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March 23, 2016 Service bulletin

The customer has various complaints about the RSE system and would like to update the software of the RSE...

Audi technical service bulletin A911634 2043660- for 2016-2019 Audi Q7 and 2016-2019 Audi A4 Allroad.

Bulletin number
A911634 2043660-
Component
Electrical system: software
Summary
The customer has various complaints about the RSE system and would like to update the software of the RSE tablets. The vehicle cannot be started after it has been off for several days, and there are no indications in the battery history log of battery drain originating from a control unit on the CAN bus. The latest update (available as of March 2016) implements a fix that can prevent one of the RSE units from staying awake while the ignition is off, which can potentially draw the vehicle battery down.

Owners of these vehicles have filed 88 complaints in the electrical category.

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