The head unit (Entertainment Center) of my car will re-boot several times while driving. This re-boot process will also disable Eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.
2020 Subaru Outback driver assistance complaints
Page 3 of 3: complaints 41 to 62 of 62, newest first, as owners wrote them.
In the last month, twice within 30 seconds of starting the car, the head unit has done a complete reboot, which meant that I had no rear-view camera as I was backing out of a parking space. Since the car was already in motion, it was very distracting as it took about a minute for the unit to reboot. This seems to indicate that there is an electrical problem with the car as many others have noted. Many of the car's controls (such as climate control) are soft buttons displayed on the head unit and cannot be adjusted otherwise. Therefore, it is essential that this unit operate properly and dependably.
On multiple occasions my car has come to a complete stop, due to the automatic emergency breaking, when the car in front of me was in no way near my car or when there was nothing near my car at all. After almost having 2 accidents in the last 2 weeks due to this, I brought my car to Subaru (twice! two different dealerships) where I was informed that Subaru cameras are overly sensitive and "this happens a lot". Both dealerships told me to turn off my safety features and said there was nothing to fix. There is a class action lawsuit in the works for this exact issue and Subaru is continuing to tell me nothing is wrong. I'm hoping filling this out will get the issue further investigated since it's a common enough problem.
The electronic controls black out while driving the entire center screen and electronics shut down disabling the warning lights and I think also the electronic systems that function to control the safety warnings and functionality. This has been a problem on an ongoing basis since the purchase of the vehicle. This has been "repaired" multiple times by the dealer under the direction of Subaru. There was a recall earlier this year that was supposed to correct the problem it added some functionality, but primarily this recall reprogramming of the electronics was supposed to correct the blacking out of electronics and the disabling of the safety systems. The recall reprogramming has not corrected the problem. When I complained to Subaru they suggested that I take a video of the failure when it happened. I explained that this was not possible because I was driving at 70 MPH when it happened and could not just grab my phone and start a video while driving on I-95. Last week I was able to get a video of the failure as it happened while my wife was driving and I was a passenger. The entire panel blacked out and she pulled to the side of the road and I took a video of the 4 minutes the system was out. I will attach this video to this report. In addition there is an additional problem that occurred related to the lane keep assist function. There are four options to configure this function they are: 1> OFF 2> Warning Buzzer Only 3> Lane Keep function Only 4> All Functions. My understanding of the operation of this system has one function that shuts the system Off that is obviously the OFF function. #2 although only a buzzer has the system on, #3 has the functionality working but no warning buzzer (my preferred choice) and #4 that has all functions operating both warning buzzer and lane keep functions. My concern is that if you use #3 the system shows a warning light on the dash that shows the system if OFF. I have video of the electronics but don't know how to upload it.
There has been an ongoing problem with the vehicle electronics the dealer has reprogrammed the electronic controls 4 times in the year since I bought the car. The last reprogramming was due to a the federal safety agency recall. The system was better for a couple of months since the last reprogramming but on monday 4/19/21 at 5:58 pm the same problem reoccurred the electronic screen in the middle of the dash went black as I was driving at 65 MPH southbound on I-95 in baltimore maryland. The screen and all it functions were off for 4 minutes until it restarted with the initial screen that appears when I start the car. It is a warning screen with a green area to press that I agree with the warning. For 4 minutes I was driving with no access to the controls that are under the direction fo the main screen. The dealer had told me I should take a video of the dash if this happened again but it is hard to take a video while driving in the express lanes at 65 MPH. This is a serious problem that after all these reprogramming activities should have been fixed. When the dealer had installed the revised programing I asked what to do if the same thing happened again and he suggested that I take a video then told me that it won't happen again. Well it did happen again. I imagine I am not the only person to find this reoccurring but I can't be sure of that. It is most disconcerting to think that all of the safety controls that I purchased the vehicle to obtain are out of use for 4 minutes as I am driving on the highway. I had the radio on while driving and suddenly it went off I looked down at the screen and it was black completely off. I assume that all of the safety functions the screen controls also were off. It stayed that way for 4 minutes and then restarted as if I had just started the car in my driveway. I don't know what to do but I believe that this is a safety issue that keeps recurring.
Went to get in my car parked in my driveway for the first time this week where it was parked in my driveway, hadn't been driven since sunday the 11th and the windshield was cracked from the bottom middle and up a significant way before it split into a wide 'y' shape.
I'm curious to know if anyone else has had the problem that I've been having with my car. The car's ccm would occasionally freeze; say apple carplay is unavailable and restart; the ccm would go blank, but still backlit; or just freeze attempt to restart, but not turn back on rendering items in the car useless, like voice control and just everything!! Subaru claims that there's nothing wrong and I just have a grievance. I'm not sure how that's the case, when there's video evidence. I have a loaner car from the dealership, and turned off the display (I didn't know that could be done), but the voice control worked in the loaner that was not having a problem as opposed to mine. Please let me know if anyone else has written in with that complaint. Of note, I've been going into the dealership for this problem since october 2020, and I've only owned the car since jul 2020. I had it checked in virginia and oklahoma city. I received a loaner car on thursday, 8 apr 2020, for the problem only after I notified the dealership that I contacted subaru about the problem. I received a text stating that the car was ready, but no response as to what was done. Again, I received the 'software is up to date'. Be aware that when the screen goes blank, you have no control over anything, not even voice control. I did test that while my car was malfunctioning a d also displaying that eyesight and rear assist braking were also not functional. This is a safety hazard, because I was utilizing navigation since I didn't know where I was going at the time. This is not the first time during navigation that this has occurred. Although I received an error message from the car via text on easter sunday, the my subaru app sent an 'all systems functional' for 30 days, but I just had errors a few days prior. It's like the health report is only for that moment in time and not really for 30 days.
Ever since the recall for the cockpit control system software was updated on my 2020 subaru outback touring on march 1, 2021 the console randomly reboots. It has happened 6 times in 3 weeks. On a recent trip on thursday march 25, 2021 the console rebooted 3 times in a little over an hour. When that happens the safety functions are disabled - pre-collision braking, adaptive cruise control, pre-collision throttle management, lane departure and sway warning with lane keep assist, etc.
Vehicle has had multiple documented incidents of the infotainment system crashing or going dark and being unresponsive. Today during another episode the vehicles adaptive cruise control could not be turned off. The vehicle would not come out of cruise and continued to drive at speed. Placed vehicle in neutral while on the highway to restart the engine and electrical system. The entirety of electrical controls were unresponsive. The infotainment crashing and becoming inoperable are a relatively common experience, but this is the first time we experienced loss of vehicle control.
My 2020 subaru outback has had a 2nd incident with a windshield crack that dramatically spread more than a foot long across the windshield, starting from a pin-needle-sized hole near the bottom left corner, I.e., on the passenger side of the windshield. I was driving on the freeway around speed limit when a pebble hit it, causing the tiny hole, which only erupted into a huge crack after I parked it. I've only had the car for exactly 1 year when it happened and it's only been driven for less than 6,000 miles. The windshield seems thin and not durable.
Windshield developed a progressive crack from edge on passenger side for no apparent reason. The crack was not there on friday, 2/26/2021 at the end of the day. However, when I went to drive it on saturday morning, 2/27/2021 there was a 6-8 inch crack. The crack has continued to spread across the windshield. I did not hit anything nor did anything hit the windshield.
Hairline crack in windsheild
Returned to car found front windshield cracked. No event occurred to my recollection to cause this
On tuesday 9 february, 2021 I was returning home from picking my two children up from school (age 4 and 6). As I approached the drive way the brakes functioned properly to allow me to turn into the driveway, but suddenly the brakes stopped functioning and the car accelerated driving straight through my closed garage door. I was able to control steering but regardless of my foot pressing firmly on the brake pedal, the car continued to accelerate. Thankfully, installed in the cement was a rogue r3 weight rack that was bolted into the cement at four locations. The car proceeded forward until colliding with the weight rack, a mere 3 feet from our HVAC system and the home structure. I immediately turned the vehicle off. If the weight rack did not stop the vehicle myself and my two children could have been significantly injured, not to mention, if my husband or two small children were in the garage at the time, this could have potentially resulted in death. My air bogs did not deploy, the auto collision safety mechanism failed. This is a very dangerous situation. We bought this vehicle with extended warranty in hopes to keep this as a family vehicle for many years to come, primary reason for purchase was safety. This vehicle is not safe and I am afraid to drive it. My vehicle was immediately towed to RPM performance in burlington washington for inspection. Later, brought to dwayne lanes subaru (purchase location) for inspection. Findings were that the vehicle operated as designed and driver is at fault. This vehicle is defective. Dangerously unsafe and this must be made highest priority to prevent future accidents and potential deaths.
My car was parked and I discovered about a foot long crack in my windshield. There does not appear to be a reason for cause, no chips in my windshield or accidents with the car. It's mostly garage kept and has less than 12000 miles over 14 months of ownership.
When apple carplay is being used, the multimedia display has frozen several times and when it freezes, the resets itself to a black screen. Once it resets to a black screen, the eyesight is disabled and rab (reverse automatic braking) is disabled. I have had a moment where the screen was completely black and both things were disabled for over 15 minutes while I was driving. Until the moment I turned off the car did it stop showing the issue but this wasn't the first instance of it happening. The moment I do need the eyesight would be too late since it's disabled. I've recorded several videos of this happening and I've taken it to the dealership but they tell me nothing can be done since they can't duplicate the issue and that the video recording is "hypothetical." I've uploaded some of the videos I've recorded onto youtube for you to check and verify. Https://www.youtube.com/channel/ucna9z1x9itggupuo_al_blg
My 2020 subaru outback had its windshield cracked while traveling on a texas highway (south padre - austin) on dec 27, 2020. The crack started small and grew quickly over the course of the travel to almost 20 inches. The windshield had to be replaced, which was expensive, considering the eyesight safety systems needed to be recalibrated. I have traveled over 200k miles in the us in multiple cars but never experienced a cracked windshield that happened so quickly and spontaneously as it happened on the subaru outback. I understand that this could be a one-off experience but reading more about the pending lawsuit on defective windshields made me submit this complaint.
This 2020 subaru outback touring xt ran well for the first 10,000 miles. We were informed it had a recall and this was corrected 1/06/2021 by carboone's subaru in utica, ny. After the recall repair when the adaptive cruise and adaptive steering are engaged if the vehicle appeared to leave its lane the warning message is 'put your hands on the steering wheel'. Before this it was 'lane departure'. If the adaptive steering is not engaged the warning remains 'lane departure'. This behavior happens on all roads when the adaptive steering and adaptive cruise can be engaged. It occurs at all speeds. This warning to put your hands on the wheel occurs when your hands are on the wheel and is not consistent with what is happening (lane departure) nor what the vehicle warnings are when not using the adaptive steering. This presents a confusing picture to the driver and could lead to an inappropriate response to what is happening and cause an accident. Subaru's response to the change of warnings is 'this is normal behavior'.
The windshield cracked without a reason while I was driving. The crack starts at the top, approximately at the center. It started to expand down and in a few hours has reached half of the height. I checked with few repair shops and the verdict is the windshield needs a replacement. After the crack appeared my adaptive cruise control has started to turn off by itself for short period (so far it happened twice).
Cracked windshield which we had repaired on 10/1/2020 for $821.71. Crack appeared seemingly from nowhere on the morning of 9/22/20.
Front windshield cracked halfway across the glass after a pebble kicked up while driving on the highway. The crack spidered out on its own across the entire front windshield within five hours. Camera on windshield now has to be recalibrated otherwise will not function properly.
The car has a faulty electronic system that controls the stability and the adaptive cruise control. Transmission also needs replacement. Problems happen at high speed on freeways. Documented the problem with various youtube footage as follows: https://www.youtube.com/watch?v=oxojdp_t9li https://www.youtube.com/watch?v=77wurjdtvzk https://www.youtube.com/watch?v=lgql63ldqvi&t=10s https://www.youtube.com/watch?v=0acrlyxyhqi&t=11s
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