2017 Tesla Model X: backup camera failure

Filed Aug 3, 2026 · MN

The main vertical display which shows rear view camera when car is in reverse is extremely slow. My rear view camera at times doesn’t show up until 15-20 seconds of putting the car in reverse and sometimes, the camera doesn’t even come up. This happens frequently on a weekly basis. I think the unit needs to be replaced for the camera and the entire car to be responsive. Now to answer your questions: 1. Yes it is available for inspection upon request 2. By the rear view camera not turning on the second the car is in reverse. This puts everyone’s safety at risk. 3. I have not gone anywhere to show it. It’s just a very slow computer, everything on it works very slow, needs replacement. 4. No it has not been. 5. No.

Filed Feb 1, 2025 · Driver assistance · TX

The rear camera freezes when backing up the car. The issue is noted in the latest model years but this issues applies to this model year as well. Please issue a safety recall. Thank you.

Filed Dec 20, 2024 · Driver assistance · CA

The rear camera failed as I tried to reverse into a parking spot. the whole system froze up and took over 20+ second to finally load happened twice in one day

Filed Jan 8, 2023 · Electrical, Visibility · CA

Tesla’s entire car function (rear view camera, windshield heating, rear defrost) is supported by the center screen system. In Gen1 model X it uses a Gen 1 computer. Over the last 4 months. The screen blanks out while driving. I can’t access car functions. This happens while driving so it’s super dangerous. Only way to resolve the issue is to press a few more UI buttons on the screen. This impairs all car functions. I’ve submitted this a couple times to Tesla now and they say that this is a software issue they have not been able to resolve and they’re asking me to pay $2000 to get their next generation center console. I’ve mentioned that this is a safety risk as this can happen while driving, which makes me take my eyes off the road to fix the problem on the center console. They don’t seem to care about it. This is happened to multiple drivers according to the technician I spoke to, and they have not solved the issue. I recorded my last service with Tesla, and I have proof of them speaking of this issue.

Filed Jul 8, 2022 · CA

Touchscreen turns off/goes blank while driving; lose air conditioning, rear view camera, etc. Dash Screen widgets/displays do not load and flashes between light gray and back to black while driving. I received a recall notice for the vehicle/touchscreen eMMC. I previously brought my vehicle in service in Nov, 2021 and received the vehicle back in Dec, 2021 and noticed no better functionality with the new 64gb part vs the old 8gb part. I later received a software update around February 2022 (software version 2021.24, about 12months after initial release). Immediately after that software update I began having the above issues with the Touchscreen and Dash screen. I called technical support over the phone and they said my vehicle was eligible for the recall (which I thought had been completed) and advised I make a service appointment for the eMMC recall.

Filed Mar 15, 2022 · Steering, Suspension · DC

Model X 100D makes noise during driving whenever I turned the steering wheel. Took it at Tesla service center for service and concurred the my concern and replaced front upper Arm. The suspension contributed to brand new tires to wear out quickly in less than a year. Driver and passengers windows fails to close after opening regularly, Map navigation and live traffic data does not work properly. During car in reverse, rear view camera blanks out. Tesla service center could duplicate my concern.

Filed Dec 8, 2021 · Driver assistance, Steering · 60,000 miles · OH

The contact owns a 2017 Tesla Model X. The contact received notification of the federal safety agency campaign number 21V035000(Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and while operating the vehicle the display screen which included the backup camera would randomly malfunction causing the screen to freeze or turn black. Additionally, while operating the vehicle the power steering assist had malfunctioned causing the steering wheel to become difficult to turn in either direction. The cause of the failure was not determined. The failure mileage was 60,000.

Filed May 10, 2021 · Lights, Visibility · 45,000 miles · PA

Tesla touchscreen functions become missing, screen goes blank, no rearview camera and the ability to turn on and off defroster settings and headlights become missing.

Filed Jan 22, 2021 · Electrical · 35,000 miles · CA

Mcu failed twice, resulting in black screen while in operation. No rear camera, no ventilation control. Tesla reports that I need to reset my trip counter every 2k miles to avoid this problem (see attached service report). This is a clear safety hazard.

Filed Jan 21, 2021 · Electrical · 39,000 miles · WA

The car has 2 displays, a dash display and an "infortainment" display. Both worked great when new. All vehicle status is displayed on them, and most vehicle controls are available only through them. Over time, they have become problematic. They will spontaneously reboot at any time (while parked in the garage, driving under varied conditions, etc) which can make them unavailable for up to 3 minutes, or even worse they will freeze displaying the wrong information until the driver notices and manually reboots them. For a while, this would happen roughly every 10 minutes while driving, and meant we could lose navigation while in an unfamiliar area, lose the backup camera, access to HVAC controls including defogger, etc. It is usually more of an annoyance, but with such frequency it is extremely annoying at best, and given the random timing it could be a safety issue as well. We have had 4 appointments to address this. They have made a couple of changes that have reduced the frequency of the problems. But they still occur, unless we completely stop using major features including navigation and teslacam. The fact that they largely disappear with some changes indicates that these are not due to the known emmc problems that are already under investigation. These are firmware bugs related to navigation, USB handling, processor overload due to new features, etc. Tesla claims they will be fixed, but cannot give us a date. This has been going on for about a year. We have this problem almost every time we drive the car more than just a few miles. Owners online indicate this is a common problem with model x and s built before march 2018 with the mcu1 computer. It is clear that tesla service technicians are familiar with the problems, as they are giving similar explanations to owners all over the country. Yet the firmware bugs are still not fixed.

Filed Jan 20, 2021 · Electrical · 15,000 miles · WA

I am the owner of a 201x tesla model x. The "center screen" in this car is central to the use of many safety functions of the car, such as the reverse camera, headlight controls, defroster controls, and turn signal chimes. The screen in my car has become highly unreliable, often locking up, rebooting, or failing to respond, causing the aforementioned functions to be unavailable. It is my observation that these functions worked well in the past when the vehicle was originally delivered, but have degraded over time as tesla has pushed software updates to my car. I have discussed this issue with tesla and am aware of the proposed the federal safety agency recall of the center screens due to a emmc flash wear out issue. Tesla has assured me that this is not the issue with my car, and has requested that I wait for future software updates to resolve these issues. However, it is my observation that software updates have continuously made this situation worse, and tesla has offered no specific date on which this will be resolved. This is unacceptable for safety functions of a vehicle. I request that you investigate the scale of tesla "mcu1" center screen issues beyond the emmc flash issue and work with tesla to make sure this is resolved quickly for the 150,000 owners of these vehicles.

Filed Jan 20, 2021 · Electrical · OH

My tesla screen is having the identical issues outlined in your request for recall. I've reached out to tesla 3 different times and they keep telling me to reset the screen. It last happened yesterday where my screen was completely blank for 15 minutes. Obviously I have 0 controls for heat or shutting my garage backup cameras etc. It's infuriating that they don't want to own up to a stupid screen in a car that cost over $80,000.