I am reporting an ongoing safety-related malfunction with the rear camera and infotainment system that occurs several times per week and has been reported to Polestar previously, without resolution. When shifting into reverse, the rear camera consistently fails to display. The screen shows a “Rear camera unavailable” message, followed by a blank screen. Attempting to resolve the issue by shifting between drive and reverse, switching screens, or restarting the vehicle does not restore camera functionality. In multiple cases, parking the vehicle, exiting, and attempting again still results in a non-functional camera. After receiving the most recent recall update, the problem worsened significantly. Prior to the update, the issue occurred intermittently. Since the update, the rear camera fails to display approximately 95% of the time when shifting into reverse. This problem presents a substantial safety hazard by removing rear visibility during normal operation and parking maneuvers. Software updates have made no improvement, and the malfunction remains unresolved. I request investigation and remediation, as this is a persistent safety defect affecting normal vehicle operation.
2022 Polestar 2: screen or infotainment failure
18 of the 306 complaints about the 2022 Polestar 2 describe screen or infotainment failure.
- owner complaints
- 18
- of this car's complaints
- 6%
- recalls
- 1
Screen or infotainment failure by model year
- 20236
- 202218
- 20214
What owners say
Rear camera not available message and blank screen whenever car is placed in reverse. Update to software made no improvement.
Often when putting the camera in reverse, a black screen appears saying the camera is unavailable. This has gotten progressively worse the longer I've owned the car. This increases the risk of hitting someone or something. Polestar has tried to fix this by software updates. No. Camera feed starts to lag first.
The backup camera fails to load. A black screen with the error message "Camera is temporarily unavailable" displays. This error occurs regularly. Turning the camera off and on again, will sometimes rectify the issue, but not always. This error can/has occurred at anypoint While my car was in reverse gear. Most frequently the error occurs from the very beginning of trying to use it. However it has failed while I was in motion trying to use it. This report is being filed because of that latter type of failure. There was a recall notice for this exact issue. Polestar issued a software update (v3.6.4) to fix this issue. However, in my experience, the error has occurred more frequently after the software update.
When putting the car into reverse, the camera would not display. The entire screen appeared frozen and no other buttons would operate.
Rear view camera display often glitches out. Sometimes even showing a 360 view instead of the backup camera. This is gotten WORSE since the last software upgrade, 3.6.4. This has happened across many days and instances. Maybe unrelated, sometimes I get random camera views pop up into my tablet when I’m driving normally down the road. Super weird
The backup camera constantly fails and malfunctions. When I put the car into reverse gear, the screen that's supposed to show the backup camera footage just displays "Camera is temporarily unavailable" on a black screen (see pictures I uploaded). It is not a one-time occurrence and happens repeatedly, especially when just starting the car. I looked online and many polestar 2 users have the same issue with the backup camera even after installing the latest software (which I did as well and did nothing to fix the backup camera issue). It is likely an infotainment system issue with the processor being too slow which seriously needs to be fixed. Yes, the car is available for inspection upon request. It clearly puts my safety and others at risk since I don't have backup camera visibility when backing up. This is especially dangerous when I try to back out in parking lots with pedestrians walking because I cannot see them without the backup camera. No, the vehicle has not been inspected There were no warning lights, just the black screen showing "Camera is temporarily unavailable"
On [XXX], the infotainment head unit (IHU) crashed and rebooted during driving. As a result of the IHU crashing, the rear and surrounding camera visualizations were unavailable for several minutes, limiting my view. The vehicle was on software version 3.6.4, the latest available version. As a result, the vehicle may have a non-compliance with the requirements of both the Federal Motor Vehicle Safety Standards (FMVSS) 111 in the US and the Canadian Motor Vehicle Safety Standards (CMVSS) 111 in Canada. This vehicle is available for inspection upon request and has a service request booked in the coming weeks for an unrelated issue. The vehicle has not been inspected by anyone in regards to this issue. No warnings, messages, or other symptoms were present prior to failure. This is the second time this has occurred, with the first time being months ago on a prior software version. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Backup camera states unavailable when putting car into reverse. Gives clear warning message and a black screen. Potential risk of safety to myself, other motorists, and pedestrians.
This is regarding the backup camera recall. I have updated to software P3.6.4 (the recall notice says P3.6.3 and above aren’t affected). However, the backup camera is still stuttering with extremely low frame rates and second-long lags, then switching to a black screen saying “camera unavailable”. This occurred two of the three times i have driven the car since the software update.
Rear backup camera regularly does not display on center console while backing up, flickering between showing the feed, freezing on a still image and showing a black screen with a message stating “camera not available”. This is a known issue that Polestar has attempted to fix multiple times with a software update. I have updated to the most recent software version 3.6.4, which was released in part with the intent to fix this camera issue, and the issue persists.
I recently received the new update (version 3.6.4) for our Polestar 2 that was supposed to fix the issue (recall 25V‑280) of the rear view camera not working. It did not fix the issue in the safety recall. Since the update the rear view camera works even less often than it did before. I either get a black screen that says the camera is temporarily unavailable, or it displays the 360 view. It happens every day more often than not.
Service bulletins that may apply
- This is a Technical Journal
- This is a Technical Journal
- This is a Technical Journal: If the customer experiences a “Propulsion System Performance” message in the...
- This is a Technical Journal: Improved 12V battery test in VIDA. jump start the vehicle if needed
- This is a Technical Journal: BEV High Voltage Battery Replacement
- This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. An Improved IHU software is...
- This is a Technical Journal: 12V Battery Testing / Maintenance Guide
- This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure
Related recalls
Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software
- What is wrong
- Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
- Risk
- A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
- Remedy
- Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1‑800‑806‑2504. Polestar's number for this recall is R10079.
Recall number 21V110000 · Recall details
Questions about the 2022 Polestar 2 screen failure
Is screen or infotainment failure a common problem on the 2022 Polestar 2?
18 of 306 owner complaints about the 2022 Polestar 2 (6%) mention screen or infotainment failure. The model year with the most reports is 2022.
Is there a recall or service bulletin for this on the 2022 Polestar 2?
There is 1 recall and 34 service bulletins for the same area of the car. Check them below with your VIN.
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