I was returning to drive my car after sitting stationary in an apartment parking spot for two days. Upon entering my vehicle I noticed a crack to the middle of the windshield across the driver side extending to the center. I inspected the outside, with no noticeable chips or other issue areas. The cause to me is unknown.
2019 Subaru Outback visibility complaints
Page 10 of 14: complaints 251 to 280 of 387, newest first, as owners wrote them.
2019 subaru outback purchased in october 2019. I have experienced cracked a windshield 3 times. I've had 3 new windshieds replaced. My first windshield replacement was 2 months after purchase. Two weeks later, that windshield cracked and was replaced. About 8 months later, that windshield cracked and I had it replaced last december. I drove for about 3 months as it slowly cracked across the whole windshield. Then it was no longer safe to drive it. The first time the windshield cracked, I was driving and the dealer said a little rock had hit it. All 3 times, the point of impact was pointed out to me. They were very tiny spots on the windshield. While driving, I was not aware that anything had hit the windshield. I flinch every time an automobile or truck passes me on roads or the freeway I am so afraid that some little bit of debris will hit the windshield and crack it once again. I've replaced three windshields in about 13 months.
My car sat at home for 2 days. I then drove 5 miles and parked for 2 hours in a restaurant parking lot. After 2 hours of sitting in the parking lot, the car would not start. The battery had drained and I had to call a family member to jumper cable the car to get it started. I was so distressed that I was going to have a new battery installed at my expense. I then read about other people experiencing this same problem. I am really nervous about driving anywhere and having this happen again. The car has 32,000 miles on it.
I was in wyoming for a little trip at the end of november. It was only 22 f outside in the morning. Car was on a parking spot. I always warming up my car before driving. I did put defrost on for about 15 minutes, to melt down little bit of ice on windshield. When I got in the car and closed the door, the crack from the bottom of the windshield almost at the middle appeared. About 20 minutes later, that crack split in two directions. At this moment, one little prolonged chip of glass came out at the point of split. I went to one of the subaru dealership with this issue. I was told that the dealership doesn't cover windshields, and that I have to go to car glass shop and do it on my own. So, later on I went to another subaru dealership. They told me the same thing, but also, they were assuring me that the crack happened because of something hit the windshield. They didn't even wanted to listen, what I was telling about how it happened. Now I having frequent false alarms for lane departure and obstacle on the way.
Unknown it was parked in the garage for 2 days, when I came out there was a crack in the windshield.
I was driving on the street, not freeway. Very clean road and my windshield cracked without me noticing it happen or hearing any object touch my windshield. I had music very low, yet ehard no rock. Was going about 35 miles.
Tl* the contact owns a 2019 subaru outback. The contact stated that at 40 MPH or above, the vehicle was difficult to steer due to the loss of power steering assist. The contact stated that the vehicle veered independently from lane to lane which made the vehicle unsafe to drive. The contact reached out to capitol subaru located at (235 cherry ave ne, salem, or 97301, 503‑576‑3300) by email but was yet to receive a response in return. The vehicle was not repaired. The manufacturer was informed of the failure but stated that due to the current covid-19 pandemic, they were unable to verify a date or time when the vehicle would be repaired. The failure mileage was 100. *bf
One month after purchasing the vehicle in early 2019, a small rock hit the windshield while driving on the highway. 1-2 days later the crack grew large and the entire glass needed to be replaced. Recently the windshield was damaged again with a small rock while driving on the highway, and I'm afraid I'll need to replace the windshield again. Subaru failed to disclose material facts and a safety concern when I purchased the vehicle about the weak windshield.
While driving on a highway I'm january with few other vehicles around a crack started to grow from the lower right passenger side of the windshield. It crawled to nearly 24 inches in length. We were never hit by a rock or any other debris. This is the second factory installed windshield on our subaru. The first windshield cracked in july 2019. The windshield was struck by a small rock and cracked. We had that windshield replaced at the dealership.
While parked over night in my suburban boston driveway the windshield developed a foot long crack up the middle from the bottom edge
Went to go start my vehicle that is parked outside in our parking lot complex, and it was about 15 degrees outside and their was frost on the whole front windshield. I opened the driver door to start the vehicle and noticed that there was frost on the bottom half inside of the front windshield as well. All other windows and doors had been closed. I started the vehicle up to begin defrosting the windshield and scraped the outside front windshield. Upon completing this, the frost on the inside was still there but slowly melting away from the heater. We have owned the vehicle for 20 days and it had 6,350 miles when purchased. Currently has 6,940 miles when this defect happened.
Windshield cracked- started as a small crack and now has spread over the windshield
Front windshield cracked overnight while my 2019 subaru was sitting in driveway. Crack is at least about 18" long. It may have started from a rock/pebble hitting windshield while on the road, but I didn't hear any rocks or pebbles hit that side of windshield while commuting and crack was not present prior to parking my car for the night. Temperature didn't fluctuate significantly enough overnight.
Small chip in windshield on highway turned into large crack requiring whole windshield to be replaced and vision system recalibrated.
Was driving down the road in castle rock co. Nothing hit by windshield or anything. Next thing I know. Large crack is forming from the bottom left of the windshield from the edge.
Three weeks after I purchased this car brand new the windshield cracked and had to be replaced.
I was driving on the highway and heard a crack, then saw a large crack on my windshield! After the car had been parked, the crack continued to spread.
I was driving on the highway and a little pebble hit my windshield leaving a small chip (smaller than the size of a dime). I parked the car and within an hour, this chip kept growing into a large crack. Over only a couple days it had spread to crack all over the entire windshield.
Came out of work to find a large crack in my windshield that wasn't there when I got to work. Now have to have windshield replace and eyesight cameras recalibrated.
Just put in a complaint on 3/6/20 for a windshield problem on our 2019 subaru outback. While driving today, four chips appeared on windshield after driving past work being done on the road. Didn't even hear or see anything touch the windshield. Going back to safelite where a new windshield was installed last month. This is not a safelite issue, but a defect in subaru glass for the outback. I've been driving for 38 years and only drove gm cars before this and only had 1 windshield replaced after an accident never because of a pebble hitting it there are articles about the defective glass online and lawsuits, but subaru doesn't want to take responsibility for this. Maybe it's time for another lawsuit or get rid of the car now. Can't afford a new windshield every month.
Windshield suddenly cracked while driving down I-17 at no time did I hear/see a rock strike the windshield.
The windshield cracked overnight while it was parked. Started from the passenger side, a long line of crack with an unknown cause. It also has several rock chip cracks on other areas. These damages happened all within one year of ownership.
I had been having problems with the driver side windshield wiper that when raining there was a section in the middle of the wiper that didn't touch the glass to clear the water. After getting tired of this, new wipers were put on hoping to solve the problem. No difference was seen in the removal of the water when raining. It seems that the glass was concaved in certain spots causing the water to pool under the blade and not be removed. A few weeks later, out of know where, a slight mark was noticed on the glass under the passenger side windshield wiper. This vehicle has heated strips under the blades to defrost ice. After touching it, it didn't seem to be chipped. The next morning when I went out to the car, there was a vertical crack in the glass going up and grew very quickly before I could get to a subaru dealer. It then turned direction heading towards the driver side.
Tl* the contact owns a 2019 subaru outback. The contact stated that while driving approximately 50 MPH the front windshield started to crack. The crack started at the bottom section of the windshield under the windshield wiper and extended approximately 30 inches. The vehicle was taken to an independent glass repair shop and was repaired. The cause of the failure was not determined. The local dealer reedman toll subaru located at (1700 east lincoln hwy, langhorne pa) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 22,000.
On september 8, 2019, between 3-4 pm, I was taking the sun reflector out of my front windshield when I tapped the rearview mirror. Soon after tapping the mirror, I heard a large pop from my front windshield and the rearview mirror fell with a large chunk of glass coming out with it. The hole did not go all the way through the windshield, the outermost layers of the glass window were still there, but several layers were missing leaving a 2 inch by 2-inch hole gap on the inside of the window. The vehicle was purchased on july 31, 2019, so I only had the vehicle for a little over a month. I contacted the dealership/sale person that I had worked with right after it had happened and they got me in to have the issued fixed on september 13, 2019. He agreed that what occurred should not have happened with the car being pretty much brand new. When I went into the dealership about this issue, they said they were not aware at all of any issues with their vehicles' windshields and they had never heard of anything like this ever happening before. The vehicle was parked when this occurred. It was a warm day, with the air temperature when the incident occurred sitting around 91-93f according to the koun weather station. The warm temperatures might have contributed to the problem weakening the point of contact with the glue and the windshield. This is speculation though and the mechanics with the dealership could not provide a source or reason as to why this could have occurred, so the true reason for the incident is unknown.
Had to have my windshield replaced twice within two months on a car less than a year old. Both times subaru and the glass company claimed that the cracks were due to chips in the windshield when there was no evidence or damage, chips, etc prior to the cracks. After the first time my windshield cracked july 2019, I was very skeptical and checked my windshield every night after work to ensure there was no damage. One morning I woke up to find a large crack in my windshield without any prior evidence of chips or damage. Once again, the glass company and subaru claimed it was due to a chip when there was no evidence of such false claims. I also had my replaced windshield checked multiple times at a subaru service center during oil changes and service appointments. Each time they found no evidence of any damage to the windshield. The glass company that replaced my windshield both times tried to cover their [xxx] by claiming windshields are made thinner than they used to be, which I found quite suspicious as if they were trying to make excuses for having two windshields cracked within 2 months. First time was in july 2019 and the second time was september 2019. Both times I was forced to pay a $500 deductible to have my windshield replaced and my eyesight calibrated to the new windshield as a result of poor quality glass and replacements. Both time the cracks were discovered was when my car was parked overnight without any prior evidence of any windshield damage. They were discovered in the morning with a large crack which continued to get larger throughout the day and ended up taking up a large field of view. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Windshield cracked while the car was off and parked in the garage.
On two separate occasions with a currently owned vehicle (2019 subaru outback with eyesight) and a loaner vehicle (2017 subaru forester) from the same dealer endured windshield cracks, both spontaneously. For my current replacement I paid out of pocket to have it fixed, for the 2017 forester replacement I had to go through insurance to pay the full amount. For the 2017 forester windshield insurance claim, this was part of the reason I was not allowed to renew my previous car insurance, which now costs me significantly more, yearly.
Tl* the contact owns a 2019 subaru outback. The contact stated that the left driver's side window was cracked while parked from the bottom curving up halfway the window. The crack later expanded all the way to the bottom. The contact stated that the crack was not caused by a foreign object. The vehicle was taken to subaru of wichita (11610 e kellogg dr n, wichita, ks 67207 (316) 264-7777) to be inspected. The contact was informed that the crack was caused by a foreign object and that the replacement would not be covered. The contact was informed to have the vehicle repaired by a windshield company. The windshield was not replaced. The manufacturer was not informed of the failure. The approximate failure mileage was 4,000.
Windshield cracked, vehicle was only a couple of months old. Windshield cracked while we were sitting in a parking lot - the defroster wasn't on and there was nothing that touched the windshield. Car was parked and the crack just formed spontaneously, 2 people witnessed the crack in real time. Started vertically from the bottom center of the windshield, went up approximately 5 inches, the spread sideways about 12 inches in either direction.
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