2017 Tesla Model X: screen or infotainment failure

Filed Feb 3, 2023 · Acceleration, Driver assistance · TX

This issue most likely plagued our Model X during it's original factory warranty based on the class action, NTHSA inquiry, and NTHSA and Tesla recall for the same issue which affects Model X buil between 2016 and 201. These are the things we have personally experienced 12 times over our short ownership, 6 times these nearly caused accidents - this catastrophic malfunction has occurred (on average) once every 500 miles during our ownership: Primary driving instrument and safety info screen (small screen/driver dash screen) and larger infotainment screen BOTH: Freeze, “lock up” or “go blank” Turn black (an issue known by some drivers as “the black screen of death”) Fail to turn on Repeatedly reboot Display a “touchscreen unresponsive” message Stop working completely Otherwise malfunction These issues generally occurred at the worst possible times, most likely when the deficiently designed computer was over taxed (night, weather, traffic, cold - though it also occurred twice under basic conditions). Each time, it was absolutely disorienting and results in a hazard for driver, occupants, and people/property around the malfunctioning vehicle. Class action info - https://www.classaction.org/tesla-s-x-touchscreen-mcu-problems-lawsuits the federal safety agency investigation: the federal safety agency and Tesla Recall - https://www.classaction.org/media/tesla-touchscreen-recall-notice.pdf Tesla has failed to repair this issue over the past 6 months. I requested they repair, replace, or repurchase per my owner's rights. Tesla now refuses to repair and negligently states that I must pick up the faulty and unsafe vehicle. They are in breach of their warranty and recall obligations.

Filed Aug 15, 2022 · Electrical, Lights · PA

Headlights will not work. Due to the vehicle not having a method of turning on headlights without access to a properly working media control unit which happens to be of all touch screen functionality a blackout of the screen will cause the driver to have no other access to the headlights or other vital safety features. This issue has been ongoing with Tesla for a long period of time and it continuously put the occupants of the vehicle at risk for injury both severe or fatal. Repeatedly addressed this malfunction of the vehicle with the repair facility and it has failed to be corrected or repaired.

Filed Jul 8, 2022 · CA

Touchscreen turns off/goes blank while driving; lose air conditioning, rear view camera, etc. Dash Screen widgets/displays do not load and flashes between light gray and back to black while driving. I received a recall notice for the vehicle/touchscreen eMMC. I previously brought my vehicle in service in Nov, 2021 and received the vehicle back in Dec, 2021 and noticed no better functionality with the new 64gb part vs the old 8gb part. I later received a software update around February 2022 (software version 2021.24, about 12months after initial release). Immediately after that software update I began having the above issues with the Touchscreen and Dash screen. I called technical support over the phone and they said my vehicle was eligible for the recall (which I thought had been completed) and advised I make a service appointment for the eMMC recall.

Filed Mar 1, 2022 · Driver assistance · CA

Since installing the latest update (2021.24.48), my vehicle is suddenly experiencing: * frequent bogus forward collision warnings (several per day) * instrument cluster outages (black screen) * sudden autopilot shutdowns caused by center display communication failures (MCU) Other people with significantly different configurations (e.g. with the eMMC repair done, with autopilot hardware version 1, etc.) have experienced similar failures. This seems to be a very serious software regression that needs to be addressed immediately.

Filed Dec 13, 2021 · Driver assistance, Lights · 19,000 miles · IL

The contact owns a 2017 Tesla Model X. The contact stated that while driving at various speeds, the center display would inadvertently turn blank or reset on its own. The contact stated that the rear-view camera would inadvertently turn blank and the center display would take more than five minutes to reset while driving. The contact also stated that the audio sound of the vehicle would fail to work, including the turn signal beeping sound. The vehicle was taken to a Tesla service center who reset the software; however, the failure had been reoccurring while driving. The vehicle was taken to a second Tesla service center, Tesla (320 W Golf Rd, Schaumburg, IL 60195) several times and the software was reloaded; however, the failure persisted. The contact received a recall notification for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The vehicle was not repaired. The approximate failure mileage was 19,000. Parts distribution disconnect. Consumer stated it appears the chips are available, and Tesla has chosen to sell an upgrade rather than comply with the recall.

Filed May 10, 2021 · Lights, Visibility · 45,000 miles · PA

Tesla touchscreen functions become missing, screen goes blank, no rearview camera and the ability to turn on and off defroster settings and headlights become missing.

Filed Jan 22, 2021 · Electrical · 35,000 miles · CA

Mcu failed twice, resulting in black screen while in operation. No rear camera, no ventilation control. Tesla reports that I need to reset my trip counter every 2k miles to avoid this problem (see attached service report). This is a clear safety hazard.

Filed Jan 14, 2021 · Electrical, Lights · 35,000 miles · CA

The 17 inch screen keep going off while driving and unable to defrost windshield also HVAC doesn't work doing driving when this display 17 inch screen go blank this may be related to previous report on the 8 gb memory on the 17 inch screen displays gone bad my car had only 40,000 mile when this happened it's still under warranty but have asked tesla to help and they were not helping the car still under warranty

Filed Jan 13, 2021 · 58,200 miles · CA

Touchscreen turns blank. This touchscreen in tesla which is the primary source of many crucial controls in the car turned blank and unresponsive. It took about 15 minutes of driving with blank screen and repeated reset button presses to get the screen to work again. The problem has happened before and was more pronounced in cold weather conditions. Tesla claims to run a repair program to fix this problem. I booked an appointment with service center and they called me to inform that they will not perform the repair by replacing the mmc but will do a software reset of some kind and see if it goes away. Given the safety concern involved with touchscreen control going blank and they themselves running a program to repair, now refusing to repair is a potential hazard. I request the federal safety agency to compel tesla to make all necessary repair and reimburse owners.

Filed Jan 8, 2021 · Electrical, Fuel system · 77,000 miles · OH

The 17-inch touchscreen periodically goes blank or does not come on when car is started. This occurs randomly while car is stationary or in motion.

Filed Dec 31, 2020 · Driver assistance, Electrical · 21,280 miles · CA

Touch screen extremely sluggish, sometimes unresponsive during driving trip, losing many active safety features such as forward collision warning, side collision warning, rear view camera, active navigation leading to distractions from trying to use alternative hand phone navigation. Lost speedometer function while driving as shown on image below making driving unsafe. Image below showed driving on a city street while both control screens center and driver side became frozen leading to panicking distractions. Car often slow to boot up or wake up, taking several minutes, in order to be drivable. This situation may become unsafe in case of real emergency requiring to drive the vehicle immediately

Filed Dec 4, 2020 · Driver assistance, Electrical · 22,200 miles · CA

Touchscreen failure in either complete black screen or unresponsive during driving. In additional, partial function loss of the instruction panels in the mean time. This is happening once every few months that force me have to stopped on the road to reboot/deep rest the system. When its failed I loss view of rear camera, cannot operate HVAC (defogging) light, and loss of the parking assistant support. Furthermore I suspect this defects also renders my internal web browser unusable and covertly losing of navigation voice prompt. I aware the cause of this issue from the federal safety agency investigation ea-20-003. However, when contact tesla for this issue they simply refuse to fix the defects emmc citing I have to provide specific date and time of failure, which is unreasonable unless the driver is already aware the detail of this defects and taking specific note for the occurrence. However, I luckily made a note for the occurrence at the time, but tesla still refuse to replace the defects unit citing they loss the log of my incident. Then, they pushed a software upgrade simply defer the problem from happening. Furthermore, in this pandemic situation, many people are trying to avoid of going out as much as possible. My point is their defects already cause materialized damage to the emmc, which has a fixed lifespan for the cycle of writes. It should be required a recall for these defects device will failed sooner or later.