Tl* the contact owns a 2002 pontiac bonneville. The contact was driving 40 MPH when the steering wheel began making a clunking sound. The vehicle was taken to the dealer who diagnosed that the steering shaft was defective and needed to be replaced. The manufacturer was not made aware of the failure and the vehicle was not repaired. The failure and the current mileage was 109,000.
2002 Pontiac Bonneville: clunking or noise when steering
10 of the 89 complaints about the 2002 Pontiac Bonneville describe clunking or noise when steering.
- owner complaints
- 10
- of this car's complaints
- 11%
- typical mileage
- 20,000
- recalls
- 0
Is there a fix? 17 service bulletins cover this area of the car. See below
Clunking or noise when steering by model year
What owners say
Steering intermediate shaft noise. Located on steering column. This problem has not be addressed. It a failure on more than one model of gm cars. Its been occurring since 2001 up to this date. Seems the federal safety agency has not noticed or done anything to make gm correct problem. Gm has gone on its merry way collecting hundreds of dollars probably millions in repair fees. Looks as if gm or the federal safety agency turn away from helping the customers who foot the bill.
12/10/2002 1,840 miles knocking sound from lt front wheel; replaced bearing strut 7/22/2004 24,414 miles clunking noise from steering shaft; lubricated intermediate shaft 10/25/2004 28,000 miles complained of steering noise, dealet did nothing 2/7/2005 31,584 miles clunking noise when turing car left or right; replaced rt andlt strut bearings 9/23/2005 39,704 noises in steering column when turning steering wheel relaced steering shaft as goodwill,since problem started before warranty ended. 12/20/2006 60,699 steering noises in steering noises again, relaced intermediate shaft again obviously a big time problem with intermediate shaft. Must also have a problem with bearing struts.
Heard a clunking noise in the steering 9/02. The pontiac service department cleaned and lubed the intermediate shaft. The same clunking noise came back in march 2005 this time the pontiac service department said the intermediate shaft was worn and noisy. They replace the intermediate shaft under goodwill, but I had to pay $181.86 for labor. Now january 2007 the same clunking noise is back. I also have a 2003 gmc pickup that is doing the same thing. I would like to see a recall on gm intermediate shaft. I believe that this is a safety concern because the pontiac service department paper work said "diagnostics revealed steering intermediate shaft joint worn causing noise heard".
The steering wheel has a clunking sound & feel as you turn the car. The local dealer has replaced the shaft 3 or 4 time in 58,000 miles, and it is very bad again. In the past they did not charge to repair, but now want to. This is like several other complaints in the system for this problem.
I have a 2002 bonneville. Twice during the extended warranty period, the dealer repaired and replaced bearings in the steering mechanism because of clunking, banging, rubbing noises and play in the steering. At 87,000 miles, it began happening again. This time they said it was a defect that they didn't have replacement parts on and now the fix was to change the oil in the mechanism with a heavy duty oil at $160. It lasted 3 weeks. They have no idea how to fix the problem. When I contacted gm customer service they said there was nothing more that could be done. This has become a safety concern due to the sloppy steering that increases as the noises increase .
Clunk sound coming from the turning of the steering wheel during course of driving.
2002 pontiac,steering assembly clunking noise. *bf the dealer has a kit that can be install to alleviate the clunking noise but the consumer feels the problem should be recalled.
Consumer states when turning the steering wheel there is a clunking noise that consumer can feel in the rear. Took to pontiac, and dealer stated two metal gears were rubbing together.
Loud clunk when turning sharply while using brake. Both left and right turning. Heard clearly and felt through the floorboard of car. Seems to be worse when driving through rain conditions. Does not occur when turns do not involve use of brakes. Local pontiac dealer, "gary matthews of jackson" refuses to provide warranty service, because car was not purchased at gm dealership. Claims car was in accident - not true according to "carfax.com" and independent inspections of vehicle structure.
Service bulletins that may apply
- Steering
- Release of steering gear stub shaft bearing kit for service
- Clunk felt/noise heard from steering column, steering gear and/or front of vehicle during maneuver and/or...
- Clunk felt/noise heard from steering column, steering gear and/or front of vehicle during turning maneuver...
- Clunk noise from front of vehicle during turning maneuver/steering wheel rotation
- Power steering system moan/squawk
- Steering clunk noise
- Clunk noise from front of vehicle during turning maneuver/steering wheel rotation
Related recalls
No recalls on record for this model year.
Questions about the 2002 Pontiac Bonneville steering noise
Is clunking or noise when steering a common problem on the 2002 Pontiac Bonneville?
10 of 89 owner complaints about the 2002 Pontiac Bonneville (11%) mention clunking or noise when steering. The model year with the most reports is 2001.
Is there a recall or service bulletin for this on the 2002 Pontiac Bonneville?
There are 0 recalls and 17 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2002 Pontiac Bonneville
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