2021 Subaru Crosstrek visibility problems

Filed Feb 26, 2026 · Visibility · MN

On Friday evening, [XXX], while closing the rear driver-side window, I heard a loud mechanical snap, after which the window failed to operate. The window regulator has binding issues (as documented in Subaru TSB 07-189-21R). This mechanical binding disables the anti-entrapment (anti-pinch) safety feature. The sensor is bypassed by the binding/mechanical failure, the window will not reverse when it hits an obstruction. This creates a direct entrapment and crush risk for passengers, specifically young children. A Subaru Customer Advocacy Manager (Jennifer) admitted on a recorded line that “the part should not break” (Case #[XXX]). Despite this admission and the documented safety risk, Subaru of America refused to authorize a safety repair. The failure was inspected and confirmed by an authorized Subaru Service Center (Walser St Paul). No warning lights appeared prior to the failure as it is a pure mechanical defect. I have the recordings, but I’m not able to upload them at the moment. Please let me know if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Feb 25, 2024 · Visibility · VA

Turned on defroster to clear window fog, window cracked along bottom of windshield about 3-4 inches from bottom along 2/3 the length of the windshield. No prior chips or scratches existed.

Filed Jan 29, 2024 · Visibility · FL

This is my 3rd Subaru. This one has now has 3 windshield cracks. 2 spontaneous, one by a tiny pebble. The photos are all from this one vehicle.

Filed Aug 21, 2023 · Visibility · MD

******* delete voq ******* this complaint is being marked for deletion because it is requested by the consumer that they wish to have it removed. Djr ******* delete voq *******

Filed Jun 19, 2023 · Visibility · GA

Windshield developed large crack starting on lower passenger side and moving along to lower center of windshield. No incident of a rock or other object hitting windshield. A cracked windshield is a safety concern. Car is going in to dealership to have glass replaced this week. Crack appeared June 2023.

Filed May 29, 2023 · Visibility · WA

The windshield was hit by a rock and within 12 hours, a 6" crack developed near the lower part of the windshield. Over the course of the next two weeks, the crack has continued across the entire lower area of the windshield. The windshield is due to be repaired within the next couple of days.

Filed Apr 26, 2023 · Visibility · OH

Stone chip 2 within a week! 1st repaired next day.

Filed Apr 17, 2023 · Visibility · NV

The windshield cracked while the car was parked overnight in my attached, residential garage. The crack formed in front of the passenger seat, starting at the bottom edge of the windshield and running up about 6 inches. There were no chips or recent (as in several weeks) impacts to the windshield.

Filed Jan 29, 2023 · Visibility · OK

bought the car last week and I got a crack on the windshield from a small rock. I did an insurance claim that I have an appt for next Wednesday and while driving to work another pebble hit the windshield. So the first crack has not even been fix and I got another one. In my years of driving I have never had this issue.

Filed Nov 18, 2022 · Visibility · NC

Spontaneous windshield crack. No impact or apparent cause. Available for inspection. Based on online research and your database, this is a common occurrence. Reporting to Subaru dealer has been initiated.