I have a 2004 sienna le that has always been garage kept and very well taken care of. The dash on the driver, center and passenger side above the airbag has been cracking for sometime now and what once started as a small crack, is now a spiderweb of cracks that extends over the entire passenger side of the dash. When searching on the internet for a used dash I came across the following thread: http://www.automotiveforums.com/t959673-discuss2004_sienna_cracked_dashboard.html and discovered this is not an isolated incident, that it has, in fact, occurred in many 04 sienna's. I, along with many others feel this is a safety hazard due to what would happen to the already cracked dash if the airbag were to deploy. I have also emailed toyota with a complaint as well. Because of the number of incidents, I believe toyota should issue a recall. I need a new dash, and because it's obviously a manufacturer's defect.
2004 Toyota Sienna body complaints
Page 9 of 33: complaints 221 to 250 of 962, newest first, as owners wrote them.
Driver's side door with loud popping noise with every opening and closing and jar of the door with these noises.
The problem is with our front drivers door. It started out closing on my leg and squeaking. Since my driveway is on a slight hill, I attributed it to this. I never received the warranty enhancement? Regarding this or I would have known these were due to a defect with the car door hinge welding and we would have brought it in for repairs. Since then, the door started to make a very loud clicking and squeaking noise. Toyota??s repair, as I have read, was to replace the door completely. It said that re-welding would not hold. When asking about repairing it at the walnut creek dealership, I was told to bring it to a welding place. I called toyota corporate several times. Case #[xxx]-I spoke with [xxx] when asking her why we never received this notice, she stated that ??she could not guarantee that one was mailed to us. I asked her how we were supposed to know that this was a problem and her response was that if I always brought my car to the toyota dealership that I could rely on them to diagnose the problem. First, toyota should fix it under the warranty since they never notified me and second, shouldn't a door be on properly for safety? Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Our 2004 sienna van was at the dealership for a repair under warranty enhancement. In the past, the door had closed on my child numerous times due to a defect. After that the door did not close at all unless we went out of our van and pushed up on it as it was closing. A mechanic at toyota pointed out to me chipped paint above the door which we were told indicated that the door was sagging due to the hinge not being strong enough to hold the door properly & that the hinge needed to be replaced. When our van was in for the recent enhanced warranty repair, we were told that all of the repair was covered except the hinge, which costs us $224.05. We were told the hinge needed to be replaced or we would continue to have the door go out on us.!this is the cause of the problem according to several toyota maintenance techs, but they are charging customers to pay for something that should be part of the warranty. In addition, on our invoice it stated that our passenger sliding door the cables are also fraid and the hinge has play. When asking why they did not do the warranty enhancement on this door, we were told that because the door is not totally non-functioning, they will not repair it even thought they stated the parts are bad! We questioned both toyota walnut creek and toyota corporate (case # [xxx] and several other case #'s) several times each and got no help from either! Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Door check broken on drivers side door. I am told this requires the door to be replaced at a cost of $2,000. As a result, I have an unsafe situation since I had to remove the door check.
On multiple occasions we have had issues with our passenger side power sliding door not working/ stuck. On the first occurrence it was stuck "open" posing a hazard if we had our children in the car or were stranded on the hwy. On the second most recent occurrence the door was stuck closed and would not open at all. Very inconvenient.
The van's passenger rear door cable frayed causing the door to be inoperable and unable to open. This is a definite safety hazard since my 4 year child rides in the back of the vehicle. Evidently there was an "extended warranty" issued just last month but conveniently enough my van falls within the year range but just outside of the mileage threshold for coverage.
Tl* the contact owns a 2004 toyota sienna. The contact was driving 15 MPH when the rear passenger door opened independently. The contact closed the door and the door remained shut until later recurring. The contact called the dealer and was advised that there were no recalls for the vehicle. The vehicle was not repaired. The manufacturer was notified and informed the contact take the vehicle to the dealer for inspection. The failure mileage was 110,000. The VIN was not available.
I have a 2004 sienna xle limited that has always been garage kept and very well taken care of. The dash on the passenger side above the airbag has been cracking for sometime now and what once started as a small crack, is now a spiderweb of cracks that extends over the entire passenger side of the dash. When searching on the internet for a used dash I came across the following thread: http://www.automotiveforums.com/t959673-discuss2004_sienna_cracked_dashboard.html and discovered this is not an isolated incident, that it has, in fact, occurred in many 04 sienna's. I, along with many others feel this is a safety hazard due to what would happen to the already cracked dash if the airbag were to deploy. I have called toyota and registered a complaint and was assigned case #: 1207232487. I have also emailed toyota with a complaint as well. Because of the number of incidents, I believe toyota should issue a recall. I need a new dash, and because it's obviously a manufacturer's defect.
In fall 2010 the passenger side rear sliding door in my 2004 toyota sienna, which is automatic, began not opening and not closing when the "automatic" button was pushed or when the handle was pulled which automatically triggers the motor to start. I figured it was the motor going bad so I turned it off and began using it manually. I took it into a toyota dealership in january 2011. I was told it would cost $80 for a diagnostic test which I couldn't afford at the time. He said depending on what they found a new motor and cable could run anywhere between $500 and $1800. He then told me that sometimes dirt gets built up in the track of the door which can make it hard for the motor to open/close and he showed me how to wash it out. I did but it didn't help. I continued to use it manually. In the spring of 2011 the door got jammed part way open. I could not get it to open or close. After looking at the door myself I noticed a bolt on the back of the door where the cable runs looked loose and when I finally got the door to shut, I watched the cable and saw that it was not working as it should. I took it to a mechanic who replaced the bolt, this mechanic said that the motor was working fine. It was a cable issue. I decided to stop using the door completely because I was worried the cable would break or it would ruin the motor. On march 13, 2012 while we were in another city a friend unknowingly opened the door and it got stuck open again. It was stuck open about 6 inches. We were stuck in another city with no way to get home. I have since found countless reports online about this issue in 2004-2007 toyota siennas. Why isn't there a recall? Clearly this is a safety issue. What if there was a car accident/fire and we could not escape because that door would not open -- I have 3 kids in carseats still. Or a child accidentally opens the door while its moving and it gets stuck.
Driver side sliding door is broken. Dealer says weld is broken requiring complete door replacement at a cost of $2000. The driver door was replaced years ago under a recall because it too had a broken weld. *tr this sliding door problem is not an isolated issue. The dealers are well aware of the problem on these vans.
Letter from senator schumer on behalf of constituent re a reimbursement issue with 2004 toyota sienna (dot/I# s 2012 187) *tgw on august 9, 2009, the spare tire cable had to be replaced due to corrosion. In the spring of 2011, toyota issued a safety recall. Their notice stated if you have previously paid for the repair, submit the bill and reimbursement consideration would be given. On october 19, 2011, toyota requested four additional documents. On feb 8, 2012, the consumer was denied reimbursement, because he was unable to provide the credit card statement that was used to pay for the repair. *jb updated 08/28/12. *jb updated 10/25/12.
Power sliding door cable broke. Confirmed with toyota dealer that breaking cable caused power door motor to fail. Toyota has warranty enhancement to cover cable, but will not cover motor.
Passenger door makes noise (hinges) and toyota don't cover it. I did received a notice from toyota that they cover 120k mileage / 9 years for sliding door problem not for driver door. The dealer is asking me about $2,500 to change the door. It's not fair. Toyota need to fix their problem!!!
Purchased this vehicle certified used in 2007 with approx. 6 months left on the 3 year warranty... This vehicle has fog lights, daytime running lights, and xenon headlights/high beams. Of these eight settings (left and right) only one does not work -- the right side regular beam headlight. The r/s high beam works fine. R/s headlight was intermittent from date of purchase. Appeared to be a simple electrical connection failure as headlight would come back on after a slight strike of the headlight unit. Also noticed unit would accumulate condensation after rains. Eventually light started going out more often and staying on for less time. By december the light would not come on at all. Scheduled a service visit with oil change but could not stay long enough to fully solve the problem. Came back in january for full evaluation. After an entire day of troubleshooting, the technician brought me back to show me that the headlight bulb worked in the left side unit fine. Also, the right side unit worked on the left side while the left side unit showed malfunction on the right side -- indicating both the units worked fine, but problem was another section (the ballast?). Toyota suggested replacing the whole unit (despite the fact that they proved to me that it worked) at a price of $1000 plus labor (since it was no longer under warranty). I declined the obviously ridiculous suggestion and took it home to try my own troubleshooting. I discovered I could get the light to come on by pulling tight the wire dedicated to the r/s xenon bulb straight back from the unit. This caused the light to come on and stay on often, though not always, similar to the time it was purchased. However, after the very first heavy rain, the headlight unit had extensive condensation inside the plexiglass and the light never worked again.
The passenger side automatic sliding door opening mechanism does not properly open the door. Pushing the open button produces a whirring noise of the door motor and a single jerky response of the door, but not an actual opening of the door. The happens in the both open and close positions. With the inside handle cover removed, I could see that pushing the open button did not actuate the latch fully. "manually assisting" by pulling the handle (both inside and out) did manage to actuate the door opening mechanism.
Driver side door started making load popping and creaking noises when opening and closing. Brought the van to the dealer for service and was told that the welds inside the door were broken. Service manager informed me that it was a manufacturing defect and recommended I call toyota customer service. Toyota admitted it was due to a defect but since I was out of warranty they would do nothing to fix it. Doors should last for the lifetime of a car and don't break from normal wear and tear. Toyota had extended the warranty for the doors but my car is still past that period. By extending the warranty toyota has already admitted that the doors are defective. Just because it took mine 8 years to break, they are telling me that I need to spend over $2000 to replace the door. Toyota should be forced to repair these doors. No reasonable consumer would buy a vehicle with the knowledge that a basic, yet hugely expensive part, such as a door could likely break irreparably in the normal lifetime of a car. This is not one of the expensive automatic sliding doors (although those also seem to break). This is the basic driver side door like the ones that have been put in cars for the last hundred years. Toyota needs to address this problem for their customers.
Toyota sienna automatic sliding door failed. The door is unable to be opened even in manual mode. Used the key fob and the cable just snapped. This is a design flaw and a serious safety issue as my children need to climb over seats to exit through the only door that works as my babies car seat was in that spot. In an emergency this is a serious hazard and is just waiting for disaster to happen.
Tl* the contact owns a 2004 toyota sienna. While parked, the contact noticed a clicking sound when opening the front driver side door. The vehicle was taken to the dealer for diagnostics. The technician stated the driver side door check mounting panel weld spot would have to be replaced. The contact began to notice a clicking sound when opening the front passenger side door as well.the vehicle was not repaired. The approximate failure mileage was 112,000.
The cable on my passenger side sliding door broke, rendering my door inoperable. It will open 8 inches at most, which prevented me access to my child's car seat. I inquired with toyota after learning online that there has been a warranty extension for this problem, since it seems that it has been a pervasive issue with the siennas. The dealership informed me that the limit for the warranty extension is 9 years or 120,000 miles. Since my car has 130,000 miles (I bought it used in 2011 with 123,000 miles), I do not qualify for the warranty extension. The estimate provided to me was $1500 to repair it. If the other door's cable snaps, which seems likely given the plethora of personal accounts of this problem you'll find with a google search, it will cost another $1500. I cannot afford $1500 to fix one door, much less a double when the other door cable goes. This is a safety issue. Although it will not open, my door closed just fine. I understand there are many others who are not as lucky and get stuck away from home with a sliding door that will not close. Toyota has acknowledged that there is a big problem with these vans, as evidenced by the warranty extension for this issue. Why are they being allowed to limit the fixing of this safety issue to only vehicles under a certain mileage?
Tl* the contact owns 2004 toyota sienna. The contact stated that the driver side door failed and when opening or closing the door, there was a loud grinding noise, followed by a loud pop. In addition, the door was extremely hard to push open or close. The contact stated that she sprained her left leg while attempting to open the door. The vehicle was taken to the dealer who advised that the door well was fractured and the entire door would need to be replaced. There were no recalls or for the failure. The manufacturer was notified of the issue who offered no assistance. The failure mileage was 55,500.
Door check assembly welds broke. This is a known toyota problem which was supposed to be covered under tsb nv003-007. However, toyota has limited their fixing of this problem by a mileage and years cap. Many original owners like myself are now left holding the bag. Toyota has rejected my request to have this factory defect fixed at their cost. The ntsb should investigate this factory defect problem in 2004 through 2006 toyota siennas and help the consumer get the relief they deserve for repairing the defect. I am not sure but believe that in some cases the toyota tsb repair could not be done and entire doors were replaced. Please at least help us original out. Thanks
Cable on sienna driver side power sliding door frayed and broke. Door is now stuck closed. Passenger side sliding door is now grinding and I am afraid the same thing will happen. This should be a recall due to the cost and number of issues!
Tl* the contact owns a 2004 toyota sienna. The contact noticed that the passenger side sliding door was malfunctioning due to the henge failing. The vehicle had not been diagnosed and had not repaired. The current and failure mielages were 92,000.
On march 13, 2012, the driver's side sliding door was seriously stuck in the open position. It would start to close, but then pop back. It would not close in manual mode either. Since then, it's happened one additional time. Eventually, we were able to forcefully shut the door. Today, may 17, 2012, the dealer (tansky toyota in columbus, ohio) inspected the door but didn't do anything because it wasn't symptomatic at the time of my appointment. I'm left hoping that the door will get stuck again (and when I'm near the dealer) before the new limited warranty extension (a toyota customer support program) expires for my vehicle. Given the safety issues, I suggest a forced recall to best protect the owners for the life of the car.
Tail gate dropped without warning falling 4 times and striking operator on head. Item was recalled in 2008 and toyota is failing to make the repair under the recall. This recall should cover this incident as it is still the same problem and is dangerous. The fix was not performed properly otherwise the safety would work and the tail gait would not drop onto the operators head.
Passenger side sliding power door became difficult to pull closed. Occasionally stuck in closed position such that someone outside has to let passenger out. Power sliding not working, must be pulled manually. Taken initially to my regular mechanic at 99598 miles, have documentation. Told to go to toyota. I waited until I needed oil change and another recall done to go last week at 109639 miles, van age = 9 years and 13 days. I am told the actuator, cable, and latch need replacing and that there is a known defect, with toyota extending warranty to 120,000 miles or 9 years. Toyota will not cover my car under this warranty because it is 13 days past, though under the mileage limit, even though I have documentation of the problem from 7 months ago. Cost of parts $1167, labor $1069. Unaffordable. Corporate office said they would cover parts as a "goodwill gesture" but do not care that my door has been malfunctioning for a long time and I have documentation to this effect, and this warranty extension wasn't even available until this month, to my knowledge. The danger from this problem is that the door can become stuck in the closed position. If this happened after a bad car accident or fire, young occupants could become trapped. However toyota is not willing to address this known defect and prefers to accept this risk. There are countless complaints of sienna sliding doors becoming stuck at all ages of vehicle. The 2004 sienna was the first model year of a new design and has suffered a much higher than usual number of recalls. Toyota should simply recall and repair their sliding doors rather than risk their customer's lives.
Drivers door popping sound. Bracket lever for door stop mounting plate broken loose. Dealer referred me to auto body shop. Advised need for new door: welding the plate back on has not proven successful. It just breaks off again. Cost over $3000. Dealer said toyota extended warranty to 5 years or 100,000 miles. I was not advised and am now outside those limits. Another toyota boondoggle/cover-up along with their surging acceleration; and more..
I have a 2004 toyota sienna xle. Late last year, both of my power sliding doors broke within a week of each other. The cable that operates the doors frayed and snapped apart. I was able to force the doors closed but have not been able to open them since. My kids have had to climb thru the front seats until we could figure out how to fix them. I talked to my local toyota dealership and was told to fix them the cost of the parts only would be $1200 a door. This cost included a new motor and cable because toyota does not replace just the cable. I believe this cable issue should of been upgraded to a recall many years ago and is very discomforting to us who are loyal toyota drivers. We as drivers have paid $30k+ for our vehicles and believe that we should not have to deal with this type of problem on a feature that we paid for as an upgrade to the original package. This is a wide spread problem nationwide from what I have read on several websites and blogs and includes several different year models from what I understand. Thank you for allowing me to share my story and I look forward to hearing about this issue in the near future.
The right sliding door became stuck about half open. It took about 30 minutes to get door to move while standing outside in the cold and my three small children inside asking that I close the door. Took vehicle to local mechanic and they contacted toyota dealer who advised that the door motor/cable assembly would need to be replaced. After doing some research it appears that this is a known safety problem that is not being addressed either with a recall or voluntary safety "recall" by toyota.
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