September 27, 2018 Service bulletin

Dealer Email: Lexus has received reports indicating that a combination of high humidity, high...

Lexus technical service bulletin ZLZ_Dealer Email for 2008-2012 Lexus ES350, 2010-2012 Lexus IS 350 and 2007-2014 Lexus LS460 and others.

Bulletin number: ZLZ_Dealer Email
Component: Equipment
Summary: Dealer Email: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.

Vehicles covered

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