We took our toyota rav4 to principle toyota for the suspension recall on 10/16/2019. Upon a tire inspection today (at a local tire store) it was indicated to us that principle toyota did not install the appropriate arms on the car. I am attaching a copy of the service record (which shows what appears to be the correct replacement parts) but that is not what was installed on our vehicle. I feel that this was done in retaliation because upon arriving for my pre-scheduled service appointment principal toyota staff said they did not have the parts or "special tool" to handle the recall. I am attaching an email I sent to principle toyota expressing my disgust on how the "recall" was being handled. Along with the email is the parts "supposedly" put on my vehicle. I am attaching documentation supporting our story.
2010 Toyota RAV4 suspension complaints
Page 2 of 5: complaints 11 to 40 of 101, newest first, as owners wrote them.
Installed rear lower suspension arms (non-adjustable rear toes) in 2014 per recall campaign #16v596000. Tire vendor said rear alignment was off in 2016 (when replacing new tires) and could not be adjusted or replaced with adjustable toe due to recall sticker. Dealer inspected toes 2016 and said specs are right and tire vendor does not have right specs. Since 2016 I have replaced 4 tires twice within 50,000 miles even though tires have longer 50,000 mile warranties. The tires have lasted less than half of their expected lifetime. In 2019, tire vendor said rear alignment is off again when replacing tires and can't be adjusted due to recall sticker. This suggests that the rear toes inserted in 2014 for safety recall created a new problem - poor alignment which causes premature wearing of tires. I'm requesting permission to replace non-adjustable rear toes with adjustable ones so that I don't have to keep prematurely replacing my tires.
Sometimes when I am pulling out or pulling in to park my car I hear this bang on my right rear side. Sometimes when I am turning left or right and the right rear tire gets most of the weight of the vehicle I hear the same hard bang. I took it to my mechanic and he rode with me and he heard it too. My mechanic thought it was the struts and replaced them, but that was not the problem. I still have this problem. Please help. My mechanic said that under the car in the rear there is a bar that has a stamp that indicates recall item.
Tl* the contact owns a 2010 toyota rav4. The contact stated that the vehicle was serviced per the federal safety agency campaign number: 16v596000 (suspension). The mechanic found that the vehicle was not affected by this recall, but it was repaired anyway at toyota of portland (55 ne broadway st, portland, or 97232, (503) 284-1105). At no cost. Toyota?s prescribed recall repair involves applying an epoxy to the adjustment nuts on the rear lower suspension arms (toyota part # 4871042020), per the instructions specified by toyota (safety recall ?csj?). In december 2018, a tire service center noted the contact?s rear wheels where out of alignment but that they could not perform an alignment due to the application of the epoxy ? Which seized the adjustment nuts in place. The contact is now unable to have a rear alignment performed. Contact returned the vehicle to the dealer, who stated that the suspension arms must be entirely replaced in order to realign the rear wheels ? With toyota insisting the recall work (applying epoxy) is performed again at contact?s expense. Contact was quoted $1050 by toyota dealership to perform the work. Prior to the recall, a rear alignment could be performed at the same dealership (or any independent mechanic) ? Utilizing the adjustment nuts ? For approximately $85. In summary, the contact believes toyota?s prescribed recall repair has introduced a safety issue due to removing the ability to have independent mechanic perform a rear alignment.*dt *jb
Toyota issued a safety recall g0v a few years ago that sealed the rear suspension arms with an epoxy. My rear alignment is out, and I cannot no longer adjust my rear suspension unless I replaced both rear suspension arms. Toyota says this is my own problem, and any repair associated with this safety recall has to come from my pocket. How can the safety recall lead to another problem? I am probably not the only one who has experienced this issue as I read several other folks who voiced their concerns online. Is there anything that the federal safety agency can do?
Tl* the contact owns a 2010 toyota rav4. The contact took the vehicle to an independent mechanic for a wheel alignment. When the mechanic placed the vehicle on the lift, it was noticed that the rear passenger side control arm was bolted and epoxied. The contact stated that the rear passenger side control arm was repaired on december 21, 2014 by toyota of morristown (169 ridgedale avenue, morristown, nj 07960) per the federal safety agency campaign number: 16v383000 (suspension). Immediately after the repairs were performed, the rear passenger tire started to wear unevenly and had to be replaced five times. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 100,000.
Rear toe allinemennt adjusters recall. The part is now being epoxied due to a toyota manufacturing flaw. Now the customers have to suffer the cost at $600.00 to have a simple allinement done on the rear of the car. The online car reviews from other customers are really pissed for being played suckers from toyota. There is a lot of loyal toyota customers going to drop toyota and go with honda. And after getting rid of these flawed cars to the open market and other people get to own flawed junk 'toyota's', their view will be the same as the current toyota owners. Then the snowball effect kicks in plus all the news about toyota's now being junk cars I'm sure will hurt the company where it should, in their bank accounts. I was a big loyal toyota owner for years, taking a lot of heat from my nascar friends for owning a toyota, wait till they hear about this, this will make their day and a I told you so will be next. Toyota has or had a chance to do it right and they are blowing it big time. 2006-2011 years have been recalled on the rav4, over 200,000 cars. At this number toyota will go down quick. I also have been through 2 sets of expensive tires due to this problem to find out it's a shoddy way for toyota to do business like this. We, the customer have been played off as stupid, I don't see it that way along with a lot of others. I hear honda's are still doing it right, if something don't happen soon, I will be finding it out myself. Oh I almost forgot, the tires now going bad way to soon is a safety issue and now very hard to afford the cost of operation for this vehicle, you think it's the shocks, they check good, shame on you toyota.
My complaint is about the rear suspension recall enacted in 2012. I had the recall performed at my local toyota dealer in 2014. Recently I purchased new tires at a firestone dealer and purchased a a lifetime alignment. When they performed the alignment for front and rear, both needed a little adjustment. I was informed that it could not be done and they can only adjust the front as the rear had a tag that states "only to be serviced by an authorized toyota dealer." furthermore, when toyota serviced the recall, they painted epoxy over the entire arm. Now this leaves for a very expensive fix. The recall solution made by toyota disabled the ability to adjust the toe in toe out function to align this vehicle properly. I called the toyota dealership and they told me the whole suspension needs to be redone with new parts and new kits costing 200 dollars plus labor. I believe this to be a engineering problem. The recall fix did not allow an adjustable arm and this will cause an uneven wear on my brand new tires. This is wrong and toyota feels they have no responsibility on this matter and is laying this blame on the national highway safety recalls. In my opinion another recall should be in order. People that own these vehicles should not have to pay expensive replacement charges to fix an already recalled rear suspension problem. With all the road hazards alignment problems happening all the time or anytime, an alignment is bound to occur. What can be done to get the manufactures to own up to the inadequacy of the recall solution they performed. P.s. Some of us consumers keep our cars for a lifetime of the vehicle. And I know toyota likes to brag about the longest lasting most dependable car on the road. I am one of those people that keep my cars maintained at I's maximum driving capacity.
Tl* the contact owns a 2010 toyota rav4. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (parkway toyota, 50 sylvan ave, englewood cliffs, nj 076320, (201) 944-3300) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was unable to confirm when the parts were to become available. The contact had not experienced a failure.
I have my rear tires wearing uneven. Took my vehicle to get an alignment but toyota has a sticker on it saying no one can adjust due to recall. Toyota apparently put apoxy on their suspension recall and now my car needs an alignment and no one can fix it. Toyota says for 850.00 they will fix it. Seriously, it only needs an alignment but because they did a horrible job in the first place I am unable to maintain my own car. They refuse to fix it without charging me. How can they get away with this. This is their fault
I am filing a complaint against butler toyota located at 9419 aronson dr., indianapolis, in 46240. This is the address of the service department. We have been calling them for two years to try and get the recalls taken care on our car. Each time we have called they say they do not have the parts in stock. I just tried to schedule an appointment with the service department again today and was given the same story.
Takata recall, my rear swerved as I moved right to avoid a head on collision, my chest hit the steering wheel so hard that I broke 6 ribs including my sternum because the airbags didn't deploy until after the impact , I also saw another recall that was announced 2 or 3 days after my accident which resulted in a total loss which was the rear suspension needed to be replaced because it could cause an accident I reported this to the federal safety agency and was given a reference number10937800, please keep me updated this is horrible that these people knowingly put faulty parts on a vehicle, I am still afraid to drive I felt my car shaking and blamed it on the roads, the wind, anything because I didn't want to believe someone would sell a vehicle knowing it was not safe
Recall service was not performed by authorized dealership as part of a scheduled service on multiple recalls. Neither the manufacturer nor dealership has contacted me for updated recall service. A verbal explanation for this lack of recall service is that a part is not available to complete this one recall service.
2006-2011 toyota rav4 rear lower suspension arm recall g0v I went in to have this recall performed for a 3rd time and walked out paying a bill of $1,585.92. This was a result of the recall put into place by toyota. What the recall does not address is the issue performing a rear-end alignment on the vehicles affected by this recall. A rear-end alignment will now consist of replacing the previously adjustable rear suspension arms made non-adjustable due to the epoxy applied for this recall, aligning the rear end and re-applying epoxy with parts. The cost of a rear-end alignment to the vehicle owner will now include the cost for replacing the rear suspension arms and the recall epoxy kit. This is the 'band-aid fix" for the design or design implementation flaw in the rear-end control arm that toyota has put in place. This is not acceptable. When I purchased the toyota rav4, the cost of a rear-end alignment was a fraction of the current cost with this "band-aid fix" in place. I feel that toyota is not taking responsibility for this design flaw and unfortunately is passing the added expense to their customers. I will be trading in my rav4 as soon as I can. I will not be replacing it with another toyota product because of this experience. It is sad to think that this is the third try to repair this issue and this is the best that toyota can come up with, by making the customer pay more for the pleasure of owning a supposedly reliable and low maintenance cost vehicle.
Heard a loud sound in the rear of the vehicle while driving down the road at about 30 MPH. Sound hear again while turning into my driveway. Later, while on the highway, the vehicle seemed to be swaying. Took the vehicle to the dealer for an inspection, which revealed that the rear sway bar links were loose and required replacement. One rear shock was leaking and both rear shocks needed replacement. I don't understand why sway bar link defect is not covered by the manufacturer since this is clearly a product defect with potentially serious safety consequences.
Tl* the contact owns a 2010 toyota rav4. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Glendale toyota of glendale, california was made aware of the recall and stated that the parts were unavailable. North hollywood toyota of north hollywood was made aware of the recall and stated that the parts were unavailable. In addition, the dealer refused to make a weekend appointment and stated that there were no parts available in southern california. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/24/17*lj the consumer stated the vehicle was repaired.
Tl* the contact owns a 2010 toyota rav4. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Miracle toyota dealer confirmed that the parts were not available for the recall remedy due to there being 1,000 parts on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 08/22/17*lj
Tl* the contact owns a 2010 toyota rav4. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The darcars toyota dealer confirmed that the parts were not available for the recall remedy due to the parts being on backorder. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The VIN was not provided. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated the vehicle was repaired.
Tl* the contact owns a 2010 toyota rav4. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2010 rav4 with only 28000 miles on it has had two recalls for rear suspension. The second one (g0v the federal safety agency 16v‑596) has yet to be performed as the parts are on backorder. This is a serious recall in my opinion and toyota needs to address the issue with more concern. I am having issues where the ride quality has diminished since the first recall was performed. Also, I have had new tires placed on the vehicle and am wanting the recall performed quickly in an effort to not accelerate tire wear from bad alignment. I also am concerned about the safety of this vehicle and limit my wife as to how far and fast she can drive it. It is her primary car.
Both rear stabilizer bar connector links snapped off toward the bottom of each link right above the threaded portion indicating that is a weak area. This was not due to rusting, the links just snapped off in the same location. I worked for another dealership in the same dealer group as a service manager and the staff there told me that this is a product problem and they had replaced at least 55 pair of these links. I called toyota customer service to request a goodwill repair authorization and the first question they asked me was if I had the vehicle serviced at the dealership. I said no because as a former technician, I do all my own vehicle maintenance. They said they could not help because of that. This involves a known product problem that they would have taken care of thru what all manufacturers call "hidden warranty" if I had allowed the dealer to service the vehicle. This is discriminatory and should have been taken care of more importantly because it is a safety issue affecting the suspension and vehicle handling. I noticed the problem last fall when the vehicle starting making a clunking noise in the rear and handled sloppy in the rear suspension. You have had a number of other reports as well on this specific problem.
Safety recall notice 16v‑596 regarding rear lower suspension arm (no.1) assemblies. We have been trying to get this recall repaired since the notice was sent out. To date toyota has been unable to supply the part to remedy this problem. I do not have the exact date of the recall but has been over three years. I am concerned that if the part fails, as noted in the recall, it could cause loss of control of the auto. Regarding this, who is responsible if an accident were to occur?
I received the recall notice in october. I called immediately for an appointment and was told that they did not have the parts. In january, they still didn't have the parts and so I called another dealer in the area - same thing, "parts are on back order." this is a significant recall - the 2nd one they have issued and it is 4 months now with no sign of being able to get it fixed. Can't wait for my wheels to fall off!!
2010 toyota rav 4. Consumer writes in regards to vehicle wheel alignment issues. *smd the consumer stated on december 19, 2016 she had her bald tires replaced with new tires. A wheel alignment diagnostic was part of the service. The diagnostic showed the vehicle needed an alignment, especially in the rear. The consumer gave the approval for the wheel alignment. However, the technician returned and said it couldn't be performed because of a bar that was in the rear of the vehicle that had no screwed to adjust it, and there was a sticker saying do not remove. He stated he could do the front, but it would not be correct, because the rear needed to be aligned as well. The consumer went to the dealer, who installed the bar as part of a recall. The dealer stated the vehicle was out of alignment and corporate would have to be informed as to see what the next step would be. The dealer informed the consumer, the alignment was $89.00. However, it would cost $59.00 to check it. The consumer was in disagreement with the $59 charge just to check. *jb
Tl* the contact owns a 2010 toyota rav4. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 04/19/17 *lj
There is a 3rd recall as of september 2016 for arm suspension arms to be replaced but 3 different dealerships do not have the parts to replace them. Problem needs to be corrected.
I took my 2010 toyota rav4 to be aligned today. I was told that the left rear wheel was out of alignment but could not be adjusted. That is, even though the tire was out of alignment, the serviceman said he could not make the adjustment. He said there was a note about not being about to adjust the alignment. My tires have been wearing unevenly. Apparently, I cannot have my car aligned. I would like the nhsta to look into solutions to the "un-alignable vehicle".
My rear car suspension was incased because it was recalled. Over 55 MPH was car would sway from side to side. I called toyota and was told my car was perfect. I took the car to two dealers who said at low speed the car performed well. The was a law suit in california that proved the car is defective after the recall. I missed the date because I did not research the web. I sold the car for less because I did not want a crash. I lost money on the car sale.
Tl* the contact owns a 2010 toyota rav4. The contact received notification of the federal safety agency campaign numbers: 16v596000 (suspension) and 15v577000 (visibility/wiper). The parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
When car is in reverse a loud squacking or sqealing also a clunking sound when brakes are applied in reverse. It is always in reverse when this almost metal on metals sound appears?
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