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2013-2016 Ford Escape and Ford Fusion recall: floor shift

Ford Motor Company reported this safety recall on July 16, 2018. It covers about 504,182 vehicles.

vehicles affected
504,182
reported
Jul 16, 2018
owners notified
Sep 20, 2018
related complaints
1,856

Power train: automatic transmission: lever and linkage: floor shift

What is wrong
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Risk
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.

Recall number 18V471000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 1,856 complaints about transmission problems.

2013 Ford Escape2014 Ford Escape2013 Ford Fusion2014 Ford Fusion2015 Ford Fusion2016 Ford Fusion

Questions about recall 18V471000

Is there a recall on the 2013-2016 Ford Escape and Ford Fusion floor shift?

Yes. Recall 18V471000, reported on July 16, 2018, covers about 504,182 vehicles.

What is the fix for recall 18V471000?

Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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