I experienced sudden unintended acceleration. While I was making a right turn from the street to my driveway, my car suddenly accelerated on its own and hit the side of the house and the garage door, causing significant damage to the house and the front of my car. My street is uphill, so my car was almost stopped when I made a turn. My car suddenly lurched forward passing the upward incline to my driveway. The windshield cracked due to fallen bricks from my house. I heard the noise of sudden acceleration, and the next thing was my car hitting the house hard. I had my foot slightly on the brake. My chest hit the wheel due to the shock, but the airbag was not deployed. I experienced a mild concussion to my chest.
Toyota Prius windshield crack problems
48 of the 12,530 owner complaints about the Toyota Prius describe windshield cracks, most of them for the 2016 model year.
- owner complaints
- 48
- worst model year
- 2016
- typical repair cost reported
- $1,000
- typical mileage
- 17,658
By model year
Often reported together
Wipers 4Headlights 2No deployment 2Sudden acceleration 1Spongy pedal 1Jerking 1Collision warning 1
What owners say
The contact owned a 2012 Toyota Prius. The contact stated that while making a left turn at 10 MPH, another vehicle crashed into the vehicle and t-boned the front passenger's side door of the vehicle. The air bags did not deploy. There was no warning light illuminated. After the impact, the front windshield slowly cracked. A Police report was filed. The contact and her husband were transported by ambulance to the hospital. The contact suffered a fractured sternum, five fractured ribs, a crushed left wrist, and two fractured bones in the left ankle. The contact's husband had a fractured neck and five fractured ribs. The vehicle was towed to a tow yard and was declared a total loss by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
This happened about 3 weeks ago. I drove to work on local roads with no incidents of debris hitting windshield - no visible cracks. After my shift I spotted about a three foot crack in the middle of windshield leading down to passenger side. No warnings or symptoms of a problem. Although car is 2019, I have less than 16000 miles on it & most of my driving is highway & local roads. I’ve read that 2016-2017 Prius had this issue with lawsuit pending which also stated safety concerns over early warning detection system failing due to windshield cracks. Toyota (on phone) said it would cost 1200 to replace. I bought the extended warranty but it doesn’t cover the windshield. No inspection done except by coworkers.
Started vehicle in driveway to warm up for a minute. Sitting in vehicle with front defrost turned on medium fan, 75 degrees settings. After a few minutes, while still in park, I heard the windshield crack and noticed that a 12-18 inch crack appeared from the bottom middle part of the windshield.
At the beginning of this week, I was checking fluid levels and upon dropping my hood, I watched a crack in the windshield extend up from the base of the windshield. Then, while I was driving, I watched the crack extend and branch into a second crack. Upon further inspection, it appears cracking started under the windshield wiper and arched downward to the base of the windshield and another a new crack extend upward. I am the only person who drives this car. I do not park under a tree or anything that might fall on the windshield. I have not experienced any rocks hitting the windshield recently. I have not driven in the rain in several weeks. The only time the windshield wipers moved recently is when I cleaned my windshield over the weekend and lifted the wipers to reach underneath. Best as I can tell, the crack started due to the windshield wiper being picked up and let back down. This concerns me a great deal considering that is not a great amount of force.
Moments ago, I entered my 2016 Toyota Prius to find that my windshield had mysteriously cracked while parked over night. The crack was not present when I last drove the car last night. Based on some online research for windshield replacement cost, I've learned that Toyota was faced with a class action lawsuit regarding 2016-17 Toyota Prius containing defective windshields; in which these windshields are known to unexpectedly crack while parked or under ordinary driving conditions. Furthermore, my Toyota Prius is equipped with safety features (such as pre-collision system, lane departure alert with steering assist, automatic high beams and full-speed dynamic radar cruise control) that require a front camera to function properly. The cracked windshield now interferes with the camera's visibility, line of sight and perceived orientation, thus causing me to feel unsafe while driving the vehicle. I am filing this compliant because I am now faced with not only an unsafe vehicle to operate, but also the cost to fix a windshield that is known to be defective from Toyota.
Windshield cracked from bottom to top and across while sitting and there was no evidence of a rock or chip that would cause that. Air temp was about 95 degrees. No rain, no impact, car was sitting parked and not running.
My windshield cracked for no reason, while it was parked. This is the second crack I gotten on my windshield from owning it for 2 years. This is highly unusual, I don't drive my car very far, and it happened while it was parked.
My windshield has cracked twice without being struck by an object and without being near another vehicle. Both incidents occurred during normal highway driving. I was not speeding or driving recklessly. Both times required the replacement of the windshield as the crack quickly spread and affected a good portion of the windshield. I am requesting reimbursement for the cost of replacing the windshield (twice). The first incident occurred just a few days after purchase. The second incident occurred today, march 4, 2021.
For the second time in my ownership of this toyota 2016 prius, the windshield has cracked considerably due to tiny road debris making contact with it. I was driving along the highway when a small pebble from the road made contact with my windshield causing a crack which has grown in size and has snaked along my windshield considerably since the crack occurred earlier this week (7/13/2020). The total replacement of the windshield along with the calibration of the equipped ads camera system is very expensive, especially considering that this will be the second time that I must replace and re-calibrate. Although I would prefer to use a toyota dealership, it would be very difficult for me to do so as the estimated cost is over $1k. With the current state of global affairs, no glass repair companies in my vicinity offer any oem windshields and they are heavily inundated with clients so the earliest that I could get a replacement service would be at the end of this month. I fear that the crack may fully spread across the windshield and that the integrity of the windshield may give. As a healthcare worker, I cannot afford to not use my vehicle.
Related recalls
No recalls on record for this model year.
Questions about the Toyota Prius windshield crack
Which Toyota Prius years have windshield cracks problems?
The model years with the most reports are 2016 (22 complaints), 2017 (10 complaints) and 2018 (4 complaints).
How much does it cost to fix windshield cracks on the Toyota Prius?
Owners who mentioned a price put the repair at about $1,000 (median of 10 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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