WPB: Toyota has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards...

Bulletin number

WPB (POL 14-11)_

Component

Structure

Summary

WPB: Toyota has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. In Mid-December, 2014 Toyota announced the reimbursement Phase of this warranty enhancement program. Since prior to that announcement, Toyota has been diligently making parts preparations for the parts replacement phase of this Program. Due to the age, volume, and breadth of the covered vehicles subject to the Program and the size and complexity of dashboard manufacturing, Toyota will be launching the part replacement portion of this Program in several phases; please refer to the table below for part replacement model phasing. Although Toyota is increasing production levels, it is difficult to predict customer demand and where parts need to be shipped to support customer demand. It is important that dealerships explain to customers that there still may be a period of time the customer will need to wait before part replacement can be performed. Please be sure to take this into consideration when performing customer scheduling.

Owners of these vehicles have filed 4,094 complaints in the body category.