Polestar 2 software version 4.2.13. While reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. The infotainment system automatically rebooted after ~1min of driving. This system crash also temporarily disabled rear cross traffic alert and the parking sensors. Backup cameras are a federally mandated safety feature which reduce the risk of collisions when reversing. Without this safety feature, the risk of a collision increases.
2023 Polestar 2: backup camera failure
88 of the 117 complaints about the 2023 Polestar 2 describe backup camera failure.
- owner complaints
- 88
- of this car's complaints
- 75%
- recalls
- 0
Backup camera failure by model year
What owners say
The backup camera consistently fails and displays a "Backup Camera is Temporarily Unavailable" message. Polestar is only issuing a software fix for this on model year 2026 Polestar 2s and a solution has not been offered for over 8 months now.
the rear camera on this car has been having issues for well over a year. The dealership says they are well aware of the issues and that it's common but there is nothing they can do about it and that I just need to wait for an update to eventually come. They do not know when the update is coming. This has been an ongoing issue that is a big safety issue. The rear visibility on these cars is bad to begin with, so the rear camera is essential for safety. it either doesn't go on at all every other time I try to go in reverse, or it will just cut off mid-reverse driving. This is just on top of all the rest of the infotainment system issues this car has.
Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while driving in reverse. It's completely unreliable and dangerous. New update has affected the cars acceleration. Now when its below a certain degrees outside they changed it so the car can no longer accelerate at its normal speed and instead, barely responds when you hit the gas causing a multiple second delay before the car moves. It's incredibly dangerous and makes it impossible to move out of the way if needed in an emergency. Issue was reported and was told that just how it is now and there is nothing they can do about it. This is dangerous and not the vehicle I purchased.
Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13
After multiple software OTA updates due to previous the federal safety agency recalls, the rear backup camera consistently has issues to where the image of the rear of the vehicle cannot temporarily be displayed.
Despite a recall, rear camera does not activate when putting the car into reverse. This poses immense safety risks as the rear of the vehicle is poorly visible from the driver seat and mirrors when backing up. I have previously noted this instance a few months ago after the recall for this issue, and yet the issue is persisting. There are no warnings or indicators of an electrical or other problem. I have not taken this in for servicing for this problem. But this issue is reproducible every time getting into the car and putting it into reverse, on the center display where the cameras would display, an error message appears, again, exactly as occurred prior to the recall. In summary, despite recall, rear view cameras/backup cameras do not properly work when putting the car into reverse to reverse.
Car rear camera constantly freezes, doesn’t appear or just stops during vehicle usage
An ongoing issue with Polestar 2 vehicles has been its unreliable rear camera. When reversing, the rear camera does not always engage, leaving either a blank space on the dashboard screen or sometimes the phrase “Rear camera currently unavailable”. This continues to occur despite software updates from the manufacturer.
-The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Passengers and pedestrians are at risk of collision due to restricted view around vehicle. -I have not reported the problem to the dealer or manufacturer because they are well aware that this problem exists, although they claim it was remedied by software updates. -I have not had my vehicle inspected by anyone to date, but will do so if the problem is not effectively addressed soon. -There is a warning message at the time the vehicle is placed in reverse that the rearview camera is temporarily unavailable. -The problem, and the error messages, have been recurring for months. -In addition, as a result of the software changes, the vehicle radio and Google maps fail intermittently.
The back up camera repeatedly fails, and does not work, when I put my car into reverse.
Infotainment system continues to be intermittently unresponsive. Today, the system was totally frozen which made it so heat/air conditioning could not be controlled, no sound for turn signals were present, and backup camera was not functioning.
Service bulletins that may apply
- This is a Technical Journal
- This is a Technical Journal
- This is a Technical Journal: If the customer experiences a “Propulsion System Performance” message in the...
- This is a Technical Journal: Improved 12V battery test in VIDA. jump start the vehicle if needed
- This is a Technical Journal: BEV High Voltage Battery Replacement
- This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. An Improved IHU software is...
- This is a Technical Journal: 12V Battery Testing / Maintenance Guide
- This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure
Related recalls
No recalls on record for this model year.
Questions about the 2023 Polestar 2 backup camera
Is backup camera failure a common problem on the 2023 Polestar 2?
88 of 117 owner complaints about the 2023 Polestar 2 (75%) mention backup camera failure. The model year with the most reports is 2022.
Is there a recall or service bulletin for this on the 2023 Polestar 2?
There are 0 recalls and 29 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2023 Polestar 2
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