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2024-2025 Lexus NX, Lexus NX Hybrid and others recall: head restraint

Toyota Motor Engineering & Manufacturing reported this safety recall on June 27, 2024. It covers about 11,418 vehicles.

vehicles affected
11,418
reported
Jun 27, 2024
owners notified
Feb 14, 2025
related complaints
3

Seats: front assembly: head restraint

What is wrong
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Risk
A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
Remedy
Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1‑800‑331‑4331. Toyota's numbers for this recall are 24LB06 and 24LA06.

Recall number 24V482000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 3 complaints about seats problems.

2024 Lexus NX2025 Lexus NX2024 Lexus NX Hybrid2025 Lexus NX Hybrid2024 Lexus RX2024 Lexus RX Hybrid

Questions about recall 24V482000

Is there a recall on the 2024-2025 Lexus NX, Lexus NX Hybrid and others head restraint?

Yes. Recall 24V482000, reported on June 27, 2024, covers about 11,418 vehicles.

What is the fix for recall 24V482000?

Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1‑800‑331‑4331. Toyota's numbers for this recall are 24LB06 and 24LA06.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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