Region Email: -The claim filing details have been updated to clarify remedy OP Codes and Interim Op Codes...

Bulletin number

ZLI_Region Email

Component

Exterior lighting: headlights

Summary

Region Email: -The claim filing details have been updated to clarify remedy OP Codes and Interim Op Codes for vehicles that are currently exhibiting the condition vs. vehicles that have exhibited the condition in the past. In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Customer Support Program to provide coverage for Halogen Low Beam Headlamp Bulbs on certain 2011 ? 2013 CT 200h and 2010 ? 2012 HS 250h vehicles. Lexus has received a number of reports regarding the halogen head lamps on certain 2011 ? 2013 CT 200h and 2010 ? 2012 HS 250h vehicles. In these reports, customers have indicated that their vehicle?s halogen low beam headlamp bulb lifetime is shorter than expected. Although the Halogen Low Beam Headlamp Bulbs are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever occurs first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage related to the halogen head lamp bulbs due to these circumstances.

Owners of these vehicles have filed 6 complaints in the lights category.