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2020-2023 Mercedes-Benz GLE 450, Mercedes-Benz GLS 450 and others recall: software

Mercedes-Benz USA, LLC reported this safety recall on February 16, 2024. It covers about 105,071 vehicles.

vehicles affected
105,071
reported
Feb 16, 2024
owners notified
Mar 29, 2024
related complaints
17

Power train: automatic transmission: control module: software

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
Risk
An engine stall increases the risk of a crash.
Remedy
Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372.

Recall number 24V118000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 17 complaints about transmission problems.

Questions about recall 24V118000

Is there a recall on the 2020-2023 Mercedes-Benz GLE 450, Mercedes-Benz GLS 450 and others software?

Yes. Recall 24V118000, reported on February 16, 2024, covers about 105,071 vehicles.

What is the fix for recall 24V118000?

Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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