2016 Tesla Model X: harsh or hard shifting

Filed Aug 1, 2024 · Suspension · OR

What component or system failed or malfunctioned, and is it available for inspection upon request? Rear driver's side control arm failure during slow left-hand turn (~20 mph) from one road to another. A "clunk" noise was heard from underneath the car, like that of a rock striking the vehicle, and then the vehicle reported several errors regarding drive unit failure, brake failure, and stability failure. The vehicle automatically shifted to "P" and would not move. Upon exiting the vehicle, the rear tire was tilted in at a 45 degree angle and the control arm was broken open and a 1.25 inch piece of the control arm was on the road. How was your safety or the safety of others put at risk? The suspension failed at low speed (~20 mph) and in little to no traffic, with no option to move the vehicle to a safer area. Had the failure occurred at any other time (higher speeds, heavier traffic), the danger to life would have been catastrophic. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem is evident in the broken component dangling from the under side of the vehicle. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The Tesla Service Center - Salem has inspected the issue and stated that they do not have the capability of fixing the issue and that the issue is due to a collision. My Insurance has assessed the issue and determined they will not cover the issue as there was no collision involved in the damage. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warnings, messages, or other symptoms prior to the suspension failure.

Filed Apr 16, 2024 · Steering, Suspension · 66,000 miles · IL

The contact owns a 2016 Tesla Model X. The contact stated while driving at various speeds, there was an abnormal squeaky and clunking sound coming from the front end of the vehicle. The vehicle was taken to the Tesla Service Center, where the front driver's side and the passenger's side front upper control arms links and bushings were replaced, and the four-wheel alignment was performed. Additionally, the contact stated while driving at various speeds, the steering wheel was significantly resistant. The vehicle was taken to the Tesla Service Center, where the intermediate lower steering column shaft was replaced. Additionally, the contact stated while driving 20-30 MPH and making a right turn, the steering wheel became significantly loose, causing the contact to lose steering control. Additionally, the wheels failed to respond as needed. The contact stated that the vehicle was perpendicular to oncoming traffic at the time of the failure. The contact parked the vehicle and had the vehicle towed to the Tesla Service Center, where it was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 66,000.

Filed Mar 11, 2023 · Seats, Steering · NY

The second tow captain rear seats are not bolted securely. The seats both rock forward and back. I brought it up to Tedla service and the representative came back with, The car is 6 years old. So does that mean Tesla Model X captain seats begin to fail after 6 years? The other issue is a steering issue. When I steer left or right I hear a clunking noise. It's not related to the control arm as it is a known issue. The odd thing is when it rains the noise goes away which I believe it may be related to a lubrication issue. When the vehicle dries up after a day or two the noise starts again.

Filed Jan 3, 2023 · Suspension, Wheels · MI

While pulling forward to straighten out car into parking/charging spot at less than 1mph at EVGo charger in front of Meijer store the front passenger wheel made loud clunk and would not move. Another motorist charging said he heard it and offered to help. I called Tesla roadside from car’s service screen and waited over half hour before being disconnected. The Tesla App provides NO applicable options for this scenario to report. I then called my extended warranty (X-care) roadside and after almost 4 hours obtained a tow to Tesla Service in Clarkston. Tesla now diagnosed that the FORE LINK ASSY, 1.00 RH(1041575-00-B) WASHER, NORDLOCK, 1.00 15.2X30.7X3.4(1033093- 00-A) NUT HF M14X1.50 [10] 1.00 ZNNI NL INSERT(1004358-00-C) need to be replaced. $400 parts and labor. Invoice attached. This luckily occurred with only me in the car, on 40 degree day and at the charger…I was nearly out of charge. I would have been stranded. And begged a lot of what if’s… The car had just been serviced by Tesla on 11/14/22-11/18/22. Invoice attached. Tesla replaced bolts in steering rack housing when I brought it in for a windshield replacement? Bottom line though this is too critical a failure during such a basic, low speed operation to be safe. I cannot trust that the fore link assembly won’t fail in future in same or different wheel. It felt like the car broke its own leg by merely taking a slow step forward. This should not be permissible. Thank you for your work.

Filed Jul 6, 2021 · Steering, Suspension · CA

While driving slowly, making parking maneuvers, I heard a clunk sound from the right front wheel. Afterwards, sometimes when I turned right, I can hear screeching sounds. After bringing the vehicle to the Dublin, CA Tesla Service Center, the initial inspection revealed a broken control arm. Repairs call for the replacement of both right and left FORE control arms. The repair estimate is attached below.

Filed Jun 30, 2021 · Suspension · TX

While backing into driveway at low speed ( $1100 for out of warranty repair. Seems bizarre that they acknowledged a defective part since 2017 but never replaced during any service visits and now will not replace because vehicle is out of warranty. Seems to be a very common issue, so why hasn't there been a recall?

Filed Apr 7, 2021 · Suspension · 38,000 miles · CA

While backing out of driveway we felt a clunk and heard grinding. We were on a local residential street. I let the car creep forward at no more than a walking pace and applied brakes. When the car was moving forward and brakes were applied an extremely loud grinding and groaning was heard. I had another person drive the car while I observed from the outside and observed the entire wheel shift when brakes were applied.

Filed Aug 7, 2020 · Suspension · 25,000 miles · AL

Clunk sound from front wheels at low speeds. . Tesla. Says it is the upper suspension arms - absurd for a car with 25k on it and not off-road also tesla blains the parts for the recall are not available with no estimation of the repair to be done for the open recall