The contact is a fleet manager for a transit company that owned a 2022 New Flyer Xcelsior. The contact stated that after the electric bus was done refueling at their private fueling station, the bus caught fire while parked and was shut off. There was smoke coming from the rear of the bus when an unknown object dropped to the ground, and then flames came from the rear battery compartment and rear of the bus. The bus was engulfed in flames and burned to the ground. The fire department arrived on the scene to extinguish the fire. A fire department report was filed. There were no injuries sustained, and no medical attention was received. The bus remained at the scene of the fire. The manufacturer was made aware of the failure. The failure mileage was 9,682.
The worst 2022 New Flyer Xcelsior problems
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Recalls 1
Structure: emergency: escape/egress/exit
- What is wrong
- New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
- Risk
- An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
- Remedy
- New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1‑800‑241‑2947.
Recall number 25V542000 · Recall details
Technical service bulletins for the 2022 New Flyer Xcelsior 3
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
What 2022 New Flyer Xcelsior owners say
Most recent owner complaints, unedited.
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Questions about the 2022 New Flyer Xcelsior
Is the 2022 New Flyer Xcelsior reliable?
Owners have filed 1 complaint about the 2022 New Flyer Xcelsior, close to a typical Xcelsior model year.
What is the most common problem with the 2022 New Flyer Xcelsior?
There are not enough complaints to tell.
How many recalls does the 2022 New Flyer Xcelsior have?
1 recall, covering structure.
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