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2023-2025 Mercedes-Benz AMG Eqe 53 4matic, Mercedes-Benz AMG Eqe SUV 53 4matic and others recall: software

Mercedes-Benz USA, LLC reported this safety recall on May 28, 2024. It covers about 14,912 vehicles.

vehicles affected
14,912
reported
May 28, 2024
owners notified
Jul 5, 2024
related complaints
8

Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Risk
A sudden loss of drive power increases the risk of a crash.
Remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2024060002.

Recall number 24V372000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 8 complaints about electrical problems.

2024 Mercedes-Benz AMG Eqe 53 4matic2024 Mercedes-Benz AMG Eqe SUV 53 4matic2025 Mercedes-Benz AMG Eqe SUV 53 4matic2024 Mercedes-Benz AMG Eqs 53 4matic2024 Mercedes-Benz EQE 350+2024 Mercedes-Benz Eqe 350 4matic2024 Mercedes-Benz EQE 5002023 Mercedes-Benz Eqe SUV 350+2024 Mercedes-Benz Eqe SUV 350+2025 Mercedes-Benz Eqe SUV 350+2023 Mercedes-Benz Eqe SUV 350 4matic2024 Mercedes-Benz Eqe SUV 350 4matic

Questions about recall 24V372000

Is there a recall on the 2023-2025 Mercedes-Benz AMG Eqe 53 4matic, Mercedes-Benz AMG Eqe SUV 53 4matic and others software?

Yes. Recall 24V372000, reported on May 28, 2024, covers about 14,912 vehicles.

What is the fix for recall 24V372000?

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2024060002.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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