My vehicle was recently subject to a recall to fix a long-standing issue, where the rear camera fails to display on the centre console screen when the vehicle is placed in reverse. Once the vehicle is placed in reverse, the screen flashes and then displays the message "Camera is temporarily unavailable". I reported this to Polestar when it first occurred, and they advised I update the software. This didn't fix the problem I've since received a recall notice and again updated the software (to version 3.6.4). The problem still persists (daily). The software fixes aren't solving this issue and the recall should be investigated and re-issued with an actual fix.
2021 Polestar 2 driver assistance complaints
Page 3 of 5: complaints 41 to 70 of 115, newest first, as owners wrote them.
The latest recall update to fix the backup camera prove to not work. I still have the same issues as before. You put it in reverse and the camera glitches out… I would say 90 percent of the time.
Reverse camera does not come on sometimes. When it does come on it can take anywhere from 5- 30 seconds to finally come on. When lane keep assist is activated the car will randomly yank the steering wheel to the right and pull me out of my lane, even with my hands on the wheel. It’s incredibly dangerous.
I have applied Software update 3.6.4, relevant to Recall 25V‑280 and I am still seeing "Camera Not Available" warnings during backup. Recall fix did not correct the original issue.
When I get into my car and reverse, 3 times out of 10, the back up camera says unavailable. Very dangerous as the back window doesn't offer the greatest visibility
When putting the car in reverse, the backup camera will often flash on the screen before turning off and the message "backup camera is unavailable" will appear on the screen. This usually happens when the car has just ben turned on. I do have the latest software update installed that was supposed to solve this issue. The issue has actually gotten worse and happens more often since the update was installed.
Recently had recall fix 25V‑280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestar’s software fix did not properly address this issue.
I have updated to the latest firmware intended to fix the rear camera not available error and the issue is still occurring
I received the recall notice about the reverse camera malfunctioning, something my car was definitely having an issue with. A little while later I did receive the OTA update to software version 3.6.4, however, my car still receives the "camera is temporarily unavailable" when putting it in to reverse a good amount of the time. Other times it flickers quite a bit. Other times it is OK. I can't identify any patterns or reasons why it fails sometimes.
When I put the vehicle in reverse, the backup camera does not display. I instead get a warning message that says "Camera temporarily unavailable"
Frequently the rear camera system will not engage, displaying a "Rear camera temporarily unavailable". Polestar claims this was already addressed in a software update, but I am still experiencing the problem after the receiving the update. Due to the poor rear window visibility this presents a very dangerous situation when trying to back out of a parking spot and losing the camera visibility.
Reir view backup camera periodically is blank and says "camera not available" even after now software update.
my rear backup camera does not work almost 60% of the time even though Polestar released a update quoting to fix this issue it has not been resolved whatsoever
Hi! I recently installed the software update associated with the federal safety agency campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle’s rear view camera continues to be unstable, even after the recent the federal safety agency-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear camera interface, you cannot safely disable it when these erroneous braking events occur as the screen becomes unresponsive or slow to respond.
Their has been multiple recalls from the Manufacturer about the Rear View Camera being disabled during reverse and this is consistent even after all the software updates, i am currently on SW 3.6.4 and the issue persists. The issue seems to be a Hardware issue with limited RAM and Processing capability instead of the way the company is stating for it to be a Software problem. Please Investigate it and ask the Manufacturer to update the Hardware.
My vehicle was just serviced at the beginning of July, 2025. The software update was applied at the Polestar dealership in [XXX] . The software was updated to version 3.6.4. Immediately as soon as I was leaving the lot, putting the vehicle in reverse I got a message on the infotainment display "Camera is temporarily unavailable”. I went back into the dealership and had them check over the vehicle. They reran the update and got the same results as I did. I was told there was nothing they could do. This problem has been there since 2021 and has not been resolved yet INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Recently had recall fix 25V‑280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestars software fix did not properly address this issue.
Reverse camera does not activate consistently. After installing 3.6.4, this issue is not resolved and the "camera temporarily unavailable" message is still being displayed.
Rear back up camera works periodically. Polestar sent a software fix but did not fix the problem.
The backup camera still does not work consistently even after software updates. Half or more times I reverse at home, the backup camera is unavailable or defaults to the 360 camera.
“Camera temporarily available” is still a very frequent message when backing up despite update to software version P3.6.4, which is claimed to have fixed the issue, the basis of recall number RP1057 (the federal safety agency recall 25V280000).
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.
Updated software, now I get camera not available issues constantly when reversing
Rear camera is not working after 3.6.4 update specifically designed to address the camera issues. Polestar needs to take responsibility for the rear camera and sensors failing intermittently, this is a serious issue.
Reverse camera becomes unavailable even after the recall fix with software version 3.6.4
Despite the update put out by Polestar, the camera still shows as unavailable when reversing about 50% of the time. Additionally, when it does work, it frequently freezes or doesn't show a live feed.
Even after a recent recall update. I get an error that my rear camera is unavailable very often.
Manufacturer successfully upgraded software on vehicle to version 3.6.4 to address recall number 25V‑280, but the root cause of the recall remains unresolved. Vehicle continues to intermittently error on the main infotainment display with message "Camera is temporarily unavailable" when vehicle is shifted to reverse and will not display the reverse camera. While in this state, the reverse camera cannot be viewed while the vehicle is reversing.
Rear view camera does not always activate when car is placed in reverse. Intermittently will show "camera temporarily not available" on the dashboard screen. This is a pre-existing recall problem (the federal safety agency RECALL 25V‑280 dated June 20, 2025) that was supposed to be fixed in an over the air software update version 3.6.3 from Polestar. The current software version is 3.6.4, and the problem with the reverse camera failing remains unchanged despite the most recent software updates.
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