2012-2025 New Flyer Xcelsior recall: escape/egress/exit
New Flyer Of America, Inc. reported this safety recall on August 22, 2025. It covers about 2,354 vehicles.
- vehicles affected
- 2,354
- reported
- Aug 22, 2025
- owners notified
- Oct 8, 2025
- related complaints
- 1
Structure: emergency: escape/egress/exit
- What is wrong
- New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
- Risk
- An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
- Remedy
- New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1‑800‑241‑2947.
Recall number 25V542000
Affected vehicles
Owner complaints about the same problem
Owners of these vehicles have filed 1 complaints about body problems.
Questions about recall 25V542000
Is there a recall on the 2012-2025 New Flyer Xcelsior escape/egress/exit?
Yes. Recall 25V542000, reported on August 22, 2025, covers about 2,354 vehicles.
What is the fix for recall 25V542000?
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1‑800‑241‑2947.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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