Hello, I have a 2024 Tesla Model Y (Fremont Build) that was purchased in early September 2014. On or around November 30th a software update "fried" the computer according to Tesla. The call the computer AP4... Anyway, they have no ability to fix the issue because of lack of parts. They make an appt for you and then keep cancelling it. I've had two so far that they cancelled because of not having parts. There are thousands of users on Reddit complaining about the same thing. My specific complaint, is this is a safety issue for the Model Y in particular because the mirrors and rear window are inadequate for this size of a car. Visibility to the sides and rear of the car are poor when compared to other vehicles. The rear window and rear view mirror are very small. You cannot see much out of it especially when backing up. Parking in a parking lot is very problematic and dangerous because that's where people are often walking around. The side view mirrors are better than the rear view, but the driver side mirror keeps self adjusting while driving and I have to keep messing with it which makes it unreliable for use. Tesla has been awful in keeping up. Please help!
2024 Tesla Model Y driver assistance complaints
Page 6 of 7: complaints 131 to 160 of 177, newest first, as owners wrote them.
All of the camera systems are not working (inlcuding the back-up camera), and navigation has failed as well. Followed all instructions on Telsa Manual and website, with no luck. Saftey features promised by the manufacturer don't work because of this. No warnings have appeared. I have scheduled service,at the soonest available time slot of December 27th, but I'm concerned about this happening with a brand new vehicle with on 2,015 miles on it and a 12-day wait doesn't seem acceptable for something that affects safety.
All the cameras for the Tesla Model Y has stopped working, without this lots of features stopped working including rear camera which is needed to reverse to charge the vehicle and anyware to park. All the collision warning systems including front and side stopped working. Wipers don't activate and figured to change to manual. Headlights always stay in highbeam. Looks like there are known issues and Tesla claims they don't have hardware to replace making us to not use the car for almost 30 days.
I took delivery on a 2025 Tesla Y on Oct 17. All cameras and gps stopped working on Nov 30, including the backup camera. Based on posts online, this problem is widespread but Tesla has not sent any notification. Tesla Service says the computer has to be replaced and there is a lengthy delay in getting the replacements. My appointment has been moved twice, from Dec 5 to Dec 9 and now to Jan 9. For months, many people will be driving without a backup camera in a car not designed for visibility. It’s a real safety issue and at a minimum tesla should warn current owners of the problem and stop delivering the cars that will likely be impacted. Instead, i have been unable to get any acknowledgement from Tesla that this is a known or widespread issue. They are also not making loaner cars available while waiting for the part to fix the problem. I’ve been told “it’s not a safety issue.”
The rear (reverse) camera and side cameras (ie lane change) do not function. The navigation does not function. The console touchscreen does not adapt to environment light level for safe viewing.
Unknown. Cameras don’t work, cruise control doesn’t work, gps doesn’t work. Internet says it’s ap4 computer shorted after recent update.
Cameras have stopped working completely. Unable to use rear collision warning capability. Additionally, lane departure capabilities are not working. Navigation is unavailable.
After latest Tesla software upgrade, all cameras and GPS stops working. All automatic functionalities of the car stops working without cameras, and it is really unsafe to drive, for example back up the car since the physical rear view mirror is very small, and car is naturally designed with those cameras to function properly.
All cameras stopped working. With this, all safety features are not working. I can’t see to back up at night. No collision avoidance, no lane departure warning, high beams don’t stay on, turn signal doesn’t stay on. It has been two weeks and Tesla has no fix. There was no warning, just noticed it one day as I was driving it and was very dangerous in dark snowy conditions. I called Tesla service immediately and they gave me an appointment for following week. Then next day I got message from them that there are a large number of vehicles having the issue and they said they don’t have a fix for it and moved my appt out 7 weeks. I have gotten no help from them and I told them I don’t feel safe driving the car. They have not provided another car.
The backup camera has failed. There is no image available. Additionally all of the ADAS systems are no longer working. I am not able to see nor hear any warning messages.
Cameras don’t work, lane keep don’t work, blind sport don’t work. Car is unsafe to drive.
All the Cameras on the vehicle were unavailable starting today (12/08), including the Rear view Camera. The vehicle was not drivable and no cruise control was working.
On Nov 23, 2023, I was reversing car from my driveway in the morning. Car started giving warnings with issue on all its cameras. While reversing car, it will give error that rear view camera not available. While giving left/ right turn signal, it is showing blank screen for that view. All other safety features like blind spot detection, lane assist are not working at all. I also started getting error message that emergency brake is not available. I have been contacting them for immediate repair/ provide loaner car from same date (11/23/2023). Earliest appointment date given is Dec 11, 2023. This is not acceptable at all. It is very dangerous to drive the car without those safety futures. I am also concerned on any other issues which it has not reported. I don't feel safe to drive the car.
All Cameras not working with latest Software update - told need new AP4 computer on 2024 model Y which is 2 months old. Tesla service advisor states - car is totally safe to drive with just mirrors till appointment in few weeks. No backup camera, navigation, battery life dying faster. It seems like a liability to me to drive this way and very negligent to me.
Vehicle cameras stopped working. Navigation stopped working. Screen also stopped working for a time. Was able to get it back on but it went off multiple times since. If I can't see the screen, I can't tell how fast I'm going to do anything else. Cameras control many of not all of the safety systems. So those are all inoperable. Issue is being reported across multiple forums all over the internet as "short in ap4 module."
The computer is not working which connects to the forward collision warning system, navigation, and all safety when it comes to driving. I am still waiting to hear back from Tesla about the problem and haven't had a resolution.
Components Failing - Reported as central computer. This made the vehicle turn signals and backup cameras fail as critical components. These two elements were/are completely non-functional. Additional less critical safety functions that have been disabled include blind spot monitoring and cameras, both forward and reverse emergency braking, and pedestrian alerts. My safety was put at-risk due to camera failures while driving and backing out of parking spaces. These vehicles are designed with poor and minimal visibility due to their cameras compensating for visibility shortcomings. You cannot adequately see proximity to other vehicles or pedestrians when cameras are not active. This particular impacts reversing when backing in and out of parking spots since the rear windshield is so small and poorly angled. Drivers have reported that the cameras for them are failing mid-drive leading them to not know where other vehicles were next to them and making unsafe lane changes thinking their warning systems were active. The vehicle component has NOT been inspected by anyone as there was thankfully no actually accident or incident due to the failure. Tesla has not inspected the vehicle due to NO availability for 3+ weeks and they will not consider human contact to expedite review. There are now 100s of community reports of the same defect on online communities all showing failures on same-day or within 24 hours of each other. There were no warnings prior to the failure. The symptoms simply stopped working. It required a phone call to Tesla support to even receive an accurate error code. Tesla is claiming a "short" in the main computer system of the vehicle. This occurred for myself and dozens of others all within several hours of each other in the early morning hours of Friday November 29th 2024. Suspicion is that that this was due to a software update from Tesla.
At night, on paved and well-painted rural roads, where there is no other sources of light, the pillar cameras incorrectly warn they are blocked or blinded. At the same time the Lane Departure Warning and Lane Keeping Assistance stop functioning without warning. On the image below I let the car drift over the line. As I crossed the line, the display should have highlighted the line in blue and there should have been a flashing warning at the top of the screen and an audible warning. None of those occurred. Since lane keeping assistance was enabled. It should have also steered the car back into the lane. I can regularly reproduce the issue. We don't understand why they are using the pillar cameras for this and not the forward cameras that can take advantage of the headlights. It is unsafe, especially since I am not warned of the system is not available.
All safety features and cameras on this vehicle are currently disabled. Specifically, the following functions are not operational: Forward and parking collision warnings, Blind spot warning, Lane departure and lane-keeping warnings, Rear cross-traffic warning, Self-driving capability, Adaptive cruise control, Navigation system, Location tracking, Sentry mode, Premium connectivity features, Reverse camera, Front and side cameras. Additionally: the headlights remain on continuously during daylight hours. The interior control panel screen and the side and rear mirror displays are stuck in night mode.
While driving between 50-55 mph the Tesla applied emergency breaking even though there was nothing in front of us and no risk of accident. The car went from 55 to about 5-10mph in the matter of a second. We are lucky no one was directly behind us or it would have led to a high speed rear end accident.
#Issue Description I experienced an issue with Tesla’s Full Self-Driving (FSD) system when a trailer hitch was attached to my vehicle. From what I observed, the FSD system appeared to detect the trailer hitch as an object in close proximity to the vehicle. This caused the vehicle to accelerate rapidly to the FSD maximum speed of 85 MPH, regardless of the road conditions or posted speed limits. This issue occurred when the lane markings were visible, but the hitch obstructed the rear camera’s view. On the FSD display, this obstruction was represented as a persistent “cloud” following the vehicle. I attempted to adjust the maximum speed limit manually to mitigate the acceleration, but this did not prevent the behavior. Each time I engaged FSD, the car would accelerate rapidly, even in situations where such high speeds were not appropriate for the road conditions. # Steps Taken to Resolve the Issue I covered the rear camera, which allowed FSD to function normally and prevented the rapid acceleration. The “cloud” visualization on the FSD display also disappeared once the camera was covered. # Trailer Mode Tesla offers a “Trailer Mode,” but I did not enable it since I was only using a hitch without towing a trailer. My understanding is that FSD does not operate in Trailer Mode. # Reference: This issue has been reported by other Tesla owners, as discussed here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I have had multiple incidents of “phantom braking” when using traffic aware cruise control and auto steer. It usually happens on one lane state highways with opposite direction traffic, sometimes with turns or hills. The vehicle has slammed on the brakes without warning, sometimes the warning tone also sounds. Each time there was absolutely no danger, nothing abnormal. On a couple occasions there was traffic behind me, and it must have scared them. They probably thought it was a hard brake check. If I wasn’t able to quickly over ride the braking with the accelerator it very easily could have caused an accident. On two occasions my pregnant wife was in the car and it scared her very much. I am personally afraid to use it now, knowing it’s going to slam on the brakes is nerve wracking and UNSAFE. Tesla does not seem to care about addressing the issue, rather putting all eggs in the “full self driving” basket instead of improving this very obvious safety defect. From reading online forums it seems to affect just about everyone. I’m hoping their engineers address it and they release a software update correcting it, but as mentioned above it doesn’t seem to be on their list of priorities; the problem has been happening for several years now and has resulted in at least one known fatality. Hopefully the federal safety agency can light a fire under them and have this scary safety defect addressed.
My car slammed on the brakes on the highway this morning at 75 mph. A box truck was following me but thankfully he didn't hit me. I was in what Tesla calls Traffic Aware Cruise Control (TACC) at the time and quickly brought the car out of TACC and hit the accelerator to get me back up to speed so I didn't pose a danger to other drivers on the highway. I dont know exactly how much my car slowed, but it was enough to throw me forward in my seat. There were no vehicles in front of me at the time. This was a classic example of "phantom braking", which is talked about a lot in the Tesla community. This is my 2nd report of phantom braking to the federal safety agency.
In a 90 mile drive I experience phantom breaking 4 different times. No car was in front of me, in fact nothing at all was in front of me when my car slammed on the brakes 4 separate times. One time there was a car somewhat close behind me. I also twice experienced audible warnings and flashing alarms to take control immediately of the car when my hands were on the wheel and I was already in control of the car, it was alarming and shocking to get these alarms while already in control and driving. I believe this car, as currently configured, can pose a danger to other drivers on the road.
I was driving on [XXX] across Kansas and my car suddenly braked hard. I was in cruise control when it occurred. I was not in automated driving mode as I don’t have that feature. This happen once before earlier this year on a two lane highway when a truck was coming toward me in the opposite lane. This time I was on a 4 lane highway with a large dividing median and there were no cars near me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While using adaptive cruise control the vehicle regularly decelerates for no reason and without warning "phantom braking". I experience this about once a week, but experienced it multiple times on a longer drive this weekend. The unexplained abrupt braking could result in being rear-ended by another vehicle.
On multiple ocassions when using adaptive cruise control the vehicles slams on the brakes without warning and for no reason and brings car to a near standstill in the middle of traffic unless I slam the accelerator down and fight the car. Engineers from Tesla inspected the vehicle and said everything was working normally, but it continues to malfunction and almost causes accidents with cars behind in traffic having to slam on their brakes as well.
I was driving on a street at the speed limit there were no cars in front of me and behind me thankfully the car just braked very hard suddenly for no reason and I lost complete control over the vehicle after the car came to a complete stop I was able to continue driving. Thankfully there were no cars behind me because if there were I don’t even want to imagine the accident I could’ve caused aside from this the breaking was so hard that my whole body hurts and I am afraid to drive the vehicle as I do not know when to expect this breaking since it can happen so suddenly at any time.
I was parking the Tesla Model Y at very low speed, when there was a sudden unintended acceleration. The car banged against the wall of a building and was severely damaged. My family - wife and two children were in the car.
I was driving and going about 50mph and there was no other car near me. Suddenly the car slammed on its brakes. Dropped to probably 10mph. My mom and I were both wearing seatbelts but our heads were thrown forward. My neck and shoulder are sore and stiff today now. There were dark skid marks in the road ahead of us and I believe the car saw those and broke because of them. If there had been a car behind us, we would have be rear ended. There were no warnings beforehand. When the car broke, lights flashed and there was also an alarm. The vehicle has not been inspected by police or manufacturer.
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