Tl* the contact owns a 2014 toyota sienna. When the contact attempted to open the vehicle's sliding doors, both the driver and passenger doors failed to open. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 16v858000 (structure); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,886. Vin tool confirms parts not available.
2014 Toyota Sienna body complaints
Page 3 of 3: complaints 41 to 44 of 44, newest first, as owners wrote them.
Tl* the contact owns a 2014 toyota sienna. The contact stated that the door ajar sensor illuminated. The sensor was replaced by the dealer, but the failure continued. The dealer and manufacturer were unable to provide a repair solution. The VIN and failure mileage were not available.
Closed driver sliding door with inside button. Went into grocery store. Came back out and sliding door was wide open. Tried to shut door with fob and it gets about 3/4 closed, stops, then opens again. Had to shut manually. Took car to toyota motorcars in mayfield heights, ohio. While parked in the service department, service advisor george madison tried to close it three times with same result. He had a technician look at it. Says door works fine for technician so there is nothing he can do. George, a toyota service advisor, witnessed the door fail but would not even try to find out what is wrong. I am still under manufacturer warranty. Toyota's sienna sliding doors are well-known to have problems.
This complaint is in reference to the federal safety agency campaign id 08v244000. The power rear liftgate struts on my 2004 toyota sienna will no longer support the gate, and it has closed on someone standing underneath it several times. I went to a toyota dealer to repair the problem, and the dealer quoted a very high repair price (approximately $500), and did not mention that there was a service campaign for this issue. I contacted toyota on march 19, 2015 using the toll free number listed in the service campaign listed on the federal safety agency campaign id number. Toyota informed me that this was not a recall situation, but a voluntary toyota service campaign, and that the period for the free repair ended in 2010. There is no end date for the service campaign listed in the federal safety agency campaign notes. No resolution was provided by toyota, other than to go to the dealer to have the liftgate struts replaced, and that I would have to pay for the repair myself.
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