2001-2011 Mercedes Benz C230, Mercedes Benz C240 and others recall: sun/moon roof assembly

Mercedes-Benz USA, LLC. reported this safety recall on December 20, 2019. It covers about 747,928 vehicles.

vehicles affected: 747,928
reported: Dec 20, 2019
owners notified: Jul 10, 2020
related complaints: 113

Visibility: sun/moon roof assembly

What is wrong: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit:
Risk: A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2020040011.

Recall number 19V918000

Affected vehicles

Mercedes Benz C230 2003-2007 2003 2004 2005 2006 2007
Mercedes Benz C240 2001-2005 2001 2002 2003 2004 2005
Mercedes Benz C280 2006-2007 2006 2007
Mercedes Benz C320 2001-2005 2001 2002 2003 2004 2005
Mercedes Benz C350 2006-2007 2006 2007
Mercedes Benz CLK320 2003-2005 2003 2004 2005
Mercedes Benz CLK350 2006-2009 2006 2007 2008 2009
Mercedes Benz CLK500 2003-2006 2003 2004 2005 2006
Mercedes Benz CLK55 2005 2005
Mercedes Benz CLK550 2007-2009 2007 2008 2009
Mercedes Benz CLS500 2006 2006
Mercedes Benz CLS550 2007-2009 2007 2008 2009
Mercedes Benz E320 2003-2009 2003 2004 2005 2006 2007 2008 2009
Mercedes Benz E450 2006 2006
Mercedes Benz E500 2003-2006 2003 2004 2005 2006
Mercedes Benz E550 2007-2009 2007 2008 2009
Mercedes-Benz AMG C32 2002-2004 2002 2003 2004
Mercedes-Benz AMG C55 2005-2006 2005 2006
Mercedes-Benz AMG Clk55 2003-2004 2003 2004
Mercedes-Benz AMG Cls55 2006 2006
Mercedes-Benz AMG Cls63 2007-2011 2007 2008 2009 2010 2011
Mercedes-Benz AMG E55 2003-2006 2003 2004 2005 2006
Mercedes-Benz AMG E63 2007-2009 2007 2008 2009
Mercedes-Benz CLS550 2010-2011 2010 2011
Mercedes-Benz E350 2006-2009 2006 2007 2008 2009

Owner complaints about the same problem

Owners of these vehicles have filed 113 complaints about visibility problems.

Questions about recall 19V918000

Is there a recall on the 2001-2011 Mercedes Benz C230, Mercedes Benz C240 and others sun/moon roof assembly?

Yes. Recall 19V918000, reported on December 20, 2019, covers about 747,928 vehicles.

What is the fix for recall 19V918000?

MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2020040011.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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