My husband and I were driving on the freeway at 10:05 am on 12/23/21. Suddenly we heard a slight noise that emanated from the windshield. I 13 1/2 inch crack appeared on the passenger side windshield. Upon closer inspection there is a minute ding mark near the bottom of the windshield that may have been caused by a very small pebble, causing the windshiedl to crack upon impact. The vehicle is available for inspection. Safety concerns are visibility of the road, other vehicles, and possible Eyesight system failure that is embedded in the windshield. I am reporting this prior to any inspection. I will now call the insurance and the manufacturer for repair. There was no warning system of any kind.
2018 Subaru Outback visibility complaints
Page 3 of 10: complaints 41 to 70 of 273, newest first, as owners wrote them.
The contact owns a 2018 Subaru Outback. The contact stated while approaching her parked vehicle, she noticed a crack on the middle of the passenger’s side windshield. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 85,000.
The contact owns a 2018 Subaru Outback. The contact stated that the vehicle was parked overnight and as he sat in the vehicle the next morning, he noticed a foot-long crack starting from the top of the windshield going down on the driver’s side. The contact looked around but could not determine the cause of the failure. The vehicle was taken to the dealer who inspected the vehicle and advised the contact that he would be responsible for the cost of the repair because the warranty only covered minor cracks. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 32,000.
The contact owns a 2018 Subaru Outback. The contact noticed that the windshield was cracked from the bottom of the passenger’s side going upward. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 18,130.
Windshields crack for no reason. We are on the fourth windshield. One was a stone hit. So while weak, that is not the main issue. But we then had the windshield suddenly crack from no contact driving slowly through a cemetery. We replaced that windshield at Subaru then again the next day it cracked. Again, nothing hit it and the speed was slow. Not cemetery slow. But about 40 miles an hour. This is a real problem!
The contact owns a 2018 Subaru Outback. The contact stated that after parking the vehicle, the next morning a large S-shaped crack was present in the middle of the front windshield. The contact indicated that the crack was not present after parking the night before and no object had contacted the windshield to cause the failure. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact stated that the failure had previously occurred and was repaired. The failure mileage was 29,000.
The contact owns a 2018 Subaru Outback. The contact stated while driving 35 MPH, the windshield cracked without impact. The vehicle was not taken to the dealer nor independent mechanic to be diagnosed or repaired. The contact researched the failure online and found a class action lawsuit that stated a complaint had to be filed with the federal safety agency. The contact felt unsafe driving the vehicle and feared that the windshield might shatter while driving. The manufacturer had not been notified of the failure. The failure mileage was 10,100.
The windshield on my Subaru developed a crack across the length of windshield after a minor rock impact. A few weeks later a second crack developed randomly. The new crack crosses infront of the eyesight system. I am concerned the cracks interfere with the vehicles eye sight system. I believe the windshield is defective and creates safety hazard as the cracks blocks visibility and also affect the eyesight system. I contacted Subaru and the dealer advised the defect was not covered under my warranty and would cost more than $1000 to repair.
Windshield cracked when flicking my finger to kill a mosquito that for in the car. This was the replacement windshield which was installed only 6 months ago!
The contact owns a 2018 Subaru Outback. The contact stated while driving 65 MPH, she noticed there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The contact stated that the Eyesight system of the vehicle later failed when it did not alert the contact that there was another vehicle behind while the contact was reversing out of a parking space. The contact's vehicle was scratched on the rear driver side bumper. The dealer was made aware of the failure and confirmed that the Eyesight system would fail if the windshield was damaged. An upcoming appointment was scheduled for the repair. The manufacturer was not made aware of the failure. The failure mileage was 52,390.
The contact owns a 2018 Subaru Outback. The contact stated that since purchasing the vehicle, the windshield had to be replaced five times. The contact stated that each failure had occurred either without incident or upon a minor object hitting the windshield. Each time prior to the latest failure, the contact had an independent mechanic replace and recalibrate the windshield as well as apply all windshield safety features to the new windshield. The dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The VIN was not available.
Our 2018 Subaru Outback windshield has now cracked for the third time in the exact same spot - the bottom left hand corner of the windshield: October 8, 2019, August 11, 2020 and again August 27, 2021. The first two times, a loud pop was heard and then the crack appeared on the bottom left side of the windshield. The third time, I didn't even know it cracked until I got home. No pop or any other noise was heard. The second time in 2020, I contacted Subaru Customer Service to report this issue, and I was told the cracked window was not a matter of warranty and I would need to have someone at a Subaru Dealership inspect the windshield before having it repaired. I am attaching pictures of the cracked windshields from each time the windshield has cracked (3 separate times).
The contact owns a 2018 Subaru Outback. The contact mentioned that his wife was out at the store and went into the store; after exiting the store the contact noticed that the front windshield was cracked from the passenger’s side straight across the middle to the driver side. The contact looked around to see if an object had struck the windshield however, no object was found. The windshield was not inspected or repaired. The dealer was contacted however, informed the contact that there was no recall under the VIN. The manufacturer was not notified of the failure. The failure mileage was approximately 35,800
I was driving when suddenly the windshield cracked. It cracked in a Y shape. I took it to the Subaru dealer and was told that was due to a stone chip. When he is saying is a stone chip is where the the glass split into the y shape. They said that they will not cover under warranty.
The contact owns a 2018 Subaru Outback. The contact stated that the vehicle was parked, when he noticed there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 35,822.
Cracked windshield due to no impact. This is third windshield in 3 years. Known problem. Distracted visibility. Will take to dealer for repair.
The contact owns a 2018 Subaru Outback. The contact stated that there was a popping sound coming from the front windshield. The contact stated that one morning it was discovered that the front windshield had several cracks that had extended across the windshield from the top to the bottom of the windshield. The cause of the cracks was not determined. The contact stated that no object impacted the windshield to cause the cracks. The local dealer and manufacturer were not notified of the failure. The failure mileage was 50,000.
The vehicle was parked with no one driving at the time and the windshield developed a crack in the glass for no apparent reason "while parked". There was no road hazard or reason for the crack to occur and the vehicle was not even in motion, and I could not understand why it happened, until I began reading the incidents online about multiple other owners experiencing the same issue. I replaced the windshield almost immediately to avoid further cracking and issues with visibility and having to look past the crack. Cost $333.40 to replace.
Stopped at a stoplight when a crack started in the bottom corner of the windshield and by the afternoon it had gone almost completely across the windshield.
I was driving straight on a divided highway and heard a loud pop. I didn't see anything at first, but as I continued to drive, a crack appeared at the bottom, driver-side of the windshield. The crack continued to grow and has now extended more than halfway across the windshield, obstructing my vision while driving. I have not taken the vehicle to be inspected by a dealer or insurance agent yet since it was a holiday weekend.
The contact owns a 2018 Subaru Outback. The contact stated while driving at 70 mph, a rock struck the front windshield. The contact stated at the time there was no cracks on the front windshield. The next day upon entering the vehicle, he noticed a crack going along the passenger’s side of the front windshield. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that they would call the contact back once an assessment was made. The failure mileage was approximately 25,182.
On July 4, 2021, about 9:45am, near Greeley, CO, our windshield cracked for no apparent reason. The temperature was about 80 degrees on a clear day. The crack on the passenger side is about 18 inches long and goes the the edge of the windshield.
2018 Subaru Outback parked in driveway. I went to get in car and windshield was cracked starting at the top of the driver's side for 10 inches. I could not continue to drive the car safely for fear that the integrity of the windshield was compromised. I called the insurance company and was told to take it to Safelite to replace the windshield and have the eyesight warning system recalibrated. This is the third time a windshield has been replaced on this car due to a crack. There were no warning lamps, messages or other symptoms prior to the windshield cracking!
My 2018 Subaru Outback was purchased at the end of 2017. In March of 2019 my windshield had two cracks emanating from the car frame on the left and right sides. The Subaru dealership quickly realized this was not caused by road debris and kindly replaced the windshield. In April of the same year, just a month later, another crack appeared on the windshield again emanating from the frame this time only from the left side straight across the driver's view. Subaru graciously replaced the window again calling it a courtesy at no cost to us though they proclaimed it to be from road debris. My third incident happened in December of 2019 emanating from the middle of the frame then gradually extending out towards the driver's side of the windshield. Subaru again claimed this was road debris but agreed to pay my deductible. So now I have approached my 4th incident on May 16, 2021. Again the crack started from the car frame in the middle of the windshield, same as in December, and has extended once more across the windshield in front of the driver's side creating a visibility issue for the driver. This time Subaru will not even acknowledge causality and is denying any issue regarding the design of the car. They are advising I contact my insurance company to have it repaired. Yes Subaru has been generous in the past but does not recognize that there must be an issue with this 2018 Subaru Outback model that causes such damage to the windshield - cracks that emanate from the frame and gradually extend along the horizontal plane of the windshield causing visibility issues for the driver. For Subaru to contend that all these incidents are caused by road debris would have me believe they think I live in or close to a rock quarry which I guarantee is not even remotely true. My daily commute is only 2 miles through a suburban neighborhood with an occasional road trip. This may be a great car but to have to deal with this every year is a long stretch for my patience and safety.
The front windshield developed a crack with no signs of an outside causation such as an impact by an object.
Since June of 2020, my 2018 Subaru Outback has now had four cracked windshields with little to no explanation. The first crack was repaired by a Subaru dealership, only to crack again within 24 hours. The same dealership refused to cover the cost of the second windshield replacement. Then in Nov 2020, it cracked again and a different Subaru dealership did cover the cost of the third windshield replacement, but only after filing a compliant with Subaru Corporate. Now in May 2021, the windshield has cracked again with little to no impact and needs to be replaced. Each time the windshield cracked, it significantly spread across the the windshield within hours, and poses a risk to driving. Please assist, as I am aware of active lawsuit for this same type of car misfunction occurring with other 2018 Subaru models, and cannot afford to have a car continue to have this issue.
I was driving to work on the intestate on a cool overcast morning. There were no other cars around me at the time and I was not near any over passes when all of a sudden I heard a loud sound from my roof and then the glass falling on the roof. I was freaked out by it and it caused me to swerve. Luckily there was no one in the lane next to me or I would have hit them. I pulled over as soon as I could and stepped out of the car to see that in fact my sunroof had exploded. There was a big hole in the center of it and the entire thing had cracks going through it. As it was on my morning commute and I had to get to work, I got back into my car and drove to work. On the rest of the drive I could hear more of the sun roof falling off. I contacted subaru about this and they want me to bring it in to have it checked out. The earliest they have available for me to come in is 11 days after the incident. While talking to a parts person on the phone, he did state that he has heard of this happening before to other cars.
Was driving the vehicle on the highway when we heard a crack and the crack appeared on the windshield in a t formation. This happened 12/2018. The crack at this time covers the majority of the windshield in a t formation.
In april of 2021 all of a sudden I noticed a small chip. Immediately took it to safelite, they tried to repair but a crack developed. After two days the crack grew larger. Safelite had to replace the entire windshield at my insurance company's expense. Only 29000 miles on the car.
Tl* the contact owns a 2018 subaru outback. The contact stated while the vehicle was stationary at a parking lot, the windshield cracked without impact. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 44,000.
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