2018 Prevost X3-45 problems

What is wrong

Prevost Car (US) Inc. (Prevost) is recalling certain Prevost buses. Please see the above list of models. The entrance door is missing the emergency exit operating instruction label. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

Risk

Missing instructions may prevent or delay passengers from evacuating the bus during an emergency, increasing the risk of injury.

Remedy

Prevost will replace the emergency exit label, free of charge. Owner notification letters are expected to be mailed December 7, 2026. Owners may contact Prevost's customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR26-19.

Recall number 26V675000 · Recall details

What is wrong

Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."

Risk

An unstable wheelchair increases the risk of injury to lift occupants.

Remedy

Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR24-26.

Recall number 24V523000 · Recall details

What is wrong

Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."

Risk

Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.

Remedy

Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR24-03.

Recall number 23V889000 · Recall details

What is wrong

Prevost Car (US) Inc. (Prevost) is recalling certain 2017-2018 X3-45 motorcoaches. The engine stop button located in the engine compartment may fail to stop the engine.

Risk

An inoperative engine stop button can increase the risk of injury to a service technician.

Remedy

Prevost will update the software, free of charge. Owner notification letters were mailed on January 31, 2023. Owners may contact Prevost's customer service at 1‑866‑870‑2046.

Recall number 22V918000 · Recall details

What is wrong

Prevost Car (US) Inc. (Prevost) is recalling certain 2018 X3-45 buses. The passenger seat belt buckle wires may be frayed.

Risk

A damaged seat belt assembly may not buckle properly, increasing the risk of injury during a crash.

Remedy

Prevost will replace the seat belt buckles, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact Prevost customer service at 1‑866‑870‑2046.

Recall number 22V236000 · Recall details

What is wrong

Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.

Risk

An overheated alternator bearing can increase the risk of a fire.

Remedy

Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1‑866‑870‑2046.

Recall number 22V221000 · Recall details

What is wrong

Prevost Cars, Inc. (Prevost) is recalling certain 2017-2020 X3-45 Coach, Commuter, VIP, and VIP Entertainer buses, and H3-45 Coach and VIP buses. Under certain conditions, such as high altitude and heavy climbing, the engine may overheat and shutdown.

Risk

If the engine unexpectedly shuts down, passengers may have to be transferred to another vehicle on the side of the road, increasing the risk of an injury. If the engine unexpectedly shuts down while the vehicle is in motion, there is an increased risk of crash.

Remedy

Prevost will notify owners and will update the engine software, free of charge. The recall began December 19, 2019. Owners may contact Prevost customer service at 1‑866‑870‑2046.

Recall number 19V565000 · Recall details

What is wrong

Prevost Cars, Inc is recalling certain 2015-2018 X3-45 VIP, X3-45 VIP Entertainer, X3-45 Passenger, H3-45 VIP, and H3-45 passenger coaches and motorhomes equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.

Risk

If the fire suppression system does not work as intended, it can increase the risk of injury in the event of a fire.

Remedy

Prevost Cars will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Prevost customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR19-03.

Recall number 19V118000 · Recall details

What is wrong

Prevost Cars, Inc. (Prevost) is recalling certain 2010-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 Commuter, X3-45 VIP, and X3-45 VIP Entertainer vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit:

Risk

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy

Prevost will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. Owner notification letters were mailed July 11, 2018. Owners may contact Prevost customer service at 1‑866‑870‑2046, or Kidde customer service toll free at 1‑855‑262‑3540 or online at www.kidde.com and click on "Product Safety Recall" for more information. Prevost's number for this recall is SR17-31.

Recall number 17V737000 · Recall details

What is wrong

Prevost Cars, Inc. (Prevost) is recalling certain 2008-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 VIP, X3-45 VIP Entertainer, and XL2 motor coaches. The fuel tank cradle supports may have gaps at the points where the cradle connects to the coach frame, which can allow the attachment bolts to loosen and fail causing the fuel tank to fall from the vehicle.

Risk

If the fuel tank separates from the vehicle, it could be a road hazard and the vehicle would stall. Either scenario increases the risk of a crash.

Remedy

Prevost will notify owners, and dealers will correct the fuel tank cradle mounting, free of charge. The recall began on December 4, 2017. Owners may contact Prevost customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR17-28.

Recall number 17V618000 · Recall details

the federal safety agency's Office of Defects Investigation (ODI) opened a Preliminary Evaluation after reviewing field reports concerning alternator front bearing failures that cause elevated temperatures within the engine compartment, resulting in the fire suppression system (FSS) activating, immediately shutting the engine down, and rendering the bus inoperable.Analysis of the data provided by Prevost Car (US) Inc. showed high failure frequency and thermal events. An immediate shutdown of the bus can increase the risk of a crash or injury of bus occupants. In response to this investigation, Prevost Car (US) Inc. and Volvo Bus Corporation decided to conduct recalls 22V‑221 and 22V‑222. By submitting Part 573 Defect Information Reports on April 6, 2022, Prevost Car (US) Inc. and Volvo Bus Corporation notified ODI of a safety defect in certain model year (MY) 2010-2023 Prevost H3-45; X3-45; X3-45 Com; H3-45 VIP: X3-45 VIP and 2020 Volvo 9700 vehicles; some of these buses may have experienced thermal events after failure of the alternator front bearing, because the alternator belt continues to turn the alternator after the bearing failure.These recall actions address the safety concern that led to the opening of this investigation.Therefore, with these recall actions, this investigation is closed. The recalls encompass all model and MY vehicles addressed by the investigation. However, the closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exist in other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.

PE21011

On March 30, 2018, Van Hool N.V. (Van Hool) notified the Office of Defects Investigation (ODI) of a safety defect that exists in certain model year (MY) 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt buckle’s outer casing may fail, leaving the seat belt buckle mechanisms exposed. The exposed seat belt buckle mechanisms may reduce the seat occupants’ likelihood of using the seat belt, increasing the risk of injury in the event of a crash. This recall of vehicles with the subject seat belt buckle casings was designated recall 18V‑209. In its recall filing, Van Hool identified the component manufacturer as Fasching Salzburg. Based on Early Warning Reporting (EWR), field reports, and warranty claims aggregate data, the federal safety agency identified that the defective part in Van Hool’s recall was potentially used in vehicles manufactured by Volvo Bus Corporation (Volvo), Motor Coach Industries (MCI), and Prevost Car (US) Inc. (Prevost). the federal safety agency opened this Equipment Query (EQ) investigation, EQ19-001, to determine if the seat belt buckle casing at issue in recall 18V‑209 constituted a safety defect in Volvo, MCI or Prevost vehicles, thereby requiring additional recalls. On July 23, 2019, the federal safety agency sent an Information Request (IR) letter to Volvo requesting that for all of the seatbelt buckles Volvo uses, or has used, as original or replacement equipment on 2016 model year Volvo 9700 buses, that it provide the Volvo part number(s), the seatbelt manufacturer’s or supplier’s part number(s), the manufacturer’s or supplier’s name and their contact information. In the IR, the federal safety agency further requested that Volvo state the number of each of the above seatbelts that Volvo has distributed as replacement items for the original equipment seatbelts and provide the model and model year of the vehicle in which it is used and month/year of sale (including the cut-off date for sales, if applicable). Finally, the federal safety agency requested that Volvo provide two samples of each seat belt type/brand/part number identified by Volvo. On October 23, 2019, the federal safety agency sent an IR letter to Amaya-Astron Seating, the seat manufacturer that installed the subject Fasching Salzburg seat belt buckle assemblies on the seats supplied to Van Hool. The purpose of this letter was to obtain, in part, a list of purchasers that were sold the seatbelt buckles as individual replacements or part of a seat and a list of all customers/manufacturers that received the same or similarly affected seatbelt buckles. Amaya-Astron identified MCI, Prevost, and Volvo as the motorcoach manufacturers to which it supplied seats with subject seat belt buckle casings. the federal safety agency sent two IR Letters and Comprehensive Inquiry (CI) 21650H002 in support of EQ19-001 to MCI, Prevost, and Volvo Bus, in order to determine the relevant population. The IR letters and CI identified that the following vehicles used the subject seat belt buckle casings: 2016 Volvo Bus 9700 and 2018 Prevost X3-45. MCI reported that it had no vehicles with the suspected subject seat belt buckle casings. Prevost and Volvo Bus reported that they did not observe a trend of seat belt buckle casing failures as observed in recall 18V‑209. EWR, field reports, warranty claims data, and the information provided in the IR responses and CI similarly did not identify failure trends in the seat belt buckle casings. In addition, Prevost recalled the population of its vehicles subject to this investigation, containing the subject seat belt buckle casings, in recall 22V‑236 (2018 Prevost X3-45) based on a different safety defect of the seat belt buckle assembly. The recall addressed vehicles with seat belt buckles that may have exposed, frayed retaining cables. As a result, the seat belt assemblies may not secure the seat occupants in the event of a crash. The remedy for recall 22V‑236 was the replacement of the entire seat belt buckle, including its casing, with a different part. That remedy also obviated the potential concern regarding casing failure that was at issue in recall 18V‑209 and EQ19-001. ODI is closing this investigation. Duringthe course of this investigation, the agency reviewed the information that it received and also closely monitored the data over multiple years to see if any trends would emerge. During this time, a portion of the vehicles that were part of the original population of this investigation were recalled. the federal safety agency believes that enough time has now passed with such monitoring to consider the data as presenting no observable trends to suggest that the seat belt buckle casings subject to recall 18V‑209 similarly pose a safety defect in the remaining population of vehicles equipped with the seat belt buckle casings. The agency will continue to monitor the issue and will not hesitate to take appropriate action should such trends emerge in the future. The closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exist, including on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.

EQ19001