Toyota and Lexus vehicles equipped with fuel pumps and manufactured by dense international America and its affiliates contain a defective component. - settlement paper states this that I received in the mail, in which I am a class member of. I was driving my car roughly a year ago, when my car shut off in the middle of the road and would not turn back on period. Road side assistance had to come retrieve my car, and haul it to the dealership. Today I still have this faulty fuel pump in my car, that could shut off at any point in time while I'm driving down the road.
2020 Toyota RAV4 fuel system complaints
Page 2 of 4: complaints 11 to 40 of 90, newest first, as owners wrote them.
Before purchasing this car (used, certified) I asked the salesman if the 2020 RAV4 Hybrid had the fuel filling issue I had read about in the 2019. He said he'd never heard of it; I told him it was all over the internet and he said "oh, that's for earlier models." So I bought the car. Immediately had issue where I can't get more than 10.5 gallons of gas in the tank when fuel light is on and DTE is 20 or less. The advertised fuel capacity is 14.5. I have a long daily commute and bought this car for the range. I asked the dealer again and they provided me with Toyota's chart that shows 2.5 gallons of "reserve" at the bottom and another 1-2 for "air" at the top of the tank. Yes, Toyota thinks you can fuel their cars with air. I then called Toyota HQ and they said the fuel tank on this car was already taken care of as part of their customer support bulletin. They said it was still under warrantee and should be replaced again — "fixed properly." Dealer still refuses to take care of this issue, telling me now that the 2.5 gallons of "reserve" on the bottom is "unusable." As a woman who commutes long distances daily on rural roads, this frightens me. What if I run out of fuel because I think that I've got 2.5 gallons of "reserve" to make it to the next open gas station — only to run out of gas on a cold, dark winter's night? As dramatic as I am being, the point is that not only is this is a potential safety issue, it's also absolute fraud on Toyotas part — a car advertised as having a 14.5 gallon/572 mile range takes only 10.4 gallons with a 425 mile range.
We are not able to fill the gas tanks up on our vehicles to full published capacity of 14g. Lucky to get 10g. This limits the vehicle’s driving range.
Toyota emphatically advertises that its 2020 RAV4 hybrids come equipped with a 14.5-gallon gas tank that can hit a 580-mile driving range. The cars suffer from the apparent fuel tank issue that harms both the environment and the benefit of the cars’ electric power. The RAV4 hybrids not only fail to comply with federal and state gas tank regulations, which prohibit the sale of vehicles that cannot fill 90 percent or within two gallons of their nominal gas tank capacity, but suffer from substantially reduced driving range. The fuel tank defect poses an environmental and safety hazard in that drivers are left to guess how much gas they have left and effectively encouraged to top off their fuel tanks in order to fill up as much as possible,
My car’s distance to empty never goes above 420 miles, despite a visit to the Lexington MA Toyota dealership with this complaint. Published range is about 580 miles. The dealership reset values in the car, but this did not make any difference, and at no point during my ownership of the car (which was bought new) has the range on the dashboard when the tank is full exceeded 430 miles.
Fuel gauge not property working and giving inadequate fuel amounts left in tank. At 1/2 of tank it's misrepresentation of actual fuel left that can lead to being stranded.
Toyota is selling rav4 hybrid 2020 with defective gas tank. They advertise a 14 gallon tank and only 9-10 gallons fill it. Toyota knows about the problem and they are still selling vehicles to the public.
Fuel tank capacity when the car was bought new was 9.3 gallons between low fuel light to refuel click at gas pump. After fuel tank capacity after fuel tank and pump replacement is 11.3 gallons. This is between when the low fuel indication asserts to when refueling clicks at the gas station. This is still well below the advertised fuel capacity of 14.5 gallons. A software reset was done, but the fuel capacity did not change. This causes us to refuel more often than expected since the advertised range of 500 miles on a tank of gas can not be achieved. Had we known of this issue when we bought the car, we would either not have bought the car or paid less. Toyota is still selling these cars without warning customers of the false advertisement.
The mileage I am getting is far below the stated rating on the sticker. I am averaging about 33.5 mpg in mixed driving whereas the stated rating is 41 mpg overall. It's not even close. The tank was recently replaced because you could not fill the tank. Extremely disappointed in the mileage which was the main purpose of buying this vehicle. Something needs to be done.
On february 6, 2021 in atlanta ga, the vehicle, while in motion at around 30mph, displayed a 'hybrid system malfunction' warning and began beeping and trembling. The warning said that the car must be stopped within 0.9 miles but lasted far less than that, fully losing any effect of the accelerator pedal mid-traffic. The vehicle coasted into a parking lot on momentum and was stopped with a final warning that braking power was reduced. Had this very situation occurred on an interstate, it easily could have been fatal to my wife, who was driving at the time, and to our unborn child. The vehicle is 9 months old, was purchased new, and has around 15,000 miles.
Toyota states the rav4 hybrid has a 14.5 gal gas tank. When gas gauge showed 27 mi left, I was only able to put 11.8 gal in tank. Dealer told me to just assume I had more gas left. This was after they had repaired the recall on the tank approved by toyota. No way to know how far I could go. The recall didn't work
Fuel-tank capacity is listed at 14.5 gallons the tank won't accept more than 9 or 10 gallons.
Vehicle gas tank will not fill to capacity.. I am stoping at gas stations all the time because I am flying through gas ..and it's a hybrid ..won't fill more than 9 or 10 gals .. The vehicle has no range for a hybrid which is the exact opposite of what they say when they're trying to sell you one.. Had I known I would be at a gas station every 3 day's with a hybrid I would have never bought it
When I fill my gas tank, it does not show full. I bought this SUV 4/17/2020. Also, burns through gas quickly. I seem to go get gas often as it quickly burns through half a tank, then stays there for a while then quickly down to 1/4 tank. I was sent from toyota that they knew this is a problem but don't know how to fix. Now when I call them, they tell me they know nothing about this problem. Yet in their letter said do not top off and do not wait until the fuel light or will run out of gas.
The 14.5-gallon gas tank in my 2020 toyota rav4 hybrid has a defect that prevents the tank from being filled to capacity. This defect not only fails to comply with federal and state gas tank regulations, which prohibit the sale of vehicles that cannot fill 90 percent or within two gallons of their nominal gas tank capacity, but suffer from a substantially reduced driving range. The fuel tank defect prevents me from getting anywhere near the vehicles' advertised 550-plus-mile range (I average 400-425 gallons a tank), which was a major selling point and for which I paid a premium price for; this happens at every interval I have to fill up on gas. I feel this is a safety hazard as well, I may run out of fuel which may result in an accident or leave me stranded on the side of a busy or deserted road and with a ny winter, it is just not safe to be stranded in the countryside when it is freezing cold outside. Running out of fuel may also damage my vehicles fuel system too! The owner's manual warns that if my vehicle runs out of fuel or the fuel is too low, the hybrid system may not be able to start.
The fuel tank is rated at 14.6 gal but the most I have been able to get out is 11 gal. The issue is consistent across every fueling periods and after taking it to the service center twice, the issue has not been fixed and the response has been that the fuel tank has no issues. I have shown the proofs to the service center and yet they deny claims.
I purchased my brand new 2020 rav4 hybrid on 7/1/2020 and was told the car is in perfect condition without any issue. Started with 2nd tank of gas fill up, I notice the meter reading is not correct. When I drove the car away on 7/1/2020, the reading show something like "520 miles to empty". With the 2nd tank fill up, the reading changed to "480 miles to empty". When comes to the 4th tank fill up, the read is now showing "410 miles to empty". Also, based on the car specifications, the tank size is 14.5 gal, but I can only fill up around 10 gallons of gas, the tank would be full. I brought the car to the toyota dealer where I purchased it today. I was just told they need to replace the fuel tank along with some other parts on the almost brand new car. This is not right. Toyota sold the car with major issue to me and without disclose the information at the time of the sale. The issue was long exist before I purchase the car after googled the issue online. They should have disclosed the faulty issue of the car at the time of the purchase.
Fuel tank does not fill completely and shows inaccurate reading on the driver console
When the empty light on the gas tank of my toyota rav4 hybrid le turns on, I am only able to fill the tank with 10.5 gallons. Toyota specs states that the fuel tank should have a 14.5 gallon capacity, and when the empty light turns on, there should be 2.3 gallons left of fuel in the tank. I have communicated this to toyota headquarters and to roseville toyota in california, but they state that my VIN number is not within the list of affected cars, and they refuse to check on the issue to confirm my complaint and add my VIN to any program or support they might have.
The gas tank is rated at 14.5 gallons. I have not been able to get more than 10 gallons of gas at fill up once I have gone 30 miles after I have 0 miles remaining to fill up. I can not go anywhere near 580 miles as toyota has stated. I do get around 43 mpg driving in city traffic only.
Refueling allows only around 10 gal. Before the pump automatically shuts off. This causes significant (100+ miles) reduction in possible mileage compared to reported dte from toyota, and does not match the 14.5 gal. Fuel capacity reported.
Vehicle's fuel tank is listed by toyota company as 14.5 gallon capacity and, in reality, this tank's shape only allows it to fill to approximately 9 gallons. Additionally, the fuel gauges "miles to empty" does not appear to read the amount correctly. I have almost run out of fuel on the highway as a result of the vehicle's improper reading. The actual gas in the tank was much lower than the vehicle itself told me. The range is advertised by the manufacturer at approximately 500 miles when in reality it appears to be under 300 miles depending on driving conditions.
Refueling from empty allows only around 10 gal. Before the pump automatically shuts off. This causes significant (100+ miles) reduction in possible mileage compared to reported dte from toyota, and does not match the 14.5 gal. Fuel capacity reported.
Can not fill fuel tank to full. Only about 11 gallons when it should be at 14.5. Can not get mileage told it should get
Fuel gauge does not correctly show volume in the gas tank. When gauge reads empty and light comes on only 9-10 gallons of fuel will completely fill the tank. Supposedly capacity is 14.5 gallons.
Gas tank will not fill within two gallons of capacity and gas gauge does not accurately reflect fuel remaining.
So I knew before buying this car that it had a defective fuel tank design. The shape of the tank doesn't allow for the fuel vapor to circulate properly which in turn makes the fuel wand think the the tank is full when it really isn't even close. That being said, I told myself if I noticed this defect, that I would submit this report because it's the only way toyota is going to fix it for later customers. This isn't a safety issue so I fully expect to never see a recall out of this and all of us are just going to have to deal with it. The first sign that I received a defective fuel tank was when my first tank of gas only got me 400 miles. This vehicle, if filled completely should get you at least 500 to 530 miles on mixed driving. So I pulled into the station and sure enough, the fuel handle stopped at 12 gallons. That's with about a gallon in the tank already so really about 11. I then proceeded to fill the tank the rest of the way at about 1/4 gallon increments and after 10 minutes, I finally got it to 14.5. Not topped off at all, just to the top of the tank + or - a quarter gallon. So again, my reason for posting this is not that I'm mad or surprised this happened, it's just simply to do my part in trying to get toyota to do right by their customers and fix this issue. This problem continues to puts a small but still annoying black mark on an otherwise amazing vehicle.
I have been having an issue with the gas tank of my 2020 toyota rav4 hybrid le. The tank can never be filled to it's full capacity of 14.5 gallons. I can only add 9 or sometimes 10 gallons and the gas tank gauge shows only 3/4 of the tank filled affecting the mpg and the range of the vehicle.
The vehicle is hesitating, jerking when coming to a slow stop and when giving it gas. When putting gas in the car the pump automatically shut off. When I turned the car back on it showed that the tank was only 3/4 full. I put more gas again and the gas tank overflowed.
Fuel gauge/fuel tank problem. Tank holds 14.5 gallons, but automatic shut-off allows only 10 gallons. Fuel gauge then shows "full." displays and fuel-low warnings come on after about 400 miles, with fuel gauge showing "empty."
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