The contact owns a 2017 Tesla Model X. The contact stated that the message "Air Suspension" was displayed intermittently while driving. The vehicle was taken to the Tesla Service Center where it was diagnosed that no issues were found. The contact stated while her fiancé was pulling into a parking lot at 5 MPH with her in the front passenger’s side seat, the vehicle lunged forward and shut off inadvertently. The contact and her fiancé were unable to restart the vehicle, to turn on the hazard light. Additionally, they were unable to open the driver’s or passenger’s side doors. Additionally, the contact stated that the passengers occupying the second and third-row seats including her disabled father were also unable to open the rear doors. The contact stated that the vehicle was becoming increasingly hot. The contact and some of the passengers crawled to the rear seats and removed both the rear driver's side and the passenger's side door panels in order to access the emergency releases. The contact stated that one person pushed the rear door from the inside while another person was pulling the rear door from the outside and the door opened. The contact and the other passengers were able to exit the vehicle. The manufacturer was notified of the failure but was unable to access the computer system. The manufacturer advised the contact to tow the vehicle. The vehicle was towed to a Tesla Service Center where it was still being diagnosed. The vehicle was not repaired. The failure mileage was approximately 93,000.
2017 Tesla Model X: sudden unintended acceleration
5 of the 269 complaints about the 2017 Tesla Model X describe sudden unintended acceleration.
- owner complaints
- 5
- of this car's complaints
- 2%
- typical mileage
- 5,000
- recalls
- 0
Sudden unintended acceleration by model year
What owners say
I was slowly moving into a parking space in front of a supermarket when the car suddenly accelerated, hit the concrete parking space block in the front of the parking space, jumped the curb, and glanced off the corner of the supermarket building before turning 90 degrees and stopping. The entire incident literally took seconds. All the air bags deployed, and the insurance company has totaled the car. The accident was caught on the supermarket's surveillance cameras.
This is a complaint about the alarming number of instances of unintended sudden acceleration involving teslas. I believe the following is extremely relevant. ** this comment on the teslamotorsclub raises a very good point. Mark_t, 7 minutes ago I still think this all comes down to how much muscle memory you have to deal with... If you've been driving ice autos for years then you do all your low speed manoeuvres with your foot feathering the brake and your 'safety' reaction is to press hard on the break pedal. We all know how that ends if you forget you have creep off and you are in an EV with your foot on the 'go' pedal... :) same goes for any unexpected obstacle causing a sudden stop, inertia is likely to increase pedal pressure... Entirely safe if your foot is on the brake, but not if your foot is on the 'gas'... Luckyj, 2 minutes ago yeah, I'm with you on this. I've driven a manual all my life until I got a tesla. Sometimes I wish the significant braking that can come from regen would be restricted to when I actually press the brake. I think the "one pedal" concept is not good for most folks. Maybe even not good for anyone.*** please consider this. Concerned citizen.
My car had an unintended acceleration when I was trying to park in the parking lot of my office. The car accelerated, jumped the parking curb and hit another parked car. My car suffered substantial damage, air bags were deployed and I escaped with minor bruises. The car which was I collided with was parked and did not have any passengers in it. Nobody else was injured.
I was parking when I felt the vehicle suddenly accelerate and jump the curb, smashing through the front windows/door of a business.
Related recalls
No recalls on record for this model year.
Questions about the 2017 Tesla Model X sudden acceleration
Is sudden unintended acceleration a common problem on the 2017 Tesla Model X?
5 of 269 owner complaints about the 2017 Tesla Model X (2%) mention sudden unintended acceleration. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2017 Tesla Model X?
There is no recall or service bulletin for this area of the car on record.
Other symptoms on the 2017 Tesla Model X
Backup camera 22Screen failure 18Ball joint 14Grinding brakes 10Adaptive cruise 9Power steering loss 9Headlights 5Lane assist 5Wipers 5
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