To the administrator of the federal safety agency: I received the undated airbag recall on toyota letterhead approximately 12-1-14. I took time off work, made an appointment on 12-15-14 with mossy toyota, 4555 mission bay dr., san diego, ca 92019. They said they did not have the part, only for gulf states. I returned on 1-9-15 to have my airbag disabled and the cya warning sign installed. Within a few days the same agency called to let me know toyota has suspended remedies. In feb. 2015 national news reports another recall for a replacement part I have yet not received. I called toyota corp. Office to get a 2 hour runaround, having me repeat my ownership and VIN#, with their main emphasis on me naming the original owner, no replacement parts in the future, not their problem, letter comes from dmv info. I bought the vehicle from mossy nissan 2/2006 and do not have the original owner information. I did learn my auto was built in texas so it is considered gulf state. My complaint is this: I have taken unpaid time off work to remedy a national recall. I am driving a car that I cannot carry family and friends safely. I have no remedy given by toyota. Please assist in the solution. Thank you, [xxx], registered owner for 9 years. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2005 Toyota Matrix airbags complaints
Page 4 of 5: complaints 71 to 100 of 103, newest first, as owners wrote them.
Tl* the contact owns a 2005 toyota matrix. The contact stated that the recall notice for the federal safety agency campaign number: 14v350000 (air bag system) was received in september of 2014. The vehicle was taken to the dealer and the front passenger side air bag was deactivated. The contact was informed that the parts needed to remedy the vehicle were not available and no estimated time for receiving the parts could be given. The manufacturer was not notified in reference to the delay. The contact had not experienced a failure.
Air bag panel light has been coming on and off. The model year is 2005,but the car was made possibly in 2004. The dealer refused to inspect without charge then telling me that recall is for not this model year. The brake, when the ABS is on in snow conditions, car take too long to stop,keeps kidding. Also engine revs without driver input when stopped or idling. Toyota dealer denied, to be their problem.
Tl-the contact owns a 2005 toyota matrix. The contact received notification of the federal safety agency campaign number: 14v350000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Djr
2005 toyota matrix safety recall front passenger airbag inflator malfunction. Cw the consumer was informed, the part was not available. The dealer disabled the air bag and placed a do not remove sign in the passenger seat. The consumer stated the dealer, did not get her permission, to disable the air bag. She was under the impression, the recall was going to be performed.
I received a recall notice from toyota stating that I need to have a safety recall remedy performed immediately. The issue is related to the possibility of the front passenger air bag malfunctioning. I called the toyota dealership close to me to schedule the repair. I called soon after receiving the letter. I was told by the dealership that they are waiting on the part to come in and they will call me when it becomes available. I have been waiting at least 3-weeks. This is a problem considering toyota said this needs to be fixed immediately. I have not had an accident due to this problem but just filled in the date above since I had to in order to submit this.
Tl* the contact owns a 2005 toyota matrix. The contact stated that the air bag warning illuminated continuously. The vehicle was taken to a dealer the for diagnostic testing. The air bag sensor was disabled, but light continued to illuminate. The VIN was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.
Tl* the contact owns a 2005 toyota matrix. While driving at an unknown speed, another vehicle crashed into the rear of the contact's vehicle. The air bags failed to deploy. A police report was filed. The contact sustained whiplash and the passenger sustained head injuries from hitting the windshield and whiplash, but no medical attention was required. The air bags were inspected by an independent mechanic who deemed the vehicle fit to drive. The air bag lights intermittently illuminated for both the passenger and driver side air bags. The manufacturer was not made aware of the failure. The failure mileage was 94,200. Updated 01/12/15*lj updated 6/3/2015
The airbag light comes on soon after starting and driving. It appears to come on when the clock quits working also.
Air bag (SRS) started going on and off intermittently, then clock went on and off intermittently. Now clock rarely comes on. The ignition must be turned on and off several times to get the air bag light to go off. The vehicle was taken to a toyota carmax dealer in laurel, md. The rep said there was probably something under the seat, and found an empty water bottle. When the car was turned on, the light was gone, and he pronounced the car fixed. Two days later it came on again and has continued to come on and off randomly. The item under the seat story is bogus and only works because the ignition is turned on and off, not because items are under the seat. This is an obvious safety issue that needs to be fixed by toyota. I am now reading many many other people have the same problem and toyota will not recognize the issue.
Driver-side air bag warning indicator is intermittent sometimes on , sometimes off. This seemed to start after the 3-yr warranty expired. Back then, I mentioned it to a dealer while in for a separate recall repair and the dealer suggested maybe I had stuff under or on the passenger side chair which could trigger the indicator. I never paid for them to check the car. Indicator goes on/off regardless of passenger/objects on the seat. Both front seats do not have stuff beneath them. More recently, clock illumination fades in and out, mostly out. This seemed to start no more than 3 yrs ago. Car has still has original airbags and clock. I'm afraid that my air bags won't deploy during an accident. I'm angry that my car wasn't included in the recent recalls.
The matrix began having various electrical problems, including engine warning lights turning off and on, airbag warnings, clock and headlights/brakelights turning off and on. We have brought it in to several mechanics for checks and various repairs, to no avail. Most recently, a dealer shop diagnosed that the ECM is likely failing, and in looking at the records from another dealer shop noticed that the ECM was on back order in 2011 to install a new one after a recall, but that a new one was never installed. However, my service records show that the first dealer shop told me (fraudulently?) that it was in fact installed. The car may not be safe to drive, but I have not been successful to this point in getting it repaired. The second shop informed me that the first dealer shop is responsible.
My vehicle is a 2005 toyota matrix xr. It has never been involved in a collision or impact in any way. At approx. 37000 miles, the SRS warning light activate and was diagnosed as a faulty spiral cable/clockspring. The spiral cable was replaced which did eliminate the SRS warning light. I now have 60500 miles on this vehicle and again the SRS light has activated, and has again been diagnosed with a faulty spiral cable, the repair cost has now been estimated by my local toyota dealer as $440.71, and they have confirmed that the SRS system will not function until the repair is made. I now have my 2 sons, new drivers, that use this car. I fear that even if I get this problem fixed, again, that it will again fail at some point while in use and put them at risk. I have owned many vehicles that have had SRS systems, but this is the only time I've ever had a problem, let alone a repeat problem, with a specific component. In my research, it sounds like many other toyota matrix and other toyota models in the same years of production are experiencing spiral cable/clockspring problems. This problem can effect the survivability of the occupants and truly concerns me. Thanks so much for considering my concerns.
The air bag warning light remains on while the car is on. I was told the air bag would not function properly while the warning light is on. The toyota dealer said the air bag wiring is shorting in the clock mechanism and clock parts need to be replaced for the air bag to work. Why do I need to fix the clock for this air bag to work?
Today toyota announced a recall for various models due to wearing of a spiral cable assembly in the steering wheel that connects to the driver's airbag module. For the matrix, the years are limited to 2009-10. I have a 2005 matrix, and a couple of years ago I had to spend hundreds of dollars to replace the spiral cable assembly due to wearing, so my complaint is that today's recall should be expanded to additional years.
Srs airbag light comes on and off intermittently. Clock also goes in and out. Was told the clock and the SRS system are linked, and that when the light is on the airbag may not deploy. From doing research this is a very common problem in this car, and it is dangerous. Toyota couldn't diagnose problem, suggested replacing clock assembly.
The airbag light is always on in the 2005 toyota matrix . This is due to the spiral cable malfunction and there is no recall for this issue from toyota. With this lights on the airbag wont get deployed if there is a front end collision and its a security issue.
Air bag spiral cable is damaged. After researching online, this seems to be a very common problem in toyota matrix, but no recall has been put into effect.
I already turned in an incident but did not get an e-mail or any reply back so am doing it again to make sure. My air bag light has been going on intermittently for 1.5 years. I was told by toyota that it would cost $180 to diagnose the problem and was never told that when my air bag light was on that my air bag would not go off. I recently found this out so had it checked out. Turns out it is a faulty clock. Toyota has the clock as an integral part of their air bags. I can't believe that they put my family at risk because of a clock. It cost me $560 to fix as well. There was never any assistance on toyota's part to assist me, lower the cost. My clock by the way works perfectly fine and it took them 1.5 hours to diagnose the problem.
Drivers side airbag warning light intermittently stays on since sept. 2012, but now stays on most of the time since august 2013. This light means the air bag will not deploy in a collision. Waiting for a recall letter from toyota. No recall yet for 2005 model and newer. This is also an issue with toyota matrix and corollas before 2005.
Airbag light drivers side stays on.
I was headed to work like I usually would m-f then out of no where the steering wheel had locked. This caused the car to loose control. The car all of a sudden was spinning around and eventually it flipped landing on its side. To top it off none of the air bags deployed! I was pulled out of the car my whole body aching, especially my arms. This was because I was holding on for dear life praying that I will come out of it alive. Luckily, no one was in the car but myself, but I know I do not need this to happen to me twice so I will no longer will purchase a toyota.
Tl* the contact owns a 2005 toyota matrix. The contact stated that the air bag warning light illuminated constantly. The vehicle was taken to the dealer, who stated that the electrical wiring for the air bags failed. The air bag control module for the supplement restraint also needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 99,000.
Airbag warning light sometimes comes on and stays on. If I stop the car and remove the cap from the gasoline tank for a minute, the replace the cap and restart the car, the airbag light goes off. Airbag light may remain off for many days. Airbag light has been intermittent in this fashion for past 10,000 miles. No one seems to know why gas tank pressure should affect airbag warning light sensor system, but it appears to do precisely that. Airbag has never been deployed no vehicle accident has occurred. However the numerous internet complaints about the airbag light coming on in the 2005 toyota matrix at about 80,000 miles suggests a design defect on the part of toyota. Local marin toyota dealership (in san rafael, calif.) advises that if there is a collision when the airbag light is on, the airbag will not deploy.
Clock is intermittent and air bag warning comes on frequently .. Heater control lights are also intermittent .. Have asked dealership to fix these items and they have not .. Gave up after the third attempt.
Air bag light came on repeatedly over a period of months. On 17mar2011 toyota dealer diagnosed two possible causes... Computer or clock assembly. Computer was replaced under extended warranty. Problem returned the next day. Clock was replaced on 30mar2011 under extended warranty. Problem seems to be solved as of 12jul2011.
Tl* the contact owns a 2005 toyota matrix. The contact stated that the air bag light was illuminated on the instrument panel on a consistent basis. The vehicle was inspected by an authorized dealer where they recoded the vehicle. The failure recurred a few days later. The vehicle was taken back to the authorized dealer where they were unable to diagnose the failure. The manufacturer was notified and advised the contact to take the vehicle back to the dealer. The vehicle was not repaired. The failure mileage was approximately 92,000. The VIN was unavailable.
I own a 2005 toyota matrix and my airbag sensor is on. I have talked to and read about this brand car and that year car all have the same complaint. Why has this never been recalled? I have taken it to a mechanic but he said this is a complaint that everyone with the matrix and the year 2005 have. You can find more about this by reading the internet under toyota matrix 2005. Thank you. Updated 05/12/11
2005 toyota matrix. Consumer states that the airbag system failed. *kb consumer sent in duplicate letter on 12/27/2010. *kb the consumer stated the air bag light would illuminate intermittently. The consumer stated he paid $ 114.19 to diagnose and fix the problem by recalibrating the air bag system. The problem returned a few days later. The consumer then paid $ 559.42 to replace the air bag sensor assembly. The problem returned weeks later. The last repair was in the amount in $ 352.36 for the clock spring assembly.
Tl*the contact owns 2005 toyota matrix with 33,000 miles. The contact stated that the air bag warning light keeps coming on. The failure had occurred for six months, which meant that the air bags were disabled. The vehicle was taken to the dealer who stated that the vehicles clock was the cause of the failure. The vehicle was repaired.
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