Center entertaiment touchscreen which provides visiblity for the rear camera as well as the backup sensors and A/C controls for front defogger went is completely blank. Polestar2 logo appears, but no longer boots. This causes the rear camera to be completely useless.
2021 Polestar 2: backup camera failure
114 of the 148 complaints about the 2021 Polestar 2 describe backup camera failure.
- owner complaints
- 114
- of this car's complaints
- 77%
- recalls
- 1
Is there a fix? There is 1 recall and 41 service bulletins for this area of the car. See below
Backup camera failure by model year
What owners say
Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning.
An update was applied last year to fix the reverse camera issue. The issue remains, sometimes the camera is unavailable, it the camera goes in to 360 degree mode. Happens about once a week or every two weeks
Polestar has issued two recalls and claims they fixed the reverse camera issues with a software update, but they have not been remedied. When reversing, the camera screen will still often go blank, freeze, or stutter. I am not confident that the picture I'm seeing on the screen is a real time depiction of the view behind me or is simply frozen. This presents safety issues where the screen may have frozen or gone blank just before someone runs behind the vehicle, and the driver is led to believe there is nothing behind the vehicle.
Backup Camera still doesn't function when reversing after multiple recalls.
2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be released in the US. A further software update is not going to rectify this issue, unless features are removed to fre up resources. Not a safety concern but Media will stop playing in SiriusXM and have to be restarted after 20 minutes of driving. After parking over night the IHU will take 2-3 minutes to fully wake up to be able to set navigation or activeate Apple Car play.
The rear view camera fails repeatedly and the rear window is not large enough to safely reverse.
I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed promptly. Polestar has attempted several fixes over several years, none to date have resolved the issue. Neither Polestar or the federal safety agency have taken this issue seriously.
The backup camera fails to activate, freezes up, or turns off while backing up. The rear window of this vehicle and the height of the trunk block visual sight lines making the camera essential. I am a software engineer, it is clear to me that the combination information screen has an underpowered processor and memory. Polestar have attempted software updates which have been ineffective. Other aspects of the system also struggle to load and be responsive as well such as switching modes from bluetooth audio to radio or loading the navigation system. I see that there is a second recall but it appears this is a software based update as well. I doubt that software can fix what is very likely a hardware performance issue.
Intermittently, when shifting into reverse, the rear camera does not work, with error stating that the camera is unavailable. Dealer states there is no fix.
When the car is put into reverse the rear camera activates and then goes dead. There is no image from the camera and an error appears on the screen saying camera is temporarily unavailable. There have been multiple recalls on this issue and the updates have not resolved the issue. My car is on software 3.6.4
Back up camera not available. Again.
Service bulletins that may apply
- This is a Technical Journal
- This is a Technical Journal
- This is a Technical Journal: If the customer experiences a “Propulsion System Performance” message in the...
- This is a Technical Journal: Improved 12V battery test in VIDA. jump start the vehicle if needed
- This is a Technical Journal: BEV High Voltage Battery Replacement
- This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. An Improved IHU software is...
- This is a Technical Journal: 12V Battery Testing / Maintenance Guide
- This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure
Related recalls
Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software
- What is wrong
- Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
- Risk
- A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
- Remedy
- Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1‑800‑806‑2504. Polestar's number for this recall is R10079.
Recall number 21V110000 · Recall details
Questions about the 2021 Polestar 2 backup camera
Is backup camera failure a common problem on the 2021 Polestar 2?
114 of 148 owner complaints about the 2021 Polestar 2 (77%) mention backup camera failure. The model year with the most reports is 2022.
Is there a recall or service bulletin for this on the 2021 Polestar 2?
There is 1 recall and 41 service bulletins for the same area of the car. Check them below with your VIN.
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