The contact owns a 2016 Tesla Model X. The contact stated that while driving at an undisclosed speed, the cover on the roof between the two falcon doors detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 54,900. The contact stated that the dealer and the manufacturer have denied his request for reimbursement.
2016 Tesla Model X body complaints
Page 2 of 3: complaints 11 to 40 of 57, newest first, as owners wrote them.
The contact owns a 2016 Tesla Model X. The contact stated while driving at approximately 60 MPH, the roof trim detached from the vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 20V710000 (Structure) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 99,370.
This vehicle was subject to a recall the federal safety agency campaign number: 20V710. Tesla’s own number for this recall is SB-20-12-005. It appears the inspection carried out in 2021 apparently passed at the time and no corrections were made, however, the part in question recently last week. The center spine panel came apart. Tesla are not willing to accept any liability or responsibility even though they now that this recall exists. This is a safety matter and it appears that even though vehicles were inspected at the time and deemed to have passed they are still susceptible to having the part fail later on.
Vehicle's "Falcon Wing" doors would malfunction when exposed to direct sunlight where door panels would become hot. Doors would not open remotely due to the sensor believing an object was blocking the door, the message on screen would read "Obstacle detected" when no object was present. Occupants would manually have to hold down the open button on screen or the physical button in order to open the door. Which would open very slowly or stop oppening halfway due to a phantom object being detected. This would pose a risk for rear occupants unable to exit the vehicle in a timely manner in case of an emergency. The vehicle was taken into service 8 different times to address the issue. Service center claims they could not recreate the problem but found the tripod mounts for the infrared door sensor to be misaligned. Each time a temporary fix was performed and the problem would reappear not long after. Contact sent a certified mail letter to the manufacturer demanding a resolution or compensation for the issue. No response was ever received from the manufacturer. A 9th visit to the Tesla service center for the same issue netted a result where new tripod mounts that hold the infrared door sensor were installed. Since this repair, the Falcon wing doors operate normally most of the time but will still occasionally malfunction if the doors are exposed to direct sunlight for extended periods of time.
On nine separate documented occasions, the passenger front wheel molding trim piece, in which one of the proximity sensors is mounted, completely detached, causing the proximity sensor to alarm continuously. On two of these nine occasions, the trim piece detached while the vehicle was traveling on the road, and on one of these two occasions, the vehicle was traveling on the highway at highway speeds. On this occasion, after detaching completely, the trim piece was observed through the rear view and side mirrors, shattering on the road and scattering debris across the highway, potentially causing a traffic hazard for the cars following. On this last occasion, the vehicle was also traveling with the assistance of the Adaptive Cruse Control and Forward Collision Warning features, which both caused the vehicle's emergency avoidance systems to activate when the proximity sensor was falsely triggered. If there were other vehicles nearby, this could have caused a high speed accident as my vehicle executed both an emergency braking and collision avoidance maneuver for no real reason. Please note that I have documented reports of the possible safety issues due to the wheel well trim detaching to the Tesla service department for several of the times I've had the vehicle in for repair. In all nine instances, I've been told that my vehicle is the only one that exhibits this problem. A statement I find difficult to believe as I have observed other vehicles of the same make and model driving around without the trim pieces, and just recently captured a photograph of a Model X driving on the highway with the trim piece detaching as the wind was catching it. See the red arrow in the photograph attached below.
Obstacle detected error code. It shows this when trying to open rear falcon wing door. No obstacles or anything around. I’ve researched and it’s a very common problem with these cars and the door sensors.
The contact owns a 2016 Tesla Model X. The contact stated while opening the passenger’s side gull wing door for his daughter, the center spine applique detached inadvertently and struck the passenger’s side upper and rear glass window, causing the window to shatter. The contact's daughter who was near the vehicle did not sustain any injuries. The vehicle was taken to the local service center where it was diagnosed that the failure was associated with Tesla Technical Service Bulletin Number: SB-20-12-005, when the falcon wing door opened, the glass window pinched against the center spine causing the window to buckle and shatter. The service center informed the contact that he had to pay the repair fee out-of-pocket, they would not cover the cost of fixing as it was not deemed a safety issue. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,209.
I've had the vehicle for nearly 3 years and have come to realize that the driver side door panel as well as the passenger side door panel make squeaking noises when temperatures rise from 55 degrees and above. I've brought the vehicle in for service numerous times and the squeaking issue has not been able to be fixed. I have come to understand that whatever interior lining/plastic etc. Installed within the doors loses its firmness in a higher heat climate. Please help to address the issue. Thanks!
Falcon doors missing from ui. While on highway going highway speed, piece of the roof flew off car.
There was a recall to replace the center spine applique on Nov 16 2020. recall # 20V710000. I brought the Car in for replace on Feb 3, 2021. They refused to replace, saying it was safe to drive. I brought the car in for AC service on Dec14 and asked them to replace the Center spine applique due to a 6in long hair line cracked. Again then refused to replace. Now they ask me to pay 599.16 if they replace it. Please see 2 attached screenshots for your reference!
My vehicle was being repaired by a collision repair shop to replace the front bumper and grill. When they finished the repair and were calibrating all the sensors, they discovered that the driver door would not latch consistently. When it did latch, during test drives by the collision employees it would fail while driving down the road and the door would open on the highway. They could not return the vehicle to me until the door issue was fixed. They attempted to fix it by replacing the door actuator once that part arrived from Tesla. That also did not fix the problem. After contacting Tesla they were told it is a known problem for which a retrofit latch kit is needed. Tesla would not repair the latch without payment for the kit parts and labor to install it as the car was out of warranty. The total bill was $820, including $310 for parts and $455 for labor. In my opinion this should be a required safety recall for the Model X as it allows the driver and passenger doors to open while the vehicle is underway. Note: As I was not driving I can not report the approximate speed. The mileage and date is an estimate as the vehicle was under the care of the collision repair shop when the incident occurred and was reported to me.
Rear spoiler is made of aluminum and is corroded. The roof leaks water
The contact owns a 2016 TESLA Model X. The contact’s wife stated while driving 15 MPH, she heard a sound coming from underneath the vehicle and the rear passenger’s wheel was bent outward from the subframe of the vehicle. The contact stated no warning light was illuminated. The vehicle was towed to the local dealer and it was diagnosed with needing the control arms to be replaced. The subframe assembly was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 77,900.
Tl* the contact owns a 2016 tesla model x. The contact stated that while driving over a puddle of water at 35 MPH, the front passenger side wheel body trim detached from the vehicle. The cause of the failure was not determined. The local dealer tesla service center (8280 castleton corner dr, indianapolis, in 46250) and the manufacturer were notified of the failure. The approximate failure mileage was 61,000.
2016 tesla model x. Consumer writes in regards to the federal safety agency safety recall 20v‑062 and 20v‑710. *ld the consumer stated the dealer would not honor the recall stating the vehicle was not experiencing the failure. The consumer stated the screen would black out randomly and the steering assist did not function properly. The vehicle was involved in an accident due to the failure. The vehicle had trim separation that would leak water that the dealer would not repair.
While I was driving on the freeway, the roof tap flew off the car in mid-june 2020. I made an appointment and had it fixed, and complained to the manager at burbank service center in los angeles. They ignored my complaint and the safety harzard posted to the safety of the freeway. I requested they repaired it under the warranty. They refused, and charged me over $1400 for the replacement of the new roof top. Now, I saw the recall, and I tried to get refunds for the replacement. They refused.
While driving at highway speeds on an interstate, a glass plate approximately 8 I inches x 18 inches on the car roof situated between the falcon wing doors and covering the door lift henges was blown off by the wind force. I was unaware that this had happened until arrival at my destination. Fortunately, there were no other cars near me at the time. So, I am unaware of any damages to other vehicles. The possibility of severe damage or injury had there been another car directly behind me should be evident. From what I understand, the glass plate is only attached with glue. According to the tesla model x owners forum, this has happened to other owners and is related to deteriorating rubber seals around the falcon wing doors that tesla has claimed to be only cosmetic. I believe that the deterioration of that rubber seal allowed the wind to get under the glass plate and allow it come loose.
My car had a bolt brake from its thread. They told me it was a critical bolt that was marked with paint. This bolt is to keep the subframe attached securely to the frame.
Corrosion on metal body parts.
Sudden unintended acceleration. The car suddenly accelerated instead of stopping when I applied the brakes while pulling into a parking space. I was going approximately 5 MPH. Instead of stopping, the car jumped a concrete parking block, went over a curb, climbed an embankment, and struck a tree before it came to a stop. The car suffered damage to the front driver's side wheel well and the undercarriage. The driver was not injured and the airbags did not deploy. Video surveillance captured the incident in its entirety. Photos of the scene and the resulting damage to the car are also attached. This incident occurred during a routine trip that I drive about 4 times each week. Weather, traffic, and road conditions were not a factor in this incident. The car does not contain any aftermarket equipment.
On thursday, september 26, 2019, at 7:40 am, I was parking my car at work and my car went on full speed forward over the median and crashed, luckily no one was hurt. This happened in a split of a second and the vehicle's safety override break that should have prevented from going over an obstruction in front of the car did not engage as claimed by tesla. I requested an analysis of the car's recorded data to tesla and asked to provide me with a copy of the report for better understanding. After weeks of analysis, an employee from tesla called and informed that it was my fault as the gas paddle was fully engaged, I was astonished as I did not hit the gas paddle rather I just let my foot off the break to park my car slowly in the parking space and the car took off with speed as if I put full force to gas paddle. As for getting a copy of the report, he said that he will have to ask the engineers and let me know. It has been four months, and no one reached out to me about the report. Some people saw the whole incident and said that I reduced the speed of my car to park and suddenly it took off and went forward fast. At that moment, it felt like the car was controlled by someone else as pressing on a break was not stopping the car and finally, I had to press the park to stop it. I have been driving the car to my work and parking at the same parking lot every day for the last 3 years. My insurance totaled the car and provided the residual value, to this date I am without a car and trying to fix the damages of my car. I almost gave up but saw the news that I am not alone about tesla denying similar claims of hundreds of sudden acceleration crashes. Tesla have the data and I am requesting tesla to take full responsibility and compensate for my damage. I am requesting the federal safety agency to investigate and help bring closure to this matter.
I have had problems with my tesla 1- doors repeatedly malfunctioning (stationary and driving) 2- the accelerator was malfunctioning, city streets and freeways 3- computer shot down while driving and screen went blank. City streets tomorrow again I am taking the car for repair because of doors malfunctioning I dont find it safe. I left it in the service center. I have only driven it 2000 miles over 13 months.
On january 28, 2019 I backed out of my driveway in my 2016 tesla x, braked, stopped, put it in drive and barely, slowly started down my lane when the car suddenly accelerated at full speed down the lane. I tried the brake twice but it did nothing to slow the acceleration.approximately 75 yards down the lane the tesla entered the cross street below and clipped another car, demolished a large bank of mailboxes across the street, took briefly to the air several feet due to the hillside there, hit a large cedar tree, glanced off and finally stopped nose down, high sided on a large landscape boulder. But for the boulder, I would have continued down into the deep ravine behind the neighbor's house. The airbags had deployed during these events. I was taken to the hospital by ambulance and diagnosed with a t-12 spinal compression fracture, which is still painful a year later. The car was totaled. Police report and medical records available on request.
There are about 4-5 bolts which secure the bottom plastic cover in between the rear wheels, see photos, the cover will come loose and fall out even at normal used. If the car continues travel on the freeway, without the bolts, the covers can easily fall and hit the behind vehicles.that might result with serious accidents especially on the freeway with high speed. The car only 18k miles from 2016- 2019, low mileage, had been service twice in last two years. Tesla needs to provide schedule annual inspection during the regular maintenance to inspect the bolts (screws which secured these bottom panels/covers) to make sure the bolts (screws) are tighten and the covers are secured. That also should be covered under the 4 years vehicle warranty, not just blame the clients, and try to send the client to contact local body shop. It is their responsibility for the manufacturer to make sure their vehicles are safe to drive and to be on the road within the warranty period under reasonable used. They also need to prevent future accident with their products.
I was driving on the highway in the passing lane. Suddenly I felt something smashing over and over on the roof of the car. I looked up but could not see what the cause was. I put on my hazard lights and made my way over the shoulder. I got out and inspected the roof. The portion of hard plastic that separates the windshield glass from the falcon door glass was torn off. There was one little corner portion attached. I tried to remove it manually but could not. I had to continue driving onto a suspension bridge as I had no other choice. Once I crossed the bridge, I exited and headed to an auto body shop. As you can see from the photots, the plastic was smashing around with so much force that it cracked the falcon door glass. The mechanic there was kind enough to remove the dangling plastic and weatherstrip so that I could get home. I parked in the town nearby to calm my nerves as I was shaking and upset from the whole incident. I called tesla service and they suggested I drive the car to a service center 20 miles away. I did not feel safe driving the car there so they agreed to tow instead. It is currently at the tesla dealer and I've notified my insurance company. I am waiting to hear from both.
The falcon wing doors of the vehicle would not close. After trying to troubleshoot the vehicle, all the doors of the car would lock and the car door would not open either from the remote or the door handle. Luckily there were no kids or pets in the car and the car was almost near the driveway of the home. This happened after the car was put in the parked mode in a city street after a short 10-mile trip.
The eye bolt the 2016 tesla model x that is use to load a tesla on to a tow truck is defective.the loading manual is wrong as well. 08/24/2018 around 10 am mountain time in utah. The location was at service king in salt lake city, utah. Vehicle VIN # [xxx] 2016 model x. The eye bolt used to load the vehicle on to a wrecker for transport is defective. The loading manual does not illustrate a safe method to load vehicle using this eye bolt. I was loading the vehicle via the instructions of the tesla model x manual and as soon as I got the vehicle to the spot to put a chalk behind wheel, the bolt broke and the vehicle came off the deck and almost ran over a kid working in the body shop. I got slightly injured trying to stop vehicle from hitting the wall. The body shop refuses to report this safety issue to tesla. When I tried to report this to tesla I was hung up on 2 times. When I tried to contact teslas corporate office I got redirected back to the salt lake city service department 2 times where I got hung up on 2 time again. This a major safety issue that can and will cause a loss of life or serious injury. But yet tesla has customer service personnel acting like this is a game. I was supposed to be contacted be a tesla regional rep and never was. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2016 tesla model x. At various times, the automatic doors would open. The vehicle was taken to tesla service center (52 derwood cir, rockville, md 20850, 301‑738‑6523), but was not diagnosed. The dealer reprogrammed the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 17,000.
The latch on the falcon wing door (driver side) cracked from one side on its own. Doubt door is securing properly.
There has been an incident in which the doors of a model x opened whilst the car was unoccupied and the driver's door was hit by a passing truck: http://www.caradvice.com.au/587189/tesla-model-x-door-opens-automatically-gets-torn-off-by-passing-truck/ there is a dispute between tesla and the owner with tesla claiming that the owner opened the doors with the remote key-fob. It can not be certain that the tesla version of events is correct. It is remarkable that in every crash involving a tesla the company claims the logs prove it was the fault of the owner. Even if the cars logs did genuinely show that a signal from a remote caused the opening it is possible that a fault in the key-fob was responsible. Tesla key-fob batteries fail often. Low batteries in electronic devices can cause spurious faults. Tesla has only recently updated the software to allow remote door opening. I believe that this gimmick is unnecessary and dangerous. A passing cyclist would not be expecting the doors of any empty car to suddenly swing open. Please investigate. Thank you. A concerned citizen.
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