I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator’s manual – malfunction.” As the vehicle powered down, braking assistance was reduced. I narrowly avoided colliding with the vehicle in front of me, and the vehicle behind me nearly struck my car. This was not an isolated incident. Similar shutdowns and malfunctions occurred on: •November 12, 2025 •March 27, 2024 •January 20, 2024 •November 28, 2023 (initial error documented while the vehicle was already being serviced at a Mercedes-Benz dealership) Each time, the vehicle was taken to an authorized Mercedes-Benz dealership. Service records repeatedly state the issue was “fixed” or that “no fault codes were found.” Despite these assurances, the defect continues to occur. I have video evidence of the malfunctions and multiple repair orders documenting repeated unsuccessful repair attempts. The dealership did not offer towing, and I was forced to wait hours or days for the vehicle to regain functionality before driving it to the dealership, which itself posed a safety risk. This vehicle is unsafe to operate. A vehicle that shuts down while driving with loss of braking assistance presents a serious risk of injury or death. Mercedes-Benz has been unable or unwilling to correct this safety defect.
The worst 2023 Mercedes-Benz Eqe SUV 350+ problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Brakes1
- Electrical1
- Visibility1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Brakes1
- Electrical1
- Visibility1
Recalls 2
Back over prevention: warnings: external/pedestrian alert
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
- Risk
- A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.
- Remedy
- Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2025070005.
Recall number 25V366000 · Recall details
Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
- Risk
- A sudden loss of drive power increases the risk of a crash.
- Remedy
- Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2024060002.
Recall number 24V372000 · Recall details
Technical service bulletins for the 2023 Mercedes-Benz Eqe SUV 350+ 200
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the...
- When switching the front passenger display on and off, sporadic images may be shown that are similar to...
- Issue A software update will be performed that provides enhancements to the robustness and system...
- Slight creaking noises when steering
- A software update will be performed that provides enhancements to the robustness and system stability of...
- Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is...
- Issue after OTA Update IC Odometer Reading blank("_ _ _ _") IC Maintanence data unavailable
- Radio station cover art does not refresh when switching stations
- Clanking noise from the area of the speakers in the doors
- Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious
See all 200 bulletins for the 2023 Mercedes-Benz Eqe SUV 350+
What 2023 Mercedes-Benz Eqe SUV 350+ owners say
Most recent owner complaints, unedited.
Compare the 2023 Mercedes-Benz Eqe SUV 350+
Other model years
20232024
Questions about the 2023 Mercedes-Benz Eqe SUV 350+
Is the 2023 Mercedes-Benz Eqe SUV 350+ reliable?
Owners have filed 1 complaint about the 2023 Mercedes-Benz Eqe SUV 350+, fewer than a typical Eqe SUV 350+ model year.
What is the most common problem with the 2023 Mercedes-Benz Eqe SUV 350+?
Brakes, with 1 complaint. Next is electrical (1).
How many recalls does the 2023 Mercedes-Benz Eqe SUV 350+ have?
2 recalls, covering back over prevention and electrical system.
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