When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.
2021 Polestar 2 driver assistance complaints
Page 5 of 5: complaints 101 to 115 of 115, newest first, as owners wrote them.
The ADAS when reversing does not work properly. While reversing, not only is the ADAS operational but the rear camera is displayed on the infotainment screen, however, over the past year occurring more frequently the screen indicates it's unavailability and we are forced to reverse without the camera. In addition, this issue has been clearly informed to the Manufacturer numerous times and no fix has occur3d .
Backup camera frequently freezes or crashes. Regularly the image will freeze and or flicker. It is also common the camera becomes unavailable displaying an error: camera is temporary unavailable.
The backup camera intermittently fails to load when the vehicle is placed in reverse. While in reverse, the backup camera will occasionally cut out.
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.
Rear backup camera consistently goes out when in reverse. Message on display that camera is not available. Car has poor rear visibility when backing up, the camera going out creates a safety hazard and may result in an accident.
Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.
The reverse camera frequently cuts out and a screen appears that says camera unavailable. Rear visibility through the rear window is bad, without backup camera, its nearly impossible to see when reversing- especially little children. This is a known issue with the vehicle.
This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US safety standards until the next day if lucky enough to see the issue self correct. I have only had this car for 4 months, but every week or so this issue has happened at least once. This is an unrecoverable safety issue with risk of assumed safety features arbitrarily not working.
After getting the latest software update supposed to fix the rear camera issues, the problem is still there, it was not fixed how they released on their notes of the recall
Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so.
When first getting started for the day and backing up the backup camera cuts in and out while backing up in an unsafe manner. This is repeatable almost every time I back out of the garage.
When engaging reverse, the rear view camera feed either cuts out intermittently or never turns on. Without it there is also no way to have a visual indication of incoming rear cross traffic while reversing. This issue happens daily and makes it very dangerous to reverse due to the limited visibility through the small rear window of the vehicle. Often when the camera DOES work, the video feed may freeze or be laggy which causes a false sense of safety when relying on it for visibility. I have attached a still from a video of what this looks like. The full video is hosted on Google drive here: [XXX] There are a substantial number of people reporting this online; probably far fewer are actually reporting this to the federal safety agency. I have taken the car to the service center and despite corporate being aware of this issue it has remained unfixed for years. A software update was installed to attempt a fix but it actually made the problem worse. A subsequent return to the service center to reverse the upgrade resulted in even more issues which led to a full software reset of the car. The camera issue has persisted throughout all of this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time!
The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners.
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