On or about [XXX], I was traveling on [XXX] in Thomasville GA. As I turned left onto [XXX} The steering wheel suddenly, without notice, locked left a spun right to 12 o'clock,, straight alignment which caused my left risk to to snap and I believe would have been broken if I had not let go of the steering wheel. This caused the vehicle to veer into the left lane slightly across the center lane where oncoming traffic deemed it necessary to veer right to curbside to prevent a collision. Although almost impossible to steer, I managed to turn it around and get it back into my yard which is approximately 800 feet . The steering remained almost impossible to steer after a few checks and then and now it is permanently locked. There were at the time of incident, no warning lights. There after: the service power steering light appears. Thomasville Chrysler, Dodge, Jeep, Ram advised that the EPS rack and pinion is the cause and has to be replaced. I contacted Chrysler Customer service and spoke to customer service representative Ian who advised a recall for this issue is forthcoming and he allegedly tried to assist with this repair. However other customer service representatives deny Ian's statement to me and even claim that he does not work there. The claim number he provided to me is case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2014 Ram 1500 steering complaints
Page 6 of 18: complaints 131 to 160 of 512, newest first, as owners wrote them.
Steering started getting very tight and wheel not returning properly to center. I actually have to pull the wheel back to go straight. Truck will drift in a lane from right to left however very tight steering makes it hard to correct easily. According to dealership these trucks have a common problem with the electronic rack and pinion and it needs to be replaced.
The contact owns a 2014 Ram 1500. The contact stated while driving approximately 65 MPH and following a curve to the right, the steering wheel was very difficult to turn. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent but occurred at various speeds while turning to the right or the left. The contact researched online and became aware that there were many reports of intermittent failures of the power steering assist with similar vehicles. The contact had not taken the vehicle to a dealer or to an independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 161,835.
On 2/20/25 I was driving making a turn it was hard to turn I checked to power steering fluid and it was fine. I checked for any leaks there was none. Then I took it to the mechanic and they said I need a new Steering Gear Assembly ( around $4,000) 🤦♀️ I see there are a lot of other people having the same problems with the Ram1500.
My power steering has suddenly become intermittent. It works sporadically during a turn. I am receiving no warning signs or codes for this problem. I have read on line that there was a study being done by the federal safety agency (2003) about a possible recall for this issue. Can you tell me the results of the findings? Has the study been completed?
I was driving in a 55 MPH 2 lane road, when all of sudden the power steering went out. I had to man handle the steering wheel back to my house. It has 122000 miles on it but that should never happen, could of been a real bad outcome. I have checked out everything and have narrowed it down to the EPS system.
I parked my truck which had been having no problems and went to get back in it the next day and the steering wheel light came on in the dash and the steering wheel was locked up. Spoke with a dodge dealership and they said they was aware of the problems unfortunately there was no recall on this and my only option is to buy a whole new steering rack which is not cheap. Truck is available for inspection but there is know way to drive it but does startup and everything else works properly. Just glad this happened while truck was sitting still and not driving down the road.
Power steering locked up while driving.
I have a complete loss of power steering on my vehicle. At first it was intermittent. I could be driving the vehicle and lose power steering. I could have power steering, shut the vehicle off and restart it and have no power steering. Early on when I lost power steering I could put the scanner on which it would indicate code c2217, clear the code and power steering would resume. This no longer works and there is complete power steering loss. I contacted Ram customer service on 12/23/2024 and was given case id 91757632. I contacted them on 1/22/2025 and was given case id 91960594. I was promised that someone would contact me within 24 hours, no response. I then contacted them on 2/3/2025 and was given the same promise with no response. On 2/5/2025 I once again called Ram customer support and asked to speak with a manager. I was told that I would be contacted within 24 to 48 hours which they documented via email, no response. From my research I have learned that the probable cause is a manufacturing defect being a contaminated circuit board. Recall S19 has been issued for 2015/2016 trucks but to date not for mine. I am left with a life threatening vehicle and I cannot even begin to describe the runaround that these representatives have given me.
The power steering motor died. My 2014 RAM 1500 is no longer drivable due to not being able to steer. My truck is currently at the dealership, and it is going to cost $4050 to replace the part. I have 117k miles on the truck and it is almost 10 years old, major components like the power steering should not go out this early in the vehicle's life. I do not see a recall currently opened, but I do see where several people have posted the same issue as me.
My electric power steering stopped working at first it was intermittent only happening randomly but after restarting the vehicle it would work again then it finally stopped working while on the highway I sprained my hand maneuvering the vehicle safely out of the fast moving traffic cannot move the steering wheel it’s hard to do and it is very costly other vehicles just like mine have recalls over this why not mine
Electric Power steering (EPS) Warning lamp came on while driving this 2014 Ram 1500 Crew Cab 4x4 1500 Big Horn and had no power steering! Mechanic states approximately $4k to replace rack and pinion steering. Searching there are thousands of these trucks out there with the same problem. I have checked the Ram "recall" and the S/N on this gear does not match any of those listed. Terrible design and FCA needs to step up to the plate and make this right for Ram Owners before more are injured or worse. Truck will be parked it it not safe to drive and who has four grand laying around to fix these trucks?
The Electronic Power Steering (EPS) module in my 2014 RAM 1500 fails consistently (each time) when the vehicle is started. To date, the EPS module begins working within 10 to 20 minutes of vehicle start-up but does not provide any confidence in it's continued operation. The vehicle has reeently been in for replacement of the EPS module, including the rack and pinion system. When the EPS module is not working, there is no power steering assist, and driving the vehicle puts the driver, other occupants and surrounding vehicles/pedestrians in danger, especially were it to fail unexpectedly during operation. The problem has been confirmed to require replacement of the EPS module at Earnhardt CDJR in Gilbert, Arizona in October 2024. It was confirmed again by an independent service center on January 15, 2025 and has recently been in for repair/replacement. While this particular vehicle has not been inspected by the manufacturer, there has been a recall of the EPS module for 2013-2019 RAM 1500s, so the problem has been acknowledged by the manufacturer. No warning lamps or messages appeared prior to the failure. Following the initial failure, each time the vehicle is started the "Service Power Steering" warning lamp and message appears. The warning lamp and message turn off when the EPS module begins working.
On January 27 I started my truck to drive and within minutes the power steering became extremely difficult and impossible to turn . I believe it's the EPS system failure which I have found out is know to fail in the trucks ., There were not any warning messages until it happened.it is available for inspection
While driving, the electronic power steering stopped working and caused the steering to lock. Had to take urgent maneuvers to get stopped while not being able to steer. A red power steering warning light popped and flashed on the dash. The truck was turned off and started again and the light and issue went away. Started the truck again the next day, light and power steering light was on again (with steering locked). Turned off, started again and the light is gone and power steering works. Appears to be an electrical or related issue. This has not been taken to the shop as of yet as it happened these past few days. Looking into history and options and found this active the federal safety agency Action Number: RQ23003 which is an exact match for my experience. We are looking into options for repair but seems the entire rack and pinion will need to be replaced for a non-mechanical, electrical issue. Cost are estimated to be over $3k.
The contact owns a 2014 Ram 1500. The contact stated that while the vehicle was parked, the steering wheel seized with the service power steering warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the EPS gear assembly had failed and needed to be replaced. The dealer confirmed that the VIN was not included in the federal safety agency Campaign Number: 19E077000 (Steering). The contact was referred to the NHSTA Hotline for assistance. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 162,975.
Power steering failure when temperature drops below freezing.
Power steering failed while driving down road. Turn off and back on and it’s fine then went out after like 5 minutes
The electric power steering failed without notice on 12-12-24. I was driving all day with no incident. I stoped for about 5 minutes and when I restarted my truck the steering wheel was stiff. Received a warning light to service power steering. I had no choice but to drive back home without the power steering working with much difficulty. I then scanned the truck and it gave me fault code C2217 status:MIL/CONFIRMED - Electric Power Steering Module Internal: No Sub Type Information. After disconnecting all connections and confirming there wasn’t no corrosion present, I cleaned all connections to the battery as a precaution and once everything was put back the power steering worked. Everything worked perfectly until 1-3-25 when the power steering went out again with the same fault code. I was able to get the truck home where I reinspected all connections. Once I reconnected everything the power steering worked again. It continued to work until 1-6-25 and has not worked since. Mechanic confirmed that the power steering module failed and the entire rack and pinion assembly needs to be replaced. He also mentioned this is a common issue with these trucks and there was an open investigation on FCA due to it. When the power steering fails it creates a safety risk to everyone on the road due to the fact the truck is extremely difficult the steer and can lead to an accident. The truck is currently available for inspection upon request due to the high cost of repair.
The contact owns a 2014 Ram 1500. The contact stated that while driving at undisclosed speeds, the power steering assist became inoperable. The power steering warning light was illuminated. The contact stated that the failure was related to the federal safety agency Campaign Number: 16V167000 (STEERING). The vehicle was taken to the local dealer, where it was diagnosed and determined that the electric power steering unit needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was unknown.
Eps locked out..unable to drive on way to my brothers funeral..Sept 27 2024
Power steering keeps going in and out while trying to drive. Unsafe when turning when it does not want to turn them all of a sudden will just begin turning. While trying to navigate turns you also have to bring wheel back to straight position your self as the steering wheel will lock and hold your current turning radius
Loss of power steering. Vehicle is available for inspection upon request. Difficulty steering vehicle at all speeds. The issue has not been confirmed by a service center. The vehicle has not been inspected. There were no warning lamps, messages or symptoms of the problem prior to failure.
Lost all control to the Electronic power steering. There is no power steering at all. Very dangerous to drive.
Power steering stopped working suddenly. Truck was at the dealership for an oil change and the power steering stopped working. If you would have been on the highway this could be very dangerous especially if you are someone without a lot of arm strength because the steering becomes very difficult.
Electronic power steering has gone out twice. The first time it went as I was leaving a fast food drive through. Warning light came on as it happened. No one except my mechanic has inspected the vehicle but I will have to repair it out of po let until the investigation is complete. I almost had to drive over the curb since steering it was nearly impossible. It has since gone out again. Thankfully in my driveway. I know there is an investigation into this and I would like to be added to the list of complaints and hopefully this ends up being a recall.
Recently, I started having problems with my electric power steering. While driving I would experience sudden loss of power and the power steering service light would start flashing. This happened on multiple occasions without a warning. It also happens at random times so I decided to do some investigating on the federal safety agency’s website. I saw there was a recall issued for Ram 1500s models between 2013-2016 ( Recall VB9) so I contacted my nearest Chrysler dealer to obtain more information. I was told that my Vin is not related to the recall however, I feel like my vehicle should be included in this recall due to the fact that I am experiencing the same mechanical problems listed on the recall.
The contact owns a 2014 Ram 1500. The contact stated that when attempting to make a left turn, the steering wheel spun back to center and then locked. The failure caused the vehicle to move into oncoming traffic. The contact was able to maneuver the steering wheel with an excessive amount of force and drive home. The sudden movement of the steering wheel was so severe it caused the contact to have severe swelling for a few days due to the steering wheel twisting and popping their wrist. There was no medical attention needed. The vehicle was taken to the dealer who diagnosed that the power steering had failed. The dealer confirmed that it was a known failure for the vehicle. The vehicle had not been repaired The manufacturer was made aware of the failure and opened a claim. The failure mileage was 166,000.
The contact owns a 2014 Ram 1500. The contact stated that occasionally while the vehicle was parked or driving, the service power steering warning light illuminated. The contact stated that the vehicle was then unable to be operated as designed. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure, and informed contact that the VIN was not under recall. The failure mileage was 21,534.
Power steering would stop working randomly. Would need to restart the truck multiple times for it to start working again.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2014 Ram 1500?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history