First I want to inform you that your website does not work correctly with internet explorer. I tried to file a complaint and the affected parts : section would not work. I'm using safari and the affected parts: section works. Gm recall 14350 / the federal safety agency 14v400 should be amended to have gm proved two cut keys with two key rings and the inserts listed on the recall. I was a gm service manager and tech for over 17 years and know how the recall system works. The problem with the recall is: 1: vehicles over 10 years have had the ignition lock cylinder replaced. 2: aftermarket replacement keys are not the same design as the oem keys to allow the inserts and are flat metal. 3: the recall uses a insert in the cut slot that does not work in aftermarket keys. On 10/14 /2014, I went to my local gm dealership to have the recall done. The service advisor informed me that the recall could not be done with the aftermarket key. Do I need to have the dealership cut me two keys at a cost of $30. I can get a replacement key cut at ace hardware or wal mart for $2.00. Aftermarket ignition lock cylinder replacement kits include a flat metal key. Please contact gm on the number of completed recall 14350 / the federal safety agency 14v400. The large number of uncompleted recalls is due to the contents of my letter. Thank you
2004 Pontiac Grand Am electrical complaints
Page 3 of 6: complaints 41 to 70 of 140, newest first, as owners wrote them.
Tl* the contact owns a 2004 pontiac grand am. The contact stated that the ignition switch failed and the contact experienced extreme difficulty turning the key in the ignition. The failure progressed for months and the contact later received a notification for the federal safety agency campaign number: 14v400000 (electrical system). The remedy for the recall repair failed to repair the vehicle. The dealer was unable to inspect or diagnose the failure with the ignition switch. The vehicle was not repaired. The manufacturer provided no remedy for the contact other than to get the vehicle diagnosed and repaired by an authorized dealer. The approximate failure mileage was 83,000.
Tl* the contact owns a 2004 pontiac grand am. When the contact inserted the key into the ignition switch, the key could not be turned. In addition, the driver and passenger side air bags deployed inadvertently. The dealer was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Tl* the contact owns a 2004 pontiac grand am. The contact indicated that the vehicle stalled. The failure recurred several times but the vehicle was able to be restarted. The contact received a notification for the federal safety agency campaign number: 14v400000 (electrical system). The vehicle was taken to the dealer but, after waiting for longer than three hours, the contact was notified that the part was not available. The dealer did not provide a specific date for when the part would become available. The manufacturer was notified of the delay. The contact had not experienced a failure.
Tl* the contact owns a 2004 pontiac grand am. The contact stated that the vehicle failed to start as the anti-theft and the air bag warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 63,130. Djr
After turning car off for 3 minutes, key would not turn in the ignition. On june 11th I took it to a mechanic. He said that weight of keys was the likely culprit in damaging tumblers inside ignition switch. It cost $369.20 to replace ignition lock cylinder. All I had on my key ring was car key, fob, and house key, which is all I have ever had on any key ring for any car I've owned and I've never had this kind of problem with any other make/model of car. Recall # 14350 will change out the key stating that "if the key ring is carrying added weight and the vehicle...experiences some other jarring even, it may unintentionally move the key away from the 'run' position." this sort of "jarring event" messes with the tumblers, which is what happened with my car over time. Changing the keys should help to prevent the key from damaging the tumblers thus causing it to move from the 'run' position but if the factory key holds "too much" weight causing damage to the tumblers, this damage, in my opinion, should be addressed by gm as well!
Tl* the contact owns a 2004 pontiac grand am. While traveling approximately 20 MPH, the vehicle struck a bump in the road and intermittently shut off. The contact indicated that there was a noise coming from the front of the vehicle and to avoid a crash into on coming traffic, the contact swerved to the right. The tires went flat and the contact crashed into a curb. The air bag deployed directly in the contact's face and the vehicle coasted due to the intermittent failure. The residue from the driver side air bag was consuming the vehicle so the contact and the passenger exited the vehicle. The contact sustained injuries to the face, neck and back. The passenger did not sustain any injuries. The driver and the passenger did not receive medical attention. A police report was not filed. The vehicle was towed to an authorized dealer for further inspection and repair. The contact also received notification of the federal safety agency campaign number: 14v400000 (electrical system) a few days after the failure and was waiting for the dealer to schedule the recall repair along with the repairs from the failure that occurred. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
Tl* the contact owned a 2004 pontiac grand am. The contact stated that the vehicle was involved in a crash and the air bags did not deploy. The details of the crash were not available. The contact stated that there were also problems with the ignition switch. The manufacturer was not made aware of the issue. The failure mileage was not available.
I had all issues service , the vehicle continues to have electrical issue burning out fuses car wont start. There is no check engine to indicate cause if faulty fuse. Took the car to several mechanic no one can solve the issue car wont start.
I had to have the ignition lock cylinder updated on my 2004 grand am in 2011 at the cost of $514.77. Now my car s being recalled for the key fob causing the ignition switch to shut down. While taking care of the key problem can a gm dealer be responsible for giving me my money back on the previous new ignition switch?
Tl* the contact owns a 2004 pontiac grand am. The contact stated that the ignition switch seized. The vehicle was towed to an independent mechanic who stated that the ignition switch failed and needed to be replaced. The vehicle was repaired and the manufacturer was not notified. The approximate failure mileage was 120,000.
Tl* the contact owns a 2004 pontiac grand am. While driving various speeds, all the warning indicators illuminated on the instrument panel and the steering wheel began to smoke. The instrument panel gauges failed to work. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.
Tl* the contact owns a 2004 pontiac grand am. The contact received the federal safety agency campaign 14v400000 (electrical system). The contact stated that the recall remedy was not a permanent fix. The manufacturer was notified of the issue. The contact did not experience a failure.
Tl* the contact owns a 2004 pontiac grand am. The contact received a recall notice for the federal safety agency campaign number: 14v400000 (electrical system); however, the part needed to repair the vehicle was unavailable. The manufacturer was made aware of the failure. The contact had not experienced a failure.
During traffic my 2004 pontiac grand am just shut itself off! Moments before I did hit a pothole. Suddenly, the lights in dash illuminated, bells sounded, and my key independently moved from the on position to off. I lost power steering, brakes. The car slowed to a stop. I called 911 in desperate fear of being hit.-car wouldn't restart, key wouldn't come out of ignition. I became angered and pounded on the ignition area and near the radio. The car then was able to respond and turn on. I learned that my car had been recalled in july, but there is no remedy on how to fix it. I was towed to the dealer. Mechanic, at dealer, said no codes came up to indicate a problem. He said though I had some miles on my car, the car was in terrific condition and didn't appear to be this old. I told him that I have been impeccable with my car. The service manager told me they aren't going to do anything because there is no remedy. However, the service manager said my car is not safe. I was never so scared in my life. All I could think about was my children. My life was endangered as there was no way to make my care indicate there was a problem- flashers weren't responding. On may 23, 2014, I hit a pot hole pretty hard while entering a parking lot (I was going slow), my car shut off and on in moments, lost power steering momentarily. The key was stuck between on and off, not coming out of the ignition. I was towed to the dealer, they replaced the ignition. According to my paperwork and repair by the dealer, gm has advised me that my car in involved with a recall and I should seek reimbursement for the ignition switch I had repaired.
Tl* the contact owns a 2004 pontiac grand am. The contact stated that while driving approximately 35 MPH, the ignition made a clicking sound and started to smoke. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.
Report receipt date: july 03, 2014 the federal safety agency campaign number: 14v400000 component(s): electrical system potential number of units affected: 6,729,742 key wouldn't turn in ignition. On june 10, 2014, I got the key to turn on and start the car but it would not turn all the off. I had to disconnect the battery when the car was parked. On july 11, 2014 I took the car to fischbach tires 1200 n spring st, beaver dam, wi 53916 (920) 887-3711 to fix the problem. They replaced the ignition switch and gave me two new keys and I was charged $369.20. Can I be reimbursed for this charge since it is part of this recall and if so, how do I go about it?
My concern is about my future safety in my pontiac grand am. Since these recalls have been going out I have checked to see if this car will be on the list. I have had to replace my ignition three times last replacement was in 2011, I was lucky that when the replacements took place my car had failed to start and I wasn't driving, however in jan of 2014 when driving during a snow storm trying to get home, my car hit an ice patch and slide into a guard rail. The impact was so hard that it damaged and bent my left side bumper, breaking the headlight to pieces. To replace the headlight the bumper required to be pulled out and straighten. My air bag did not deploy on impact, even though I hit my head on the headliner, and there was major damage to the car. I live in the mountains of va, how fast was the car going, I am not sure but I can guess impact was about 20/25 MPH. Even though the police did come (only because they witness the incident) no police report was filed, I have been looking for this car to be recalled and sure enough its on the list as of july 3 2014. I have not received a letter on the recall, nor does it show up on the cars VIN. The roads in my location are mountain roads with curve after curve and up and downs, although the speed limits are reduced in order to drive safely, my worry is that if I lose control of my car because the electrical system, I will be going down the side of some mountain. I called my local dealer for help, and was told because the recall was not on the VIN# they will not help me. I already know my air bags do not work, I already know I have had ignition problems, so if the ignition stops working, this is an accident waiting to happen. I don't understand if this car make and model is on the federal safety agency list why can't I get it fixed?
On several occasions the ignition switch failed to turn, which locked up the steering column, many times the key would not release from the ignition switch, therefore it would not turn off.
Tl* the contact owns a 2004 pontiac grand am. The contact stated that while driving 35 MPH, the vehicle stalled as all of the lights in the instrument panel illuminated. The vehicle was taken to an independent mechanic. The technician diagnosed that the ignition switch needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the problem. The failure mileage was 88,000 and the current mileage was 95,000.
Tl* the contact owns a 2004 pontiac grand am. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact indicated that after restarting the engine, the vehicle resumed normal function. The vehicle was taken to the dealer. The technician diagnosed that the ignition cylinder lock was faulty. The vehicle was not repaired. The manufacturer was notified of the defect. The failure mileage was 60,230. Updated 8/29/2014
We own a 2004 pontiac grand am. Wondering why it is not included in the gm recall. We have had 3 separate incidents while driving where we lost power and the car was hard to control due to loss of power steering and brakes. My 17 year old son was driving and lucky for us he was in the neighborhood going extremely slow or it could have killed him if he was on a highway going at a higher rate of speed. Doing an internet search turns up hundreds of people having the same problem with their grand ams. Could you please explain why this vehicle is not also being recalled. Thanks.
The car has approximately 34,000 miles. Twice I had to install a new ignition switch, most recently sept. 2013. Both times the car would not start and had to be towed. Last ignition installed 10/28/2013, mileage 32936
My vehicle's turn signals quit working properly last year, sometimes they would work, sometimes not, I spent $200 out of pocket to fix the issue, there is now a ticking noise in the same area and I'm reading online there should be a recall because 100's are having the same issue. The ticking noise makes my car not only unbearable to drive/ ride in but makes me uncertain whether my turn signal is on or not. I'm constantly distracted by driving to check my turn signals and this is a safety issue. Gm's website was not helpful.
I filed a safety report on 9/11/2013 confirmation # 10543131 and I have not heard from the federal safety agency at all since filing the report. Please advise me of the report status. Turn signals work intermittently.
Tl* the contact owns a 2004 pontiac grand am. The contact stated that while traveling various speeds, the vehicle suddenly stalled. The vehicle was taken to a private mechanic where it was found that the ignition switch needed to be replaced. The vehicle was repaired. The manufacturer was not contacted about the failure. The failure mileage and VIN was not available.
Ignition switch failed. As I was driving down the interstate, the car turned off, and I had to fight to get the car safely to the side of the road without power steering. Luckily I was able to and no one was hurt, and no damage occurred to any car. The car would not start again and it had to be towed. The ignition switch had to be replaced.
This problem is been happening for a few months and I have taken my pontiac grand am 2004 to different mechanics with not luck..one day driving to work early morning my car sitting for 8hrs didn't want to crank or start...battery was dead so I replace it...my car start but after driving for 15 min while driving engine shut off. Mechanics have check and changed fuel pump and filter,water pump ,crank shaft sensor , temperature sensor,sensor behind alternator,fuel pressure check and regulator is new,thermostat change.I have spend hundreds of dollar between parts and labor.I was really happy with this vehicle but the quality of american cars is something to consider before buying one.if there is any fix known in this site I need to know , I have a family and don't want to loose it in a highway in a accident.
9.13.13 I have been in contact with the local gm dealership, my extended warranty company and gm.com representative directly since february 2013 regarding my horn. Several mechanics told me it is a safety issue. The horn is surrounded by the air bag and if it is not working properly, it could be compromised during an accident. Prior to me purchasing the car (which was not on the car fax when purchased used) and may not work properly when I need it to. The horn works under the hood (the lock / unlock remote works properly with the required beep) but when the center of the steering wheel is pressed it does not work. It worked for 1 year and 18 months consistently and then it quick working all together. I am afraid, if I am in a wreck, the steering wheel air bag will not save my life (I do wear my seat belt). I have been advised, by dealerships, mechanics, my extended warranty company, and a representative at gm today 9.3.13 this will need fixed out of pocket - and it will be costly to order the part and repair. I was also advised to file a complaint with the federal safety agency. Are vehicle owners reimbursed for items that compromise their safety that should work properly (the horn and airbag in my case)?
Tl* the contact owns a 2004 pontiac grand am. The contact stated that the vehicle failed to start because pass lock system activated independently. The contact was able to start the vehicle after approximately ten minutes. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 35,000.
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