The contact owns a 2021 Subaru Forester. The contact stated while driving 40 MPH, the automatic emergency braking system activated, bringing the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.
2021 Subaru Forester driver assistance complaints
Page 2 of 2: complaints 11 to 20 of 20, newest first, as owners wrote them.
Braking system sometimes is activated by a sign on the side of the road, by a tree if we are turning, or nothing at all. Nearly in 2 rear end collisions when the system activated incorrectly. We cannot drive into our garage with the system activated...brakes keep slamming on. The only safe way to operate this subaru is to manually turn it off every time we start the car. Subaru dealership states it cannot recalibrate the eyesight system as it does not have that ability. Dealership is in Corvallis oregon. Lane notification system also has issues in construction zones (it tries to steer the car into the water barriers marking the lane changes. At least the side warning system can be permanently disabled. We have filed many complaints with subaru to no avail. Promised return phone calls never happen, phone transfers to their technical department result in dropped calls. This system is dangergous!!!
The first incident occurred when I drove into a parking space, applied the brakes, and the car suddenly sped forward, so I had to repeatedly jam on the brakes to make the car stop. Fortunately, no person or vehicle was directly in front of me. In the past week, we have experienced problems with the ADAS. We were backing into a parking space at night and made contact with a parked car. Our car made no warning sounds or lights to warn us. The following day, the blind spot detector light went on and off intermittently, sometimes with an exclamation point, and sometimes without an exclamation point. The lights on the mirror did not come on when cars were approaching from behind. We are making an appointment with the dealer ASAP.
It was a very cold night on Dec. 21, 2022. I traveled out of town. I don't recall seeing or hearing anything hit my windshield. However, on Dec. 22, 2022 when I got back in my car, I noticed a very long scratch across the windshield. It is now Mar. 1, 2023 and it has gotten much worse. I am unsure how to go about getting it fixed because I cannot pay for the repairs.
My Forester needed new tires at 13,250 miles. I had my tires rotated and that is when Subaru noticed the worn tires. I called Subaru Corporate and they informed me that do not replace tires. I bought new tires and then went to have a wheel alignment. The technician told me he could do the alignment but he couldn't adjust the Lane assist diagnostic or the VDC and other safety features. Now I am unsure what to do. I have tried to resolve this with Subaru of America without resolution. Hopefully, you will be able to help me. Why are Subaru dealers not doing these adjustments? Thanks for your help with this serious situation. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Purchased brand new from dealer. Less than 3 months later a tiny pebble came up and hit the center of the windshield, immediately you could see an indentation and a spider web. Now the whole windshield has multiple spider web cracks. The splits go from edge of driver's side all the way to edge of passenger side of the car. As well as 3 separate rings going around center indentation. Only had the car 3 months when this occured. Have had 3 instances that I could not start the car. Now the cigarette lighter charge port will not work. Moon roof malfunctioning and will not close sometimes when fully opened. Now I am having issues with the brakes sticking. It's 1 year old and this is way too many issues for a brand new car! Never again!
The RCTA system operates very poorly. When backing up and we see a car in the rear camera screen approaching from the back side of our car, we cannot hear or see any allert. My wife and I are both seniors in our seventies and I suffer from normal age-related hearing loss....my wife not so much. Her hearing is quite normal. But we cannot hear the alert alarm. Also, the visual alert is located in a place where you do not look when you are backing up. It wasn't until I owned the car for four months that I discovered that there is a visual RCTA alert in the side view mirrors (of all places)....an area one does not look at while backing up. With a car with a rear camera, your eyes are usually glued to the camera display screen when backing up; after all, it is a safety device. We have nearly had a collision a half dozen times already. I contacted Subaru about this issue, and they told me that there is nothing that they can do and that in their words "As you can imagine, finding the right balance for all of our owners is a difficult job." this sound alert should be adjustable...it is not. And the visual alert should be in a place where your eyes are looking when backing up. Right now, the Subaru RCTA is worthless to us.
1. July 15, 2021 the brakes didn’t fully engage three times. Twice within 30 minutes while driving to work and once on my drive home. 2. Unknown 3. Yes. Car was at dealership put through all kinds of tests and field engineer checked it out. They had me come out on Monday, 9 August and drive it with the head mechanic while hooked up to a computer trying to see if the problem replicated. 4. Yes. 5. Yes. Eyesight technology picked up there was a problem – light came on, a text and an email were sent to me. Subaru got the message too. A specific issue was not identified at that time. Vehicle was towed to dealership three days later. Subaru’s field engineer was called into examine vehicle. Apparently, he saw something he didn’t like on a reading – it had to do with the AEB-autonomous emergency braking system. Dealership replaced the entire braking system and returned the car to my driveway on Monday, 16 August. I bought this car in February 2021 after much research to include the federal safety agency recommendations.
Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.
While driving down a two-lane road at 50-55 mph, the car started beeping and said "obstacle detected" despite there being *no* cars in front of, to the side of, or to the rear of me. Also, there was *nothing* on the road (no roadkill, litter, or other debris). Immediately upon beeping, the speed abruptly dropped from 50 to below 15 in a matter of milliseconds. Had there been a car behind me, they would've either rear-ended me or had to swerve (possibly into oncoming traffic), and had the road been wet or slippery, I would've likely spun out, possibly into oncoming traffic. Had the incident occurred on the interstate, it is entirely possible that I could've been rear-ended by a driver traveling at full speed. Again, all of this over no physical obstacle and with nobody around. This isn't the first time that the crash mitigation system has been activated over no observable obstacle (in fact, similar incidents have happend at least thrice), but this resulted in the most severe and abrupt change in velocity and was particularly concerning due to the high likelihood that it could cause an accident if the event had occurred with someone behind me. Since the incident happened maybe two hours ago, it has yet to be inspected and it didn't cause an accident, but I no longer wish to own the vehicle as it's clearly not safe for passenger travel.
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