URGENT VEHICLE SAFETY COMPLAINT — SEVERE FRAME CORROSION AND REPORTED UNSAFE DRIVING CONDITION Submitted by: [XXX] Address: [XXX] Telephone: [XXX] Date: XXX Vehicle: 2014 Toyota FJ Cruiser VIN: [XXX] Purchased: XXX Selling dealership: Shaker Autoplex, Inc., [XXX] Mileage at purchase: 51,995 Reported mileage at inspection: 55,583 To the Office of Defects Investigation: I am reporting a major structural-safety concern involving my 2014 Toyota FJ Cruiser. An independent repair shop has identified severe frame corrosion and a substantial hole in the passenger-side frame, described the vehicle as unsafe to drive, and indicated that a full frame replacement would be necessary to make it roadworthy. I request prompt review of this condition and guidance on the steps necessary to prevent this vehicle from returning to road use without a qualified structural assessment and appropriate corrective action. Discovery of the structural damage I purchased this vehicle from Shaker Autoplex on XXX, for $27,450. Its clean appearance and relatively low recorded mileage were important factors in my decision. Before purchasing, I specifically asked the salesperson, who identified himself as “[XXX],” about the underbody. My recollection is that he described “some rust” as typical for a vehicle of its age. My earlier written notice records similar wording on the Buyers Guide. I was not informed that the frame had a substantial hole, that the vehicle might be unsafe, or that a frame replacement might be necessary. In XXX, I sought brake work. As described in my attached complaint, two repair shops declined to work on the vehicle because of its corrosion. Nonstop Auto Shop, located at [XXX], examined it on XXX. The shop’s assessment, describes the passenger-side frame as severe corrosion un safe to drive on road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The worst 2014 Toyota FJ Cruiser problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Body10
- Brakes4
- Fuel system4
- Steering4
- Suspension4
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Body10
- Brakes4
- Fuel system4
- Steering4
- Suspension4
- Electrical3
- Engine2
- Wheels2
- Airbags1
- Seat belts1
- Tires1
- Transmission1
Recalls 5
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
- Risk
- If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
- Remedy
- Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1‑888‑270‑9371 or Lexus customer service at 1‑800‑255‑3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
Recall number 20V012000 · Recall details
Steering
- What is wrong
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 FJ Cruiser vehicles manufactured August 7, 2013, to August 20, 2013. In the affected vehicles, the intermediate steering shaft which connects the steering wheel and the steering gear box may have an inadequate weld.
- Risk
- If the intermediate steering shaft weld fails, there would be a loss of steering control, increasing the risk of a vehicle crash.
- Remedy
- Toyota will notify owners, and dealers will replace the intermediate steering shaft, free of charge. The recall began on March 6, 2015. Owners may contact Toyota customer service at 1‑800‑331‑4331.
Recall number 15V081000 · Recall details
Equipment
- What is wrong
- Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2014-2015 Toyota 4Runner, Tacoma, FJ Cruiser, Land Cruiser, RAV4, Scion FRS, and XB vehicles. The affected vehicles may have accessories installed by SET, such as running boards or other items, that were incorrectly installed. The accessory attaching fasteners were not tightened with the proper torque, possibly causing the accessory to detach from the vehicle.
- Risk
- Accessories that detach from a vehicle may result in a vehicle crash and/or personal injury.
- Remedy
- SET will notify owners, and dealers will inspect and tighten the affected bolts, free of charge. The recall began February 23, 2015. Owners may contact SET customer service at 1‑866‑405‑4226. SET's number for this recall is SET-14B.
Recall number 14V828000 · Recall details
Suspension: front: control arm: lower ball joint
- What is wrong
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 FJ Cruiser vehicles equipped with an optional "Trail Teams Ultimate Edition" package, in which the front shock absorbers and springs were replaced at vehicle processing centers. In some of these vehicles the bolts which secure the front lower ball joint to the steering knuckle and/or the front suspension lower arm to the front cross member assemblies might have been tightened with insufficient torque when the front shock absorbers and springs were replaced during the installation process.
- Risk
- In this condition, one or both bolts could become loose during driving and fall out. If both bolts fall out from the front lower ball joint or the front suspension lower arm, these components could detach from the steering knuckle or the front cross members, causing a loss of steering control, which could increase the risk of a crash.
- Remedy
- Toyota will notify owners of vehicles with the optional package installed, and dealers will inspect the torque of the bolts. If the bolts are found to be loose, dealers will retighten them to the proper torque. For any missing bolts, dealers will install new ones. The recall began on November 7, 2014. Owners may contact toyota at 1‑800‑331‑4331.
Recall number 14V539000 · Recall details
Equipment: other: labels
- What is wrong
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2014 FJ Cruiser and Tacoma vehicles equipped with accessory wheels and tires installed by Toyota or dealers prior to the vehicle's first sale. The affected vehicles may list incorrect spare tire size and/or cold tire inflation information on the tire placard. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard No. 110, "Tire Selection and Rims for Passenger Cars."
- Risk
- If the spare tire is inflated to the incorrect pressure provided on the placard, tire failure may occur while it is being driven on, increasing the risk of a crash.
- Remedy
- For the involved vehicles, overlay stickers to correct the tire placard will either be mailed to owners or provided to dealers for placement over the incorrect information on the placard. The recall is expected to begin in September 2014. Owners may contact Toyota customer service at 1‑800‑331‑4331.
Recall number 14V475000 · Recall details
Technical service bulletins for the 2014 Toyota FJ Cruiser 197
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Condition in which a musty odor is present
- The air conditioning dye injection tool kit has been developed to aid in identifying the location of air...
- Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical...
- To prevent brake rotor rust from forming during transportation and storage, wheel film will be used...
- The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix...
- Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal...
- Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad...
- Condition in which a musty odor is present
- Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal...
- This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life...
2014 Toyota FJ Cruiser fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 4.0L 6‑cyl | RWD | 16 | 20 | 18 |
| 4.0L 6‑cyl | 4WD | 17 | 20 | 18 |
| 4.0L 6‑cyl | AWD | 15 | 18 | 16 |
What 2014 Toyota FJ Cruiser owners say
Most recent owner complaints, unedited.
Intermediate Steering Shaft Weld Failure: Recall concern. My car was built 7/25/2014. Recalls were initiated for FJ’s within the following date ranges 8/7/2013 - 8/20/2013 for this issue. My FJ has the same issue confirmed by three Toyota Dealership Service Departments. Revisiting the Recall Status is needed. Thank you for your attention.
The contact owns a 2014 Toyota FJ Cruiser. The contact stated that while cleaning underneath the vehicle, the contact discovered that the subframe was severely corroded. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer made aware of the failure and advised them contact to file a complaint with the federal safety agency Hotline. The failure mileage was approximately 120,000.
Mice or rats consume the soy-based wires. They consumed one of the fuel injection wires on my 2014 FJ. The Toyota dealership charged me $896 for the new connector that was located under the intake manifold.
Excessive frame rust causing safety issue with suspension and crash danger. Yes my vehicle is available for inspection. My safety as well as other drivers safety are put at risk if the suspension fails causing my vehicle to veer into on-coming traffic. The problem is on going and can be confirmed by a dealer or independent service. My vehicle has not been inspected by the manufacturer, but is available for inspection upon request. No warnings lamps. This is an undercarriage issue that is hidden by the tires and the body that sits on the frame.
Extensive rust in frame
Frame is severely rusting. We took to toyota dealer to get a loose skid plate attached, and mechanic told us that they had to remove it because "there was nothing left to attach to as the frame has rusted away. The frame, attachment points, supports, axles and suspension pieces are extremely rusty. We were advised by mechanic to dispose of the car because it would soon be undriveable. 98000 mile, 9 year old, babied, dealer maintained car.
Rear Body Mount rotted, frame very rusted and thin, could pose issue with structure. All the times bringing to dealer, nothing was mentioned regarding how bad the frame was.
Frame corrosion and complete frame failure. The area compromised affected the steering of the vehicle. Luckily, the failure was discovered before failure at Highway speeds . No warning of any kind prior to failure. The vehicle is currently at a Toyota dealership awaiting a complete frame replacement . Should the failure have occurred at Highway speed, this would have been a catastrophic event as the front end/ steering would have been dramatically affected
Notable frame rust and corrosion. Available for inspection upon request. Safety risk if any parts of frame are rusted through and vehicle has no structural support. Confirmed by independent service center. Inspected during each Toyota service, including one done in March 2021 prior to purchasing vehicle. Documentation does not mention frame/structural rust anywhere. Initial photographs of frame rust done prior to first oil change in July 2021. Was told it was just surface rust and could be "sanded down" and it would be good as new. No warning messages.
Compare the 2014 Toyota FJ Cruiser
Other model years
Questions about the 2014 Toyota FJ Cruiser
Is the 2014 Toyota FJ Cruiser reliable?
Owners have filed 31 complaints about the 2014 Toyota FJ Cruiser, close to a typical FJ Cruiser model year.
What is the 2014 Toyota FJ Cruiser year score?
The 2014 Toyota FJ Cruiser scores 72 out of 100 (average). The score compares it with the other model years of the Toyota FJ Cruiser: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2014 Toyota FJ Cruiser?
Body and structure, with 10 complaints. Next is brakes (4).
How many recalls does the 2014 Toyota FJ Cruiser have?
5 recalls, covering fuel system, gasoline, steering and equipment.
What year does the Toyota FJ Cruiser have the most body problems?
The Toyota FJ Cruiser model years with the most body complaints are 2007 (238 complaints), 2008 (42 complaints) and 2010 (14 complaints).
What gas mileage does the 2014 Toyota FJ Cruiser get?
Official estimates for the 2014 Toyota FJ Cruiser range from 16 to 18 mpg combined. The most efficient version (4.0L 6-cyl, RWD) gets 16 city and 20 highway.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2014 Toyota FJ Cruiser?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history