This is a complaint regarding a malfunction of the Tesla Full Self-Driving (FSD) feature, which resulted in damage to my vehicle and may potentially pose a significant safety risk to public. On 07/02/2024, my newly purchased Tesla [Model-Y 2024] was parked next to a pillar in a parking garage. After ensuring that the Full Self-Driving sign was on, I activated the FSD feature. However, as soon as the function was engaged, the vehicle instantly took off and made a right turn. This sudden and unexpected action caused the right side of the back passenger door to scrape against the iron guardrail on the pillar and caused damages to the right back passenger door and a portion of right back fender. This action happened so sudden that did not have the chance to react and take manual control. I contacted Tesla to report the issue and seek assistance, but after +4 weeks of contacting and restless following up with Tesla service teams, Tesla stated that the software was functioning properly and denied any responsibility for the malfunction, and they closed my case without offering any resolution or further investigation. Luckily, this incident happened in a confined parking garage. It could have resulted in more severe damage or injury had the circumstances been different. Additionally, Tesla's dismissal of the issue and refusal to accept responsibility is deeply concerning, especially about the reliability and safety of their Full Self-Driving technology. I sincerely request your office to investigate into this incident, and I hope you could advise any appropriate action to examine and address this issue. I attached a few photographs of where my vehicle was parked before the FSD was turned on, and the damages on both my vehicle and the guardrail at the time of the incident. I am more than happy to provide any further information or clarification. Thank you for your attention to this matter. I look forward to your guidance and assistance.
2024 Tesla Model Y driver assistance complaints
Page 7 of 7: complaints 161 to 177 of 177, newest first, as owners wrote them.
The contact owns a 2024 Tesla Model Y. The contact stated that while driving at an undisclosed speed with auto-polite activated, the vehicle suddenly pulled in the left direction across three lanes of traffic. As a result, the vehicle collided with the passenger-side front headlight and came to a complete stop in the roadway. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who was unable to diagnose the failure. The vehicle was not repaired. A police report was filed, and injuries were reported. The contact transported himself to his primary care doctor, who treated him for nondescript injuries to his neck, shoulders, right hand, and hips. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 9,000.
1st incidence: The car with full self driving mode self-changed to shoulder lane on [XXX] for unknown reason. I had to steer back to my lane to avoid hitting the FWY divider. 2nd incidence: with autosteer/cruise control mode, the car self changed to left lane, again I quickly guided the steering wheel back to my lane to correct the action and it caused a car accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The incident occurred on [XXX] at [XXX] PST in Sammamish WA, where my car (2024 Tesla Model Y) incorrectly enabled Automatic Emergency Braking , and unexpectedly applied brakes when I was traveling at 45 mph on an empty road. The sudden braking reduced the speed of my car to less than 15 mph in a span of 2 seconds and eventually brought the car to a halt . I strongly believe this was done in error due to a system malfunction, as there was no potential cause of a collision given there were no incoming vehicles or any vehicles ahead. There were also no pedestrians or any objects such as animals or wildlife on the road. One this incident occurred, an alert with code “APP_W050” appeared on the car screen. (photo attached). Due to this abrupt unexpected braking, It caused a significant treat to my safety, as I could have potentially lost control of the car and slid off the road into a ditch or another vehicle traveling behind me could have potentially collided with me in the rear end. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was on [XXX] heading towards Chicago and following the traffic. I started changing the line to pass the vehicle in front of me and suddenly my tesla completely lost control and started drifting to the sides. I released the accelerator right away but it made it even worse. It seems that acceleration continues to happen that’s what made car to drift. Eventually car slowed down and I was able to make it to my line. I don’t understand why line assistance didn’t work to keep the vehicle stable, why after releasing accelerator the vehicle continued to gain the speed. It was sunny day and dry road. No foreign objects on the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
During my trip, traveling at speeds ranging from ~30 to ~75mph my car suddenly and with no advance warning braked to a full stop, four separate times. I was not using cruise control or any driver assisted features. There were no obstacles in the road. I did not get in an accident because there were no other cars near me on the two different roads I traveled on.
This is my fifth Tesla, so i.am very familiar with the Self Driving feature which is mostly good. However, recently I got a Model Y and with in 24 hours I was rear-ended on the freeway! I had the car in Full Self Driving mode (FSD)! For some reason it just braked hard in the middle of my driving however, traffic was backing up. I injured my lower back and neck and I'm now having to go in for therapy and schedule a CAT scan. Luckily the person behind me was fine. After the incident I downloaded the zip disk which records incidences. The car had documented pre and post accident! But the actual incident there is no record... almost like it got wiped out!?!
My family and I were on [XXX] heading toward Sacramento when the Tesla Y suddenly braked. We were using autopilot and going around 70 mph. The car was trying to pull a full stop in the middle of the freeway! I quickly disengaged the autopilot and stepped on the pedal to speed back up. I'm guessing the Tesla saw a hazard on the road and put on the brakes. The problem is there were no hazards. Our safety was put at risk because we could've been reared, and it could've caused a pileup. Luckily, it was early Sunday, and there weren't a lot of cars on the road. We stopped using the autopilot immediately, so the problem has not been reproduced. We have an appointment with Tesla in four days. I will be reporting the incident to them. I'll ask for an inspection then. There were no warning lamps or other symptoms prior to the sudden braking. It was a very jarring experience. I have my kids in the back seats. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle would not stop and ran into the back of a friend. I am not safe in the vehicle as we were in a parking lot no way I could’ve reached top speed.
I was driving down the highway with my wife and baby at about 65 mph. I was using regular cruise control with no one in front of me when all of a sudden, the car braked extremely hard. Luckily, the car behind me was far enough back to switch lanes and pass me. If it was closer, this could have resulted in a highway accident. The car stopped braking maybe around 30 or 40 mph. I may have it recorded in the Tesla camera system since I pressed the save button approx 4 min after it happened. I also scheduled a service call with Tesla that will hopefully happen on may 7th
While using autopilot with beta self driving installed and stopped at a traffic light, left or right turn traffic signal turning green causes car to move into oncoming traffic (moves straight through intersection).
My wife and I purchased a model Y 2024 just a few weeks ago. We have had multiple experiences when using cruise control where the car inexplicably slows down rapidly when there are no vehicles in front of us decelerating.
While using Autopilot or Beta self-driving - when a Minimum Speed Limit sign is detected on [XXX] in Georgia, the system usually reduces to the speed of the vehicle to posted minimum speed (40 miles an hour) instead of maintaining current speed limit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving to work, using FSD, the autopilot steered me into the path of an overtaking vehicle moving at about 20 mph faster than my vehicle. By quickly taking over steering and speed control, I was able to avoid a collision. A couple miles further down the road, the car could not decide on which exit lane to use, and weaved between two possibilities, probably alarming and angering drivers behind me. Again, I had to take over control. Taking over speed and steering control was necessary two more times in my 25 minute trip, most of it on well-marked multi-lane highways. Of the four incidents, only one would have resulted in a serious high speed collision, had I not taken over very quickly. Having coached robotics competitions, and piloted aircraft with autopilot, it is my opinion that the FSD (SUPERVISED) software is at alpha stage in development (not yet up to beta stage, at which it could be safely released only to select skilled drivers, with suitable disclaimers and warnings) . At delivery, no introduction to the car's controls is provided, so customers are on their own regarding finding out, by trial and error and the occasional potentially lethal collision, how to safely drive the vehicle with FSD engaged. The manufacturer should be required to instruct all customers on the very high level of vigilance required to operate with FSD engaged.
Unknown. Drove car in front of garage. Car came to a full stop. About to put car into reverse from drive in order to back into the garage, when car suddenly accelerated forward. Turned wheel sharply to the left in order avoid hitting neighbors fences. Vehicle traveled in an arch and collided with a tree next to an fence and stopped.
We purchased a 2024 Tesla Model Y approximately one month ago. We have experienced multiple occurrences (10-15) when Traffic Adaptive Cruise Control was engaged. Our car suddenly braked for no apparent reason. Last night, while traveling at 65 mph, on a four lane major highway, it happened again, nearly causing a rear end collision. We are hesitant to use cruise control because this feature (T.A.C.C.) is built into cruise, no way to separate it. After researching online, we discovered this is not a new or unusual event and has been reported by hundreds if not thousands of Tesla owners, dating back at least 3-4 years (if not longer). There are no warnings prior to the event. The car suddenly slams on brakes in what seems to be a “panic stop.” We understand a record of these occurrences are recorded and available from Tesla at your request. We have registered a complaint with Tesla as well.
Car decelerated drastically to a low speed when driving on the highway using cruise control.
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