12241 - customer satisfaction program. vehicles CAN be affected by incorrect calendar date information...

Bulletin number

12241

Component

Electrical system: software

Summary

12241 - customer satisfaction program. Vehicles can be affected by incorrect calendar date information sent through the telematics systems. If a significantly incorrect date is received (for example, 00/00/0000), and the vehicle is in the "delayed rate and departure time" charging mode, the hybrid powertrain control module (hpcm2) may reset and open the propulsion power relays. As a result, the electric motor has temporarily stopped working due to this software anomaly when their vehicle is in the delayed time and rate charge mode.

Owners of these vehicles have filed 63 complaints in the electrical category.