Tl* the contact owns a 2013 toyota prius. The contact received notification of the federal safety agency campaign number: 18v684000 (hybrid propulsion system). The contact called frederick chevrolet at 717‑406‑1727 (located at 1505 quentin rd, lebanon, pa 17042) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. *tt
2013 Toyota Prius fuel system complaints
Page 2 of 2: complaints 11 to 24 of 24, newest first, as owners wrote them.
Tl* the contact owns a 2013 toyota prius. The contact received notification of the federal safety agency campaign number: 18v684000 (hybrid propulsion system); however, the parts were not available. An unknown dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. The VIN was not available.
Car stalls out and won't accelerate
Tl* the contact owns a 2013 toyota prius. The contact received notification of the federal safety agency campaign number: 18v684000 (hybrid propulsion system). The dealer (toyota carlsbad, 5424 paseo del norte, carlsbad, ca 92008, 760‑537‑6700) was contacted and confirmed that the parts were not available for the recall remedy. The contact stated that a technician at the dealer did not know about the recall and stated that it was a software update. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 toyota prius. The contact stated that the manufacturer had not provided the remedy for the federal safety agency campaign number: 18v684000 (hybrid propulsion system) within a reasonable time frame. The dealer (dch wappingers falls toyota, 1349 u.s. 9, wappingers falls, ny 12590, (845) 206-0521) stated that the part was unavailable and did not know when it would arrive. The contact stated that the vehicle rode roughly, the battery warning indicator illuminated, and the vehicle stalled. The manufacturer was notified. The approximate failure mileage was 65,000. Vin tool confirms parts not available.
I put this car into service january 1, 2014. I drove 150,000 miles changing my oil religiously as recommended. I had never burned a drop of oil prior to this. Then all of a sudden I started burning a quart every 2000 miles. After looking at toyota forums this seems to be a common problem.
Engine warning light at start up came on with no degradation of operation. Car was taken to originating manufacture dealer for diagnosis. When car was purchased as certified pre-owned the sales rep upsold extended 3rd party warranty coverage that they said 'would cover everything including diagnosis labor fees.' when vehicle was diagnosed from dealer service dept they said it was faulty o2 sensor, caused 'by rodent damage to cable'. No validation or evidence of this was provided; cable/parts not presented for inspection to customer. Customer was told lack of sensor would result in reduced gas milage. Customer asked about safety of vehicle and was told vehicle was safe to drive without part repair. Customer asked if repair was covered under warranty and was told that it was not. Customer declined repair at that time; customer was forced to pay ~$150 labor charge for inspection. Customer returned at a late time to complete repair. Again no evidence of part failure was presented and repair cost ~$400 was forced to be paid. Customer then found extended warranty coverage documents and called them to ask why repair was not covered as program documentation and contract seemed to include coverage of this issue; provider noted that dealer did not call to authorize repair at no cost to customer and customer should submit paperwork to provider for review. Customer further researched on internet the issue and found multiple reports of faulty wiring and is concerned for safety of operation due to manufacture material flaws that allow animal damage to critical wiring of car.
The rented 2013 toyota prius with one passenger and the driver, pulled into a diagonal parking space in front of a strip mall store. Traveling at maybe 5 MPH to park, the car's brake pedal gave way and hit the floor flat, providing no braking at all. The car kept rolling toward the corner of the brick building. The car then suddenly surged ahead, smashing into the corner of the entry to the brick building at such a sudden force that the doors to the building were wedged shut. After emergency vehicle took the driver and passenger to the hospital, the policeman on the job, as well as the wrecker service that came to extract the vehicle, could not move the car because there were no brakes, as stated in the police report. The wrecker driver could not load the vehicle to tow using the car's power because there were no brakes. No airbags deployed, but the condition of the corner shows damage that a vehicle moving faster than 5 MPH would incur. The policeman came to the hospital to inform the driver that there indeed were no brakes on the car and the driver was not at fault - the vehicle's braking and acceleration systems had failed.
The dates I am not sure of it wouldn't let me continue with out putting in a date and the same for mileage and speed, I had my car updated by toyota they said it was a voluntary recall , exactly after the update I now get10-15 miles less a gallon and my vehicle hesitates on acceleration 1-3 seconds ,I have brought the car back 2 times and was told that they haven't heard of any complaints about problems after the update I left my car with them both times on a friday and picked up on a monday they said they recalibrated the computer the first time and it had better mileage until I filled up and reset the odometer and back to the less mileage again, 2nd time they said I needed a fuel system clean and another thing ,I did them both and nothing again no change (they said it might improve my miles some ). I have been on social network site prius chat etc. And others are experiencing the same thing and more I feel like im gettinga run around with them (toyota) it has cost me almost $500 to get no where, and the loss of miles is costly also I own a hybrid and feels like in driving a standard 4 cylinder, the acceleration delay started about a month ago im gonna bring it back for both problems and I expect to be told I need something else (tune up etc)that wont resolve my issue thank you
Tl* the contact owns a 2013 toyota prius. The contact stated that after the vehicle was serviced under the federal safety agency campaign number: 14v053000 (hybrid propulsion system) the vehicle stalled continuously. Both manufacturer and dealer have been made aware of the failure. The vehicle had not been repaired. The failure mileage was 11,436. Updated 8/19/14
Collision: a collision never occurred with any object, based on the physical location, where the vehicle came to rest. I enclose three (3) photographs showing the condition of the car, the two right tires blown out, and the car having ground to a haltfrom the weight of vehicle as it sharply veered right into (not onto) the right hand shoulder of 101. I lost control after hearing a bang,but no airbag deployed, further proving there was no collision. Location: the officer reported the location of the incident being at the intersection of 101 and 18th street (where there also is an overpass): however, after comparing my photographs and the unique geographic features in the photos to google maps, I was able to correctly identify the crash site about 15-20 meters past the 22nd street pedestrian overpass, where the highway grade is uphill curving left; & signs say to reduce speed to from 55 to 50 MPH approaching the top of potrero hill, near sf general hospital. There is no guard rail or sign posts to hit; only a soft shoulder (bordered by shrubbery) exists where I came to a halt: there was nothing (no objects) to collide with. (see attached) road condition: very narrow shoulder: maybe 5 feet. Pebbles rocks and dirt make up the shoulder, and slightly affected the car's direction,but primarily caused damage, pulling off the read bumper, scratching the body throughout, and causing the front right wheel to collapse like a beer can, after the front right, then the rear right tire blew out. I attempted to push the car, at my own risk from the right lane, but it felt as if all four brakes had seized, so I could not budge the vehicle so much as 1/10th of a millimeter, with all my weight and strength.
While driving the car--on numerous occasions--the dash lights all illuminate at once, followed by unresponsive controls for a few seconds. Then the dash lights go out (return to normal) and normal controls and acceleration return.
While driving on the freeway the car's dash lit up and the car's engine died and then restarted. The fuel quantity displayed, decreased by three bars before returning to it's normal--accurate--level. The car then drove normally and allowed me to get it into the driveway.
While slowing down for a red light the car's electronics made a beeping noise, all the dash lights came on, the gas gauge displayed a rapidly dropping quantity, then went back up to half full. A red triangle was displayed on the dash during this time. During this time, the car was completely disabled and unable to move and was sitting in the intersection. I tried multiple times to restart the car, the dash lights would come on, but the car wasn't actually running or responding to pedal inputs. After 7 minutes the car finally started back up and I was able to drive to the dealership. I left the car's engine running (EV mode while parked) and they hooked it up to the computer. They said everything was fine and they couldn't find anything wrong with it. This has happened before, and it happened again, two days after the dealership gave me my car back (they kept it that weekend).
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