2009 Saturn Outlook: clunking or noise when steering

Filed Jun 25, 2015 · Acceleration, Airbags · 120,908 miles · MI · crash · 2 injuries

Travel us hwy when encountering rain condition vehicle had rear wheel loss of control into hydroplane, when attempting to correct steering into skid the steering failed to respond as if no power steering. The vehicle cruise control was on until point of first applying brake. The vehicle impacted ravine at frontal impactof grill atb high speed then flip side over side without one air bag deploying. Driver,passenger side, passenger/driver-side of seat, or pillar post air bags failed. The yellow airbag indicator light was always on and believed to be normal. After pressing on-star , emergency connection failed to which on-star claims antenna must of been damaged, though photos show intact. On star complaint about failure of system been on going since purchase. Complaint with ftc, state of michigan sos (secretary of state) and dealership shortly after purchase dec 24 2014 safety issues to include: frayed seat bel,t power steering sloppy and noise, rear suspension. Dealer agreed to only address seat belt, and replace rear control bushing arm on one side. Suffered severe neck, spine compression fractures, head, knee, ankle, twisted intestine from seat belt, laceration to torso and other injuries requiring hospitalization. Gm contact and opened complaint file for vehicle failures

Filed Nov 4, 2014 · Steering · 40,226 miles · MI

On 4/30/2012 my purchased new 2009 saturn outlook began experiencing difficulty steering. The dealer diagnosed it as a worn out steering gear. Subsequently, I had this replaced after owning the car for only 3 years and with only 40,226 miles. On 10/2014, while steering, a loud whirring noise occurred while exhibiting difficulty turning. Again, the dealership diagnosed it as and replaced the bad steering gear with only 71,183 miles. The same repair in two years is unacceptable. I recently received a letter from gm indicating that some 2009 saturn outlooks may develop a power steering pump wear condition that can cause an intermittent drop of power steering hydraulic pressure that will cause reduced of loss of steering assist. I inquired with the dealership of a correlation with the repairs I experienced and of course was told that there was none. I will be looking to contact gm customer service to escalate my concerns. Hopefully it helps. We love the vehicle when it is trouble free, but it has been an endless nightmare with multiple trips to the dealership service department for numerous other repairs. Luckily the others were covered under warranty, but were repairs that should not have been needed until much later in the vehicles life time.

Filed Jul 6, 2014 · Steering · 52,000 miles · OR

We bought a used 2009 saturn outlook .it was "certified", in sep. 2010. From guaranty chevrolet in junction city or. It had 27872 miles on it. A month later I noticed a clunk in the steering at the end of turning. We returned the saturn to the dealer for inspection and was told that is common in the saturn and they couldn't find any thing wrong. At 52000 miles the power steering would occasionally be very hard to turn the steering wheel after making a stop, but once going it would be ok. On june 30 2014 we took it to capital chevrolet dealer in salem or. They diagnosed it and said the power steering gear was going out and it is going to cost us $1800. To fix it. We have to get it fixed because it is a safety issue. We have read other complaints for this very same thing. There should be a recall on this part. I hope to be reimbursed for this $1800.

Filed Jun 16, 2014 · Steering · WV

I purchased my saturn outlook in june of 2009 and still enjoy driving it but recently when turning the steering there is a "thud" noise and steering becomes difficult. This has happened on several occasions but not every time. I also have lost the ability to lock the drivers door with door lock but can lock it from remote key or using the passenger door lock and now the window control has started to work at random. This too is only when using the drivers control. The door on the drivers side just started making a loud noise a few weeks ago when opening. It sounds like it might be on a bind. I did take my car to dealer when the lock stopped working and was told I needed a part that was over a $100 +$100 labor just to tell me it needed the part. This was before the window starting acting up and the door began making loud creaking noise. Any advice is appreciated. Thank you

Filed Aug 13, 2013 · Steering, Wheels · 98,800 miles · NV

Bought this vehicle used in november of 2012. Noticed that the steering wheel is noisy (a squeaky noise). Eventually when I do u-turns the steering wheel gets stiff but still manageable to steer the vehicle although it's totally stiff to turn. Then lately most of the time when going in and out of a parking lot it seems I totally lost the power steering or perhaps the power steering locks up because it's really hard to turn the steering wheel. Brought it to a former saturn dealer and they said the power steering pump and rack is busted and needs to get repaired. Their quote to replace the parts and labor is about $1,500.