2016 Tesla Model X: screen or infotainment failure

Filed Jan 31, 2023 · Driver assistance, Lights · 30,000 miles · CA

The contact owns a 2016 Tesla Model-X. The contact received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the center display intermittently turned blank while driving. Additionally, the contact stated that upon engaging the turn signals, there was no indication that the turn signals were engaged. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 30,000. Parts distribution disconnect.

Filed Aug 13, 2021 · Driver assistance, Lights · 70,000 miles · NC

The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.

Filed Feb 13, 2021 · Electrical · 52,000 miles · IL

I had blank screen and it turned out to be a memory card problem which was under recall. This was once fixed by tesla and this is second time it happened which I got fixed by tesla under recall.. After fixing the problem I persistently have the same problem where I am driving in screen goes blank all of a sudden. Subsequently a tesla symbol will appear which can last up to 5 to 10 minutes minimum. During this time I cannot use any electronic control like radio navigation temperature or a climate control etc.

Filed Feb 2, 2021 · Electrical, Lights · 67,000 miles · CA

Touch screen stayed off for more than 30 minuets on a 2 hour freeway drive with no control of the vehicles defroster, climate, navigation or audio controls. Touch screen does not always respond and glitches. Rear view camera does not always respond nor works immediately when in reverse and goes all black. Defrost would not work on freeway multiple times due to black non responsive screen. Rear driver seat sequels/squeaks a lot when sat in. Car often takes a minute or longer for the dashboard and touchscreen to turn on. Battery does not hold correlating charge to miles driven. Loud whirling/grinding when accelerating...

Filed Jan 23, 2021 · Electrical · 102,000 miles · IL

Display unit goes blank while driving and reboots on its own while driving. Unable to see the rear view camera during reversing the car as the display turns dark

Filed Jan 15, 2021 · Electrical, Visibility · 75,000 miles · NJ

The center display and sometimes even the main display black out during driving. Most times the system requires a reboot which can take a few minutes. During the time where the screen are not visible you have no control over headlights or the ability to defrost the windshield. In addition the camera which is displayed while driving is also unavailable. If the center screen goes black then you can't see how fast your going or if your park, drive or reverse.

Filed Nov 27, 2020 · CA

On saturday october 24. My touch screen when blank. For several hours with 1:20min while driving. Happened between 9am to noon. I won't be able to use any control beside driving . After I read an article online which mentioned tesla will fix it for free and scheduled a repair on nov12. They then cancelled my appointment by saying my problem caused by software glitch not hardware. Please see attached screenshot of their response on nov 14!

Filed Nov 17, 2020 · 65,000 miles · CA

The mcu (main graphical display) will lose all sound (loss of warning sounds, blinker sounds, loss of radio), freeze (requiring a manual reset/reboot, or take a long time to boot before the car will start. This happens frequently (many times a month for the last 6-9 months). It has been somewhat less often after a recent software up from tesla. One should not have to reboot their main display to return functionality while driving (driver distraction potential).

Filed Sep 23, 2020 · Electrical · 106,531 miles · VA

My touchscreen went black and systems became disabled (air control, autopilot, music, navigation). Within a week the readings on my phone app were not correct and it took some time for the power to engage the gears. My backup camera went dark. Finally, I could not put my car in gear and it had to be towed by a specialty towing service. Tesla tells me it is a software issue, but I think a memory chip has gone bad. I think this relates to an existing investigation on this issue by the federal safety agency.

Filed Sep 17, 2020 · Electrical · 30,302 miles · FL

May 2020 while my car was still under warranty I continually had issues with the main screen. Issues were reported to tesla who asserted it was the firmware. Tesla kept my car for over a week for repairs, then charged me $400 for new firmware. However within two months the issues began again, the screen going black and multiple errors. In august I was finally given another service appointment. This time they asserted it was the 12v battery (despite recently having that replaced in 2019). After replacing the 12v battery the problems with the mcu still persisted. It takes about 3wks to 1month to even get a service appointment. Now they are saying the issue is with the mcu which needs to be replaced. I do believe the issue was with the mcu all the time. I do believe tesla either misdiagnosed or knowingly did not resolve the issue. Now I am being asked to pay $2500 not including tax and labor to replace the entire mcu for problems which were initially reported while the car was under warranty. Further, tesla is now claiming they no longer have logs of diagnostics on my car when I requested to see the diagnostics that were previously run diagnosing my black screen althout the do agree my car has been continually brought in for a black screen and non-functioning system. Disabled screen functionality causes several other systems of the car not to work: regenerative braking disabled, autopilot disabled, driver and user settings, disabled, AC unit not functioning, stereo/radio capability disabled. Each day a different alarm or not would come on disabling another function while driving. Very dangerous and very unnerving, especially while transporting three young children. I have asked tesla for diagnostics logs on my car and hoping to receive and submit them as support for this complaint.

Filed Aug 5, 2020 · Electrical · 54,000 miles · NJ

While driving the car on july 31 at about 7pm, the center touchscreen went black and would not reset using tesla instructions. Vehicle was parked. The A/C and climate controls were therefore stuck in the on position with no recourse. All other functions handled by touchscreen were inoperative. Tesla roadside assistance was called on morning of aug 1 for oiptions, but reset protocols offerred did nothing to help solve the problem. Car taken in to tesla service center on aug 2, with inoperative mcu identified as the cause on aug 3. Repair cost estimated to be about $1500. I then found out the repair was out of warranty only because tesla had shortened the warranty by 2 years after I purchased the vehicle. If the warranty was as stated when the car was purchased, this repair would have been covered by tesla. Sorry, no useful pics or docs appy at this point, as repair has not yet been made.