2011-2019 Ford Explorer recall: roof and pillars
Ford Motor Company reported this safety recall on January 19, 2024. It covers about 1,889,110 vehicles.
- vehicles affected
- 1,889,110
- reported
- Jan 19, 2024
- owners notified
- Jul 18, 2024
- related complaints
- 3,074
Structure: body: roof and pillars
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
- Risk
- A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 24S02.
Recall number 24V031000
Affected vehicles
Owner complaints about the same problem
Owners of these vehicles have filed 3,074 complaints about body problems.
2016 Ford Explorer2017 Ford Explorer2018 Ford Explorer2019 Ford Explorer
Questions about recall 24V031000
Is there a recall on the 2011-2019 Ford Explorer roof and pillars?
Yes. Recall 24V031000, reported on January 19, 2024, covers about 1,889,110 vehicles.
What is the fix for recall 24V031000?
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 24S02.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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