[XXX] Chrysler Dodge Ram at [XXX] REFUSED to fix the hcu/abs recall due to truck being too tall. The truck sits at 8'5" tall. They seem to have a habit of doing this based on their reviews and talk from other shops. This is unacceptable and are required by law to fix these trucks. The truck is currently at another dealer without issue getting the recall repaired. Truck has never been "too tall" for any other shops in the area. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2017 Ram 3500 brakes problems
196 complaints (62% of all complaints for this car). Typical mileage when it fails: 60,000. 4 crashes reported.
- owner complaints
- 196
- of this car's complaints
- 62%
- typical mileage
- 60,000
- crashes
- 4
- recalls
- 1
Which part fails
- Antilock/traction control/electronic limited slip: ABS warning light6
- Antilock: ABS warning light2
- Antilock: control unit/module1
- Antilock/traction control/electronic limited slip: control unit/module1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Ram 3500 brakes problems in other years
Specific symptoms reported on the 2017 Ram 3500 brakes
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
- Risk
- A loss of anti-lock brakes, electronic stability control, or traction control can increase the risk of a crash.
- Remedy
- Dealers will replace the brake HCU, or replace the HCU motor, free of charge. Owner notification letters were mailed beginning January 9, 2025. Owners may contact FCA customer service at 1‑800‑853‑1403. FCA's number for this recall is C4B.
Recall number 24V896000 · Recall details
Related investigations
Loss of Brake Performance
The Office of Defects Investigation (ODI) opened this investigation on November 28, 2022, after receiving 134 reports from consumers alleging an intermittent or permanent loss of braking performance in certain 2017-2018 Ram 2500-3500 pickup trucks manufactured by Fiat Chrysler Automobiles (FCA). The alleged failures continued to occur at a steady rate across both models, at all speeds, with limited detectability. Consumers complained that the Anti-lock Braking System (ABS) warning light illuminated on their vehicles. The ABS module works in conjunction with the Hydraulic Control Unit (HCU), an electromechanical device that controls hydraulic pressure to the individual wheel brake assemblies, to manage braking forces during emergency stops. During this investigation, ODI received over 2,500 consumer complaints concerning ABS or HCU warning lights that illuminated on the dashboards of their vehicles. Many consumers described also having trouble with cruise control, traction control, or electronic stability control. Of the complaints received, over 50% mentioned that the ABS or HCU warning light was intermittent in nature. ODI learned that in January 2021, FCA was aware of a problem with the ABS pump motors on the subject vehicles. FCA had been working with the supplier, ZF, on an issue concerning swelling of the brushes inside the motor. According to a briefing given by ZF to FCA on January 15, 2021, the ABS, electronic stability control (ESC), traction control system (TSC) and other functions utilizing the motor would be disabled in the event of a problem with an ABS pump motor. ZF also informed FCA that Slip Control would be inhibited with the driver warning lamp illuminated, base braking would not be affected, and FMVSS stopping distance requirements would still be met. In order to better understand the potential consequences of the brushes swelling and the disablement of the ABS, ESC, TSC and other functions, ODI requested that the federal safety agency's Vehicle Research and Test Center (VRTC) conduct testing on a subject vehicle with a faulty pump motor installed. During the testing, VRTC found that as the brushes started to swell in the motor, the warning lamp could illuminate intermittently, causing confusion to drivers. Although the warning light illuminated intermittently, VRTC discovered that the pump was not working properly regardless of the warning light status. In this condition drivers might think that their vehicle is operating normally when the warning light is off, but instead, the ABS, ESC, TSC and other functions supported by the pump will not work. Following a series of meetings with FCA to demonstrate the findings ofVRTC's testing, FCA conducted an internal review and on November 27, 2024, FCA submitted safety recalls 24V‑896 and 24E-100. In view of the recalls being conducted by FCA, ODI has closed this Preliminary Evaluation. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to
PE22012
What 2017 Ram 3500 owners say
Most recent owner complaints, unedited.
ABS System Component Failure: My 2017 RAM 3500 truck was diagnosed with a failed ABS pump motor on XXX, the pump was replaced per dealer procedure and since the code did not clear the procedure was to replace the ABS Control Module. I was advised at the time that ABS Module was not availble at any of the RAM dealers in the [XXX] and a warranty recall was pending. On XXX I was advised the recalled part was in stock for installation. On XXX, the HCU (Hydraulic Contol Unit) pump was installed, however the ABS system still has an active fault code C2200-49, indicating a defective ABS control module, which is bolted directly to the HCU. The dealer will not replace the ABS module under the terms of the recall, and the replacement part is still on restriction through the STAR Center. It is my opinion that driving for 2 years with a failed HCU caused damage to the ABS module and needs to be included in the C4B recall. Bottom line the truck is still not safe to drive without Traction Control and ABS Brake Control. I have a case pending with a FCA Level 2 manager to get this part expedited and cost coverd by FCA. Your help would be greatly appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2017 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the remedy parts were unavailable. The local dealer informed the contact following multiple inquiries that parts remained unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact was informed that parts availability was limited to one part per week for the dealer. The contact was placed on a waiting list with an estimated availability of several months.
The contact owns a 2017 Ram 3500. The contact stated that while driving at an undisclosed speed, the vehicle intermittently lost Anti-Lock Brake System (ABS), Electronic Stability Control (ESC), and cruise control functionality. The contact stated that the systems later became completely inoperable and could not be engaged. The contact inspected and diagnosed the vehicle, retrieving multiple diagnostic trouble codes associated with the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer was contacted. The manufacturer was notified of the failure via telephone, and a case was filed. The contact was referred to the federal safety agency Hotline for assistance. The failure mileage was approximately 84,500.
The contact owns a 2017 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The manufacturer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle had experienced a failure, causing the ESC and ABS warning lights to remain illuminated. The failure mileage was 120,000.
HCU failure, ABS failure, stability control affected
The contact owns a 2017 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was firm upon depression, causing the braking distance to be extended. The dealer was made aware of the failure but confirmed that parts were not yet available.
The contact owns a 2017 Ram 3500. The contact stated that the ABS and traction control warning lights were illuminated on the instrument panel. The contact stated that with the warning lights illuminated, the 4WD feature was inoperable. The contact researched and found several recalls and warranties associated with the failure. The vehicle was taken to a dealer, and it was determined that the vehicle had experienced a hydraulic brake failure; however, the VIN was not under recall, and the part was on backorder. The contact stated that while attempting to shift into 4WD, the message “4WD Unavailable” was displayed. The manufacturer was notified of the failure. The vehicle was not repaired.
The contact owns a 2017 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I own a 2017 Ram Laramie Longhorn dual-rear-wheel truck with an open recall (the federal safety agency Campaign 24V896000, Chrysler code C4B) that was issued in November 2024. The dealership has no parts available and RAM Customer Care recommends a "service part" which is also not available. Confirmation from the dealership involves leaving my truck at the service center for several days with no loaner car, which I can not afford to do for work. I am having intermittent warning lights for my Anti-lock Braking System and Traction Control which are directly associated with the above-mentioned recall. I often tow with this vehicle and this issue is now an active safety system problem associated with the recall that makes this vehicle dangerous to drive if the hydraulic unit fails while towing or when driving, the safety systems of Traction Control, Anti-lock Braking System, and Electronic Stability Control will not function. Please help.
Questions about the 2017 Ram 3500 brakes
Does the 2017 Ram 3500 have brakes problems?
Owners have filed 196 complaints about the brakes of the 2017 Ram 3500, 62% of all its complaints, more than any other problem.
At what mileage do 2017 Ram 3500 brakes problems start?
The typical (median) mileage in owner complaints is 60,000 miles.
Was there a recall on the 2017 Ram 3500 brakes?
Yes, 1 recall: 24V896000. Check your VIN to see if your car still needs the free repair.
What year does the Ram 3500 have bad brakes?
The Ram 3500 model years with the most brakes complaints are 2018 (668 complaints), 2017 (196 complaints) and 2015 (24 complaints).
Other 2017 Ram 3500 problems
Electrical 33Engine 32Acceleration 30Transmission 27Wheels 21Steering 18Driver assistance 16Suspension 15Fuel system 9Tires 7Body 4Airbags 3Seat belts 2Seats 2Lights 1
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