The contact owns a 2021 Ram Promaster 3500. The contact received notification of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention). The vehicle was taken to the dealer; however, the dealer declined to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
2021 Ram Promaster driver assistance problems
37 complaints (33% of all complaints for this car). Typical mileage when it fails: 37,000.
- owner complaints
- 37
- of this car's complaints
- 33%
- typical mileage
- 37,000
- crashes
- 0
- recalls
- 2
Which part fails
- Blind spot detection14
- Warnings4
- Rearview system braking2
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Ram Promaster driver assistance problems in other years
Related recalls
Back over prevention: sensing system: camera
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
- Risk
- A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800‑853‑1403. Chrysler's number for this recall is 59C.
Recall number 25V552000 · Recall details
Electronic stability control (ESC)
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
- Risk
- Driving with an inoperative electronic stability control system can increase the risk of a crash.
- Remedy
- Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 43B.
Recall number 24V290000 · Recall details
What 2021 Ram Promaster owners say
Most recent owner complaints, unedited.
The contact owns a 2021 Ram Promaster 2500. The contact received notification of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The approximate failure mileage was 80,000.
The contact owns a 2021 Ram Promaster 1500. The contact received notifications of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts for the recall repairs were unavailable. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. The contact had not experienced a failure.
The contact owns a 2021 Ram Promaster 3500. The contact stated that while in reverse(R), the rearview camera was inoperable, with the message "Backup Camera Not Available" displayed. The contact stated that the failure had rendered the back over prevention safety system inoperable, depriving the driver of crucial rear visibility while reversing a large commercial van. The contact received notification of the federal safety agency Campaign Number: 25V552000(Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 37,000.
The contact owns a 2021 RAM 1500. The contact received notification of the federal safety agency Campaign Number: 25V552000 (BACK OVER PREVENTION) however, the part to do the repair was unavailable. The contact mention he has had several issues with the vehicle on the freeway and bridge where the vehicle stalled while driving at any unknown speed. The contact stated that several dealers were contacted and informed him that the parts were no longer available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and they informed him there is currently no remedy. The contact had not experienced a failure.
The contact owns a 2021 Ram 3500 Promaster. The contact received notifications of the federal safety agency campaign numbers: 25V552000 (BACK OVER PREVENTION) and 25V552000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that he is unable to rent the vehicles due to the recall.
The contact owns a 2021 Ram 3500 Promaster. The contact received notifications of the federal safety agency campaign numbers: 25V552000 (BACK OVER PREVENTION) and 25V552000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that he is unable to rent the vehicles due to the recall.
My 2021 Ram ProMaster 2500 has two open safety recalls with no remedy available: the federal safety agency Recall 25V‑552 (rearview camera FMVSS 111 compliance issue) issued August 26, 2025 the federal safety agency Recall 25V‑720 (cooling fan fire risk) issued October 23, 2025 As of April 2026, no remedy has been provided for either recall. The vehicle is used commercially for rental income, and the lack of a repair has caused financial loss of approximately $500–$1,000 per month. One of the recalls involves a potential vehicle fire risk. The prolonged delay without a remedy is concerning for both safety and financial reasons.
The contact owns a 2021 Ram Promaster 1500. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The failure obstructed the vision of the driver, preventing the driver from safely operating the vehicle. The failure was intermittent. The message that the camera was not available was displayed. Several months later, the contact received notification of the federal safety agency Campaign Number: 25V552000 ( BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that several employees refused to drive the vehicle due to safety concerns. The failure mileage was approximately 45,000.
The contact owns a 2021 Ram Promaster 3500. The contact received notifications of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, parts for the recall repairs were not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, but provided no assistance. The contact was informed that the recalls were not associated with the VIN. The contact had not experienced a failure.
Questions about the 2021 Ram Promaster driver assistance
Does the 2021 Ram Promaster have driver assistance problems?
Owners have filed 37 complaints about the driver assistance of the 2021 Ram Promaster, 33% of all its complaints, more than any other problem.
At what mileage do 2021 Ram Promaster driver assistance problems start?
The typical (median) mileage in owner complaints is 37,000 miles.
Was there a recall on the 2021 Ram Promaster driver assistance?
Yes, 2 recalls: 25V552000, 24V290000. Check your VIN to see if your car still needs the free repair.
What year does the Ram Promaster have the most driver assistance problems?
The Ram Promaster model years with the most driver assistance complaints are 2021 (37 complaints), 2022 (17 complaints) and 2020 (12 complaints).
Other 2021 Ram Promaster problems
Electrical 19Engine 13Transmission 13Brakes 8Wheels 7Seat belts 6Fuel system 5Body 4Steering 4Suspension 3Acceleration 2Tires 2Visibility 2Lights 1Seats 1
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