Some vehicles may experience the symptoms mentioned below, which CAN be fixed with the latest software...

Bulletin number

09-020-14-2913B

Component

Electrical system: software

Summary

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).•navigation system freezes.•message “waiting for valid GPS signal” is shown in the menu bar of navigation display for several minutes.•vehicle symbol is off road while driving / wrong position of vehicle on map.•map is rotating when vehicle is parked or while driving.•navigation screen don’t appear after depressing navigation button. Then it does not recover by operating acc off to on position.•unexpected “stopping voice control” message, usually when starting the vehicle.•current car position (ccp) turning 180 degrees when driving in reverse.•the message “waiting for a valid GPS signal” appears.•red screen with message "problem with map".•yellow screen with message "insert sd card".•no map found error and sd card contains a map.•screen temporarily gets stuck at tomtom logo (splash screen) for 2 minutes during startup. Afterwards, the navigation will not start until the ignition is cycled.•screen gets stuck at tomtom logo (splash screen) during startup.•screen locks up to a "black screen”.•vehicle icon jumps around or vibrates.

Owners of these vehicles have filed 287 complaints in the electrical category.