In this model year bus, they have reduced the thickness of the seatbelt, but they did not reduce the shoulder bushing slot so it keeps getting doubled-over/tangled in the bushing, and failing to retract. We have 26 of these buses, all with identical problems.
The worst 2025 New Flyer Xcelsior problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Seat belts1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Seat belts1
Recalls 1
Structure: emergency: escape/egress/exit
- What is wrong
- New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
- Risk
- An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
- Remedy
- New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1‑800‑241‑2947.
Recall number 25V542000 · Recall details
Technical service bulletins for the 2025 New Flyer Xcelsior 4
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- This bulletin introduces new improved banjo bolts for buses equipped with a Haldex tandem air dryers
- Instructions for uploading a program to move existing J1939 message routing from DPS instrument cluster to...
- Bulletin to follow when replacing LV batteries on buses equipped with certain Vanner battery equalizers.
- This TSIB identifies the special procedures necessary when the bus is not in regular use and the air...
What 2025 New Flyer Xcelsior owners say
Most recent owner complaints, unedited.
Compare the 2025 New Flyer Xcelsior
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Questions about the 2025 New Flyer Xcelsior
Is the 2025 New Flyer Xcelsior reliable?
Owners have filed 1 complaint about the 2025 New Flyer Xcelsior, close to a typical Xcelsior model year.
What is the most common problem with the 2025 New Flyer Xcelsior?
Seat belts, with 1 complaint.
How many recalls does the 2025 New Flyer Xcelsior have?
1 recall, covering structure.
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