When starting the vehicle and placing it in reverse, the center screen was frozen and did not show the backup camera or other sfaety information. Safety was put at risk because reverse visiblity / backover prevention were impaired. Other functions such as reverse auto brake were likely unavailable, or a least unmonitored (rear cross traffic allert was definitely unavailable as it depends on the center screen). This was resolved by re-parking the vehicle and rebooting the infotainment system / center screen. It has not been independently reproduced or inspected, as it's presenting as random flakiness and the driver stopped and took troubleshooting steps (out of an abundance of caution). There were no warnings or other issues, though it does correlate with switching diriver profiles and may be yet another safety issue caused by the vehicle's underpowered IHU. (The IHU was upgraded for 2026 models, and is backwards compatible, but no upgrades have been made available in the US)
2022 Polestar 2: backup camera failure
210 of the 306 complaints about the 2022 Polestar 2 describe backup camera failure.
- owner complaints
- 210
- of this car's complaints
- 69%
- recalls
- 1
Backup camera failure by model year
What owners say
The rear view camera malfunctioned, despite complying with the recent recall. It is available for inspection upon request. Safety was compromised by reduced rear visibility due to the lack of a rear view camera. This is an intermittent issue, not reliably reproducible for a dealer or service center. There has been no third party inspection, and no warning. The failure correlated with switching drivers; this may be part of oingoing issues with the underpowered IHU not handling driver switching well. If you are trying to reproduce the issue on a sample vehicle, I encourage swapping a few times between two drivers.
Polestar has issued the 3rd recall for issues with the Rear Camera not responding quickly enough on vehicle start up. They have claimed they will provide a software fix but that is what they claimed the last 2 times without any improvement in the operation of the camera. They offer a paid upgrade to a newer CPU that actually fixes the issue but they do not want to spend the money to provide this as a free upgrade to actually fix this problem. They should be forced to offer the hardware fix as the software fixes up to this point have not worked.
A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate.
The backup camera continues to fail to turn on. The car will intermittently report “Camera is temporarily unavailable”. This persists for minutes at a time. I cannot figure out how to get the camera to turn on when this happens. It already received the OTA “fix” for this but it did not fix the issue.
What component or system failed or malfunctioned, and is it available for inspection upon request? Rear camera does not show up when vehicle is placed in reverse. How was your safety or the safety of others put at risk? Inability to use rear camera presenting a larger risk to others while the vehicle is in reverse. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, this has been part of multiple recalls with an attempt to update through updates. Dealership advised it is a known issue an does not feel that Polestar will be able to fix this through an update but has not offered any other fixes. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
The rear camera fails to display the image on the dashboard/screen with either significant delay or "camera temporarily unavailable". Safety is at risk as this would increase chances of crashing in setting with reliability on camera. This problem is reproducible. My vehicle has not been inspected yet. No warning lamps or messages.
Rearview camera lag then disconnect. Ceases functioning until restart.
Back up camera does not work. Very dangerous
The back up camera on my 2022 Polestar 2 continues to malfunction while backing out on my garage and parking spaces. The camera will alternately switch to the 360 view, switch to the rear camera view and then go dark with a "Camera temporarily unavailable" warning. I have had close calls backing out of tight parking spaces with this safety issue. I have received all software updates but the problem continues. Polestar US claims that my vehicle is not subject to any open recalls but I thought that another software improvement was coming. I am on version 3.6.4 - thank you for your help.
During reversing the rear view camera stopped functioning. Attempts to toggle the camera setting did not correct the issue. After years, this problem still exists and is unacceptable. When will the federal safety agency enforce an actual fix from Polestar? The computer has insufficient processing power and RAM to reliably function and the cameras are included in that function.
Backup camera doesnt work sometimes
Service bulletins that may apply
- This is a Technical Journal
- This is a Technical Journal
- This is a Technical Journal: If the customer experiences a “Propulsion System Performance” message in the...
- This is a Technical Journal: Improved 12V battery test in VIDA. jump start the vehicle if needed
- This is a Technical Journal: BEV High Voltage Battery Replacement
- This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. An Improved IHU software is...
- This is a Technical Journal: 12V Battery Testing / Maintenance Guide
- This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure
Related recalls
Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software
- What is wrong
- Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
- Risk
- A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
- Remedy
- Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1‑800‑806‑2504. Polestar's number for this recall is R10079.
Recall number 21V110000 · Recall details
Questions about the 2022 Polestar 2 backup camera
Is backup camera failure a common problem on the 2022 Polestar 2?
210 of 306 owner complaints about the 2022 Polestar 2 (69%) mention backup camera failure. The model year with the most reports is 2022.
Is there a recall or service bulletin for this on the 2022 Polestar 2?
There is 1 recall and 34 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2022 Polestar 2
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